Pulte Homes Reviews in Louisville, KY

Would not recommend this builder

Anyone considering building with Pulte needs to know right away, that the craftsmanship, and attention to detail are not at all what you would expect from a new built house. Paint, trim, fixtures, and cabinets are thrown together with no real care or precision and some details are not finished. At first, the construction manager(s) are responsive and assuring that everything will be taken care of, but often disappear and become disinterested in the latter stages of the build. Soon after move in day, we realized that we had essentially moved into a house that was built with the same care/materials as a decent apartment. Also, currently it is May 12th (Closed in early March), and roughly 9 houses on our street alone are without sod, and no timetable as to when they may get it. Summers can be brutal on sod, and I doubt anything will be done if it does not survive a hot summer. I have this suspicion because our concrete was laid the day before a major winter storm and was covered with tarps and boards. Now it is permanently discoloured and has patterns etched into it showing where the boards were laid and where ice collected on top of the tarps, and we were told there was nothing that could be done about it. The online ticketing portal is a good way to address some of the issues and the contractors usually reach out in a reasonable amount of time, but that it hardly enough to overcome the poor workmanship and cheap materials that the initial build was performed with. The only reason this is not a 1 star review is because we love our Linwood floor plan, and major problems that have arisen (some things are expected to happen with ANY new build) have been resolved in a reasonable amount of time. ADVICE: If there are things you would like for your Field Manager to assist with in the initial weeks of your closing, be sure to not complete their review until these items are resolved. Once their review is completed there is no incentive for them to assist. ... More

I chose this home because of its beautiful kitchen and lay out. In the beginning everything was going smoothly, There was turnover in staff (twice) that left me without a dedicated construction Manager. When it came to finishes, which I had paid dearly for, there is a lot to be desired. Some of the shotty items are, wall plates with pilot holes in wrong places, door edges(bottom)are rough , doors are very cheap. Paint is absolutely terrible, missing caulk in places rough edges on trim etc. I could go on and on but my overall experience was terrible except for my interaction with my original Sales Representative, who was wonderful. Again I love the design of my house but would not purchase from Pulte again. Pulte really needs to work on Quality. ... More

The Model Home looks great but the contractors did a sub par job in building the homes. Minimal attention to detail. I would not close until all these are completed and if you do get in writing a time frame that they will complete the items

Work not completed. Items not correct. They are working on some

We built a new home in the Brookfield subdivision and seeing leaks in the basement from day 1. My basement floor stays wet even after running dehumidifier continuously and my insulation on two sides is completely wet! I reported this issue multiple times thru their warranty portal but they have not done anything regarding this issue. Also there were multiple items that we were told that will be completed after closing, field manager opened up all the work orders on the closing date, but even after almost 9 weeks, all of those items are outstanding. We are missing 4 window screens, one bedroom door needs to be changed, hand rails is not stained, etc. Another annoying thing to Pulte is their sod quality is so bad! The brand new sod that they placed(they have only done half yard!) is growing only weed and have some kind of disease which is showing all kinds of brown patches. This is not just me but most of the new homes who received new sod in last 6 months are having the EXACT same issue! They are really bad with after closing items! Make sure everything is done before you close otherwise you are stuck in the limbo for god knows how long. ... More

The issue is with your subcontractors. The warranty people are great, the lady who sold the house and the project manager were excellent. but your plumbing people since we moved, are having issues. one of the bills I received from the plumbing was rude. I knew I had to pay it because that problem was not his fault at that time, but the bill stated that "he wasted his time finding a leak) ( 3 hours ). then after that other issues appeared that are plumbing. but today is May 6 and we still dealing with them.

We like our new home. We got what we wanted and the quality is very good. The reason for the average rating really had to do with Pulte stopping construction half way through and putting our house on the market. This action was in violation of our purchase agreement. Since we were out of state we were not even told. (We believe they did this since they thought our home in Florida was not going to sell quickly due to COVID-19) They also built our lot up so our driveway is very steep without telling us. We found out when we moved to Kentucky to close on the home. Being out of state during the entire process was bad news as communication was lacking. ... More

I have bought 4 homes in my life. This was the most stressful and horrible experience, I would stay clear if you are looking to be excited and not be lied too. After the horrible experience with the buying process, now I have been waiting since May for the HOA approval for our fence for our back yard. It just never gets any better. Dough & Mellisa was great, The Rest is a different story & experience.

We had a very terrible experience with overall quality and management of our house construction. Nearly two months after purchasing and closing our home and we still have a long list of pending incomplete work that we are not sure whether they would be addressed or not. Shoddy work and mismanagement of the entire process. The quality of the cabinets and wood used was very poor. I wouldn't recommend anyone wanting to build a quality home for the price charged choosing Pulte Homes!

Very disappointed with my house and bad experience with pulte

I've owned a few homes but this was my first build and unfortunately, this whole process has made me not want to build again. It has been very frustrating and almost 2 months after closing I have a list of corrections that I am still waiting to be addressed. At least with preowned homes, you know what you are walking into and what you have to do. I never expected to have to wait on things to be finished or corrected once closing on a brand new build. Very disappointed.

I closed on my new home on October 28, and I have yet to enjoy it. For a new construction, the number and severity of issues is absolutely unbelievable. The water heater has failed twice since closing. Because of this, my family and I have had to pay out of pocket to stay in a hotel for nearly two weeks, while waiting for repairs. I am now scheduled for a technician to come out on Friday, which will make it a full two weeks without hot water. No new homeowner—especially in a brand-new home—should ever experience this. Getting help has been extremely difficult. I had to chase the warranty department for responses and ultimately involve PWSC mediation just to receive assistance and proper communication with Pulte. During renovations, we discovered a bottle containing urine sealed behind the drywall, something I never imagined finding in a new home. We also found moldy, rotten lumber under the stairs. These issues were not visible during walkthroughs and were only discovered because we were able to get behind the drywall and see the actual workmanship. This has completely destroyed any sense of trust. If this is what was found where we could see, it raises serious concerns about what else may be hidden behind the walls. I am deeply concerned about my family’s health and safety, including the risk of breathing in mold and mildew circulating through the home. There are also electrical issues—every time I vacuum, the lights flicker, which strongly suggests faulty wiring and substandard construction. Overall, this home feels rushed and poorly built, with little regard for quality or safety. I was informed this was the construction manager’s last home before leaving for another company, and unfortunately, it shows. Based on my experience, I would strongly advise others not to purchase a home with Pulte. A new construction should provide peace of mind—not hotel bills, health concerns, and constant battles just to get basic living conditions restored. ... More

My experience is not satisfactory with pulte, regretting now that i should gone with other builder. Very poor quality house ,didn’t do house quality check properly before closing, made me to hurry in closing rather than concentrating on fixing issues in home . Pulte should concentrate on their quality of building to give trust and confidence to customers rather than concentrating in making goals in number of homes closed in an year.

This has been one of the most frustrating, disappointing and exhausting experiences of my life. The so-called sales agent and mortgage team were painfully difficult to work with and provided no true assistance - rude, condescending and incompetent. The builder was nice and provided weekly updates, but the contractors were sloppy and the finished home was less than quality. I would not recommend Pulte to anyone ever. Completely regret my decision to buy a Pulte home.

The sales agent in every step threatens to cancel the deal and take the five percent deposit. Finished an incomplete home and still things are not getting resolved. Emailing and multiple people. Everyone says we will resolve and still have unresolved issues. Stay away from them

We bought a home built by pulte at the end of last year. And we’ve had a lot of problems since then. The major ones include broken subfloor, broken windows, and the in appropriate dimensioning on the windows (I.e. tapered windows) and Green Mold buildup in the basement. Warranty has been working on most of the issues but when we brought up the issue of mold they won’t repair it. It has been just three months for us living in this house and there is green mold. And when we looked up pictures from construction it seems the green mold existed even before closing. Even after providing evidence to Pulte about the mold, they won’t fix it. I wouldn’t recommend anyone to go with Pulte for their home construction. Please avoid Pulte at all costs. The mold buildup in the home that was present from before the closing date is unacceptable, as it poses a serious health hazard to me and my family. Overall, I would not recommend Pulte Homes to anyone looking to purchase a new construction home. The build quality is poor, and the issues I experienced have made my experience with the company a complete nightmare. If you're considering Pulte Homes, I urge you to look elsewhere and find a builder that can provide you with the quality and professionalism that you deserve. ... More

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

Quality workmanship is nowhere to be found in any phase of build. Contract for purchase was signed one year ago and still unfinished house (outside of house not painted, my guess is will never be caulked, yard is mud and rocks). Every phase of build appears to have been done by a blind two year old. House was just thrown together with attitude of just do it as cheaply as possible with as unskilled labor as is possible. The painting and drywall was awful. The order in which things were done makes no common sense. Why put down flooring before drywall work and painting are done? They sell you things (such as appliances) that they can't deliver. Knowing now one year later, what we are going thru, I could never recommend Pulte. I would love to have a face to face conversation in my (new) Pulte house with someone very high up in the Pulte organization to show them the kind of work that is being done in their name. If this is even read by someone in the Pulte organization, don't just pass it down the line. Show you care and act on it. Action matters not words or promises. ... More

DONT BUY A HOME HERE

What was supposed to take 6 months ended up taking a year. Closing was rescheduled 6 times. It’s not so much the length of time that was bothersome, but the constant promises that were always broken. We’ve now been in our home for nearly 2 months and there are still things incomplete with the home that were addressed months before closing. Would never choose Pulte again, nor would I recommend it to anyone because of the experience we had.

Bad workmanship, bad construction, etc.

Poor quality, rude, unresponsive, over promised and underdelivered, not worth the money, our paint looks like it was done by a toddler, among others. We 100% regret buying this home and will be selling within 5 years.

The site Field manager was very responsive, mindful and efficient in his job. I was regularly frustrated with Pulte Mortgage, Whirlpool and the warranty team. I was given appliances that were broken, not the right products, many unanswered questions with countless delays, while still waiting on my kit for my microwave. I have had several of the appliances not working or broke before I moved in the serviced one which should have been replaced and they replaced everything else. Pulte Mortgage's loan officer was unknowledgeable about her role. She was making big mistakes and placing me at risk of not getting my property. She never did follow up and when she did, she assumed that I was going with them because they were going to match the competitor's rate. Customer Service was terrible, and I would not buy anything else with this organization. ... More

To start, the house still is not complete. We’re been lied to at every stage of the building process. The quality of work is garbage. Parts of the house have literally started falling apart within 1-2 weeks of moving in. No one ever comes to fix the issues. My building manager, Blake, was unable to tell the truth or had no idea what he was doing. I could go on and on but I’m working and this isn’t worth my time.