Pulte Homes Reviews in Baltimore, MD

The house was rushed so I’m not totally pleased

The sales manager was great. However, the materials and the contractors that Pulte hires were horrible. The contractors were sloppy at best. We have paint on our wood floors, scratch marks in the floors where they were dragging appliances in our kitchen, dents in the cabinets, loose door cabinets, holes in the walls where they installed the banister incorrectly and failed to patch it up, and so much more. The paint they use is a cheap flat paint that is impossible to keep clean and already looks worn. We are already talking about painting the entire house because of the horrible and cheap paint. More than a few of our windows don’t work. Overall, very disappointed in the materials and even more upset at the horrible contractors. ... More

My home buying experience with Pulte was generally a good partnership. I've been in my townhouse just about 3 months, I really like my townhome and during the first month the Pulte building team was awesome responding to requests and issues I contacted them about. Lately, I keep finding evidence that Pulte used CHEAP materials in the building of my home. For instance, I found out that they used the lowest grade paint throughout the interior, I'll have to paint probably within first year because what's on the walls is only what's known as a base paint - that's according to the paint shop where I picked up my free can of touch-up paint! That made sense to me because almost every time I walk past a wall a paint chip falls down (noticeable on my dark wood floors!) I changed a light bulb in my garage and the darn light socket just came down as I twisted the bulb out. It wasn't properly anchored to the ceiling! Today, I had to deal with my smoke detectors sounding off, "LOW BATTERY". I discovered I didn't have a manual for the detectors and the on-line Pulte Owners help was not helpful so I had to figure that one out - I did mention that I've only been in this place 3 months right? Wonder if used batteries put in the detectors?? To be fair, I didn't reach out to Pulte on these latest issues, I figured my home, my problem now. Just peeling the onion and feeling a bit ripped off since my home cost a great deal of money. The mass production, quick build that's taking place with these homes is affecting the QUALITY that is being put out. As a homeowner and I'm trying my best to take care of what's mine but it's a shame that I had to find out that what looks shiny and new isn't really what I thought it would be. ... More

Overall the homes and the community are beautiful. The exterior aesthetic is different than most builders currently. I fell in love with the open layout design of the Isleton model, particularly the rear kitchen. However, a lot of the luxury options are not included with Pulte as they are with other builders. This is a huge negative. I also did not have a good experience with Pulte Mortgate. Tiffany was good but I did not have a good experience with my loan counselor Ryan and this led me to switch to a different mortgage lender, Truist, during the housebuying process. I am glad I made that decision. I would not recommend using Vintage, the security company that Pulte is contracted with. You are better off with ADT or a home security system such as Ring. Vintage made a mistake in my selections and did not wire my sound system correctly. As a result, they had to come back out after I closed and break a hole in the wall to rewire. Overall, I really like my home. It is spacious and it is my first home. I do not know if I would use Pulte again in the future. ... More

Lot of issues inside and outside

Pulte builds a fine house. However, their warranty folks and mortgage company make owning the house such a pain.

The home buying experience was straight forward. We worked with Mary at the Laurel office. She was responsive and kind. Prior to closing and right after, during our walk through, we noticed so many issues. The quality of materials and the workmanship is so beyond poor. All our window and staircase /rail moulding/trims are poorly finished with visible discrepancies (patched up and uneven caulking on most edges). I have to say, there is no area in our new build that you can turn to and not see a very poor unsupervised job done (chipped off wood on cabinets, paint stains on appliances and electric outlets, chipped dry wall from when they installed bathroom mirrors, the worst are the staircases/ rails and windows with uneven patched trims/moulds). They had to re do the rec room floor on the bottom floor after noticing it was not even. I am most upset because this place was advertised as ‘luxury’. This is not luxury work. We are aware that a new home has to settle but these issues have nothing to do with settling, its pulte homes using cheap materials and not supervising their workers and hence a sub par product. We were advised to wait a year for ‘new home settling issues’, that is fine but I feel very insulted that pulte homes would think that buyers do not understand the difference between poor quality and workmanship versus expected new home cracks. Would all my window/staircase moulds be replaced in 1 year or will it be another round of caulking to cover /patch up their terrible work? I am sorry but There is no excuse for such poor work. ... More

The sales team did their part and got me everything I wanted in the new home, but that’s where the positive experience ended. After closing expect little support, your loan to be sold, and for them to pull your credit again. My loan was transferred to M&T within two month and when Pulte no longer serviced my loan they pulled my credit again. When I asked them about it, they said it was for an audit and I gave them the authorization during closing. This was a lie. They could not provide proof of the document that authorized the pull and after three weeks, no one has an idea who or why it was pulled. My credit took a significant hit because of this and I’m furious because the credit bureau won’t lift it. ... More

Limited communication, number of outstanding punch list items not resolved, 4 months after settlement and have not received permanent garage door

There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other issues after we moved in. Lovely home, but needs a more thorough inspection prior to closing. ... More

I have been in my home for approximately 3 months. There are greatly noticeable cracks and nail pops throughout the house that were visible prior to moving in. Drywall spackle on mirrors, countertops, walls, and doors I cleaned after closing on the house. The conduit outside the house for the fiber optic line was cut and covered over with concrete making it very difficult for the technician to run the line. I had to cut sections of drywall and then conduit behind the wall in the garage to keep the line from catching on very tight turns. Here my list of issues and concerns - kitchen cabinets and drawers not properly fitting or closing, Ethernet cables not properly run, squeaky subfloor under the hardwood planks. I can continue to list faults. Pulte you are welcome to contact me. ... More

POC responsible for validating my financial records kept adding requirements until I was told that I couldn't close on the scheduled closing date. Also, my loan was supposed to be for a convential 30-year fixed rate loan, but they showed the final loan to be a VA loan. Also, I was told that I had to provide a letter to explain that I was going to stay at this new home at least for one year (incorrect). I had overpaid on the 20% deposit and was supposed to get a rebate. However, you failed to tell me that you were sending a check to the new home and it got rained on. It was so problematic, that I had to reach out to your leadership to get this resolved. Also, your mortgage company didn't contact me they had transferred my loan to a different mortgage company. Had I known what this process was going to be like, I would have used my credit union for this loan. This was a very bad experience for us! ... More

The salesperson I worked with was dishonest on multiple occasions. While Pulte has a decent reputation, this individual lies and manipulates situations with no accountability. Then when concerns are escalated, you’re sent to a general sales manager who pretends to listen to your concerns, only to be dismissed, disrespected, and told “you can always find somewhere else to live.” As soon as I moved in and began talking to others in the community, they shared similar stories about how this same salesperson misled them on several occasions. If Pulte wants to maintain a solid reputation in the industry, they must take a stand against such behavior. My recommendation (especially for women) is to always have someone present during any conversation with the sales team and send an email recapping EVERY discussion and request a formal response acknowledging what is discussed and proposed. It is disheartening to have such unprofessional encounters with an all male Pulte team, that is so dismissive of customers of other genders and races. ... More

I moved in and had tons of issues with no response from the HOA or the mortgage office since the mortgage was sold before I moved in.

I thought the home materials were good quality. Not even a month after moving in the bathroom sink basin got a big Crack. Pulte is unable to fix it because it didn't happen during closing. I doubt I'll buy a Pulte home again. Everyone should beware and pay close attention to the finishes if choosing Pulte.

House had a lot of imperfections in the paint job, flooring buckling, spackling of outside stairs had holes in it and concrete perfections on the outside stairs leading to front door. gouges in the garage floor.

There was a serious lack of creativity when it came to figuring out the siding delay. It was very frustrating! Not to mention that communication did not come from the top down. It’s important that customers know that companies care; not just the sales people.

Cheap materials, poor paint jobs, and the worst of all, no mail box for 21/2 months. Going to the postal office to pick up mails were frustrating and dreadful.

The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if poor craftsmanship is a normal and standard practice. It looks like things were rushed and although I did get an outside contractor to inspect my home on more than one occasion, I still worry about the craftsmanship of my home. For the price point it was not worth it. My advice: Ask a LOT of questions, inspect your home, and make sure you shop around and compare the details to make sure you get the most bang for your buck. The process of working with Pulte Mortgage was very stressful and I only did it for the incentives but in hindsight, I should have worked with a more responsive and professional lending company. ... More

This has been the worst experience ever & I’m so disappointed in my new home. I went from super excited to experiencing the worst disappointment of my life. The worst decision ever. I wish I went with a different Company!!!!!

Too many issues to detail

Quality of shown model home and the one of the actual home are vastly different. Real let-down.

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch list. For the price paid for this house, I expected better workmanship and better customer service. ... More

I would never purchase another home with Pulte. Disappointed with the quality of the material and overall process. I did not feel the loan process was straightforward and transparent.

Make sure you get your price in writing, and signed. I was given a price, paid my deposit, then got a call the next day saying they were increasing the price by $10k, take it or leave it. Since they never countersigned, they had a legal right to do this and they would not budge. Clearly, profits took priority over customer service and integrity.