Pulte Homes Reviews in Washington, MD

Pulte is refusing to address poor insulation in the home that is resulting in excessive heat in the loft and extreme noise from the road behind my home even though I was required to pay for upgraded windows and insulation. They also refused to address high radon levels in my home which is a known problem in the entire development.

I purchased an unit from Pulte Homes and was shocked at the lack of value. The unit came with no microwave, washer, or dryer—basic appliances you’d expect to be included. The paint job was sloppy, materials look and feel like the cheapest options available, and the overall construction quality is poor. The parking garage is another major disappointment. The space is so small that even a small car can barely fit, making it essentially unusable. If I could go back, I would have researched more and inspected every detail before signing. Buyers should be aware that “brand new” doesn’t always mean quality with Pulte Homes. ... More

have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.

Pulte Homes does not do what they say they will. Sales Staff (Mark) is dishonest and not transparent about lot release dates, pricing or timelines. The Construction Staff (Robbie) deflects and places the blame on the sub-contractors. Which is silly considering Pulte Homes is ultimately responsible and pays the sub-contractors. They have not been responsive to the 12 month warranty items. Customer Care Team (Mariah) does not respond to service requests. If you have any other option choose them. You will not get what you pay for from Pulte Homes and their customer service is atrocious.

Not happy with the finish product, Some workmanship was very poor.

While we love the house and the neighborhood, the process of getting here was terrible and we will never go through Pulte again. You have to stay on top of them on every little thing and not trust them to do what they say. Get everything in writing, check every option you pick for your home, follow up on the price of everything because they will get so much wrong and will try to overcharge every chance they get. Be aware that their mortgage options through Pulte are very invasive and will require more financial paperwork and hoops to jump through than a regular bank will, although the extra money off the price of the house can be a nice incentive. Be prepared to stay on top of your project manager while the house is being built as well to ensure work is being completed correctly. Our project manager made the process very stressful as he tried to get out of redoing work his team did incorrectly and when he was rated poorly on the Pulte survey, he sent us an angry text afterwards about his survey score even though it was a very negative experience with him and the survey results reflected that. All that said, we've had to use the Pulte warranty on a few things (because of our terrible project manager) and the warranty team has been very responsive and helpful. Overall, the end product is great but we would never go through a building process like this again. ... More

Would not purchase from Pulte again. Communication and transparency are lacking.

the qualitiey of the sink is poor,

Quality issues with vinyl siding, and CMC management is a disaster.

Pulte Mortgage could’ve been more transparent in getting best rate instead of waiting until the last minute leaving no room to lock the rate. Project Manager, Justin was awesome. He kept to his word and made sure we were comfortable with the quality. He continued to answer calls after closing.

Quality of workmanship is very poor, I expected a little better quality for almost a million dollar home. Just moved to new house a month ago and already noticed a lot of issues.

Someone has been living in My model unit there was clothes in dryers and various other items. Dryer didn't work It to 2 months to get in directory and the package concierge

The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.

Pros: - Appearance and layout of home - Sales staff and build manager are responsive, informative and easy to work with - Base selection options (appliances, cabinets, flooring etc) were generally all decent quality - Builder's mortgage was competitive and great to work with (always shop around other loan estimates) Cons: - Horrendous impact sound insulation. If you have neighbors, especially upstairs/downstairs you WILL hear every footstep, door opening and cabinet closing they do. I can't emphasize enough how poor the sound insulation is, I would be more than happy to pay a higher sales price to have the home properly insulated. But they did not use the best sound materials or poorly designed on one of the most important factors of a home - The finish on fixtures/moldings are starting to crack everywhere after just 3 months. They do offer a one-time touch up that is recommended to wait until the 11th month to use but we'll see if they are willing to fix up the entire house Additional comments: - Warranty requests take time, from responses to scheduling a service visit to repairs can take easily over a month. The warranty staff are nice to work with. They can be a bit stingy on what they repair but continue to stay on them, take pictures and use the warranty service you paid for to the full extent ... More

Poor quality esthetics Won’t recommend

Visit your homesite constantly to view progress.

Too many problems when we moved in. For the price we paid the problems should have been corrected.

We were impressed with the design and spec of the house and decided to go with Pulte vs. other builders during the pandemic. Once we sat down, we recognized several red flags but went ahead because we needed a place. The first one was the premium for the lot. We asked for an estimate of a property next door and the price difference was outrageous. It wasn't a few hundreds but a more than ten thousand with less options than our current lot. Then, they wanted to charge us for LED lights that we later found out it was standard. Then they reduce the points for the Realtor once they found that we actually have a Realtor. Then there a whole spectacle with the loan processing. We ended up having to use outside loan which then made us lose out on the low 2% interest rate. Now that we are in the house, we start noticing quality of construction isn't up to par to the "talk". Looking back, we would have backed out if we weren't so desperate for a place. ... More

Awful experience with mortgage and finance department

Warranty service is very slow and sometimes unresponsive. I have to email/ call multiple times for same issue before someone finally gets back to me..

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.

The sales consultant and construction folks were very responsive and thorough but the quality and workmanship is so, so poor. After closing there were areas that were not painted that we did not catch, the stairwell started chipping, the railings were crooked, things that were promised at the walk through were not followed up on. The worst part is that I had a leak in my basement that wet a large area of the carpet and now the dry wall has been cut to look for the leak and it’s been almost a month and nothing has been fixed. I went over a list of items that needed to be fixed because it was never fixed before closing and the care manager did not meet the date that she was supposed to reply to me and then booked me out a week and a half after I escalated to her manager. For the amount we paid for the house, definitely expected better quality and customer service. ... More

This is the 3rd new home that we have purchased in the last 10 years or so. Initially, everything sounded great and it seemed as if Pulte truly stood behind what their employees said. Now we are noticing too many issues with the craftsmanship and no one giving a solution to the repairs needed from a water leak. There has been a hole in our main floor roof for almost 3 weeks now and we are told that someone needs to come assess the situation AGAIN next week. Most of the craftsmanship issues are misalignment of cabinets/drawers, door latches and hinges, and french doors. Also making cuts too small or jagged leaving a poor finish or gap. All these problems can be fixed with more care in the overall finished product and a true quality control process. This process may exist but it is almost definitely not followed, some of our walk-through fixes were missed and should have been seen if they were inspected. Please contact me if you need any clarification, that way I can actually speak to someone about our roof issue. Thank you ... More

The mortgage that we have to use in order to receive the incentives, is terrible at best. These house get built so fast they lack details, all the house are the same, the walls are not sanded well, and paints is patchy. Adding things like a dish-wash dispenser next to The sink faucet or soft closing option doesnt cost alot but these touches would make the home buyer feel like it wasnt just a wood box and pulte put it together. I bought an NV home before and I will always go with NV from Now on. By the time the home buyer pays off the house, it would cost million or $1.5 mil, put a little effort. ... More

I should have known dealing with Pulte was going to be a disaster from day one. From the very initial VIP phone call, all the way through the entire almost 18-month process has been nothing but a disaster and lies. Pulte only cares about the money and does not care about their customers or doing the right thing for its customers. Pulte manipulates and twists things around and takes advantage of their clients. They are greedy and they are unethical. I have more faith and trust in a used car salesman than I do dealing with Pulte. I would never suggest or recommend anyone have a home built by Pulte but if all other options were gone and you had no other choice but to deal with Pulte then I highly suggest you only deal with a gentleman by the name of Josh Earhart. He's the only person I dealt with that I had true integrity and morals. ... More