Pulte Homes Reviews in Boston, MA

Overall positive experience and responsive personnel from start to finish.

Overall Pulte home built good houses, great design to maximum the space.

It was easy considering buying in a pandemic.

Well kept and reasonably quiet.

Good house in a good location

Pulte has a great team at every division. It is one stop shop for home buyers. They took care of mortgage and insurance as well. It would be nice if the houses/rooms are sound proof. Even a small noise in the living room or any other room can be heard the entire house. They have good team who are pretty responsive and takes care of the issues that we encounter after moving in/warranty period.

Quick and easy transaction. However, a few things to be fixed in the unit are taking a long time to get fixed.

Check out the ability to contact all necessary information and names.

While we are mostly happy with our purchase, there are a couple of things that prevent us from giving a glowing review. The plumbing fixtures that were used seem to be low end items. While we expect that there will be some issues with new construction, Pulte's customer service team has been unable to respond quickly or give us a time frame for their team to address the issues.

The sales office staff are terrific. Helpful and honest. The construction staff that completed walkthroughs were terrific as well. Again, helpful and honest. Corporate Pulte is not trustworthy. We worked with the Sales Office to set a closing date. One month later, we heard from our attorney that we were going to be penalized $16k for failing to meet the closing date, ie the date that the condo was supposedly completed. We never received a letter notifying us of a closing date. They justified their actions stating that “the contract stated that we needed to close on the completion date”. That is true but a Pulte Sales Person worked with us to close a few weeks later. We had no options except to pay the penalty or lose the condo. Our attorney agreed that they were wrong but said that this was pretty typical for Pulte. We are happy with our course but do not trust Pulte. ... More

Communication is poor. You need to ask multiple times to get a response.

It is now over two months since the closing and the punch list items still have yet to be addressed. We closed in good faith having been promised that the items would be dealt with quickly. They have not been addressed nor is there a projected time frame when they will be addressed.

Very disappointed in the overall conclusion and move in experience. Also, there should be two elevators in each building not just the one, with the amount of use they get.. Very unorganized. Once in, did not find the cabinetry nor the shower doors to be of good quality. Also, have reached out to have questions answered and no one at the Management company has returned my phone call. Rather dismayed, as I had heard good things about Pulte.

Overall experience is good, Looking forward for good customer service.

the floors and walls in our front hallway and laundry room were ripped up due to water leak and have remained unfinished for almost a month.

I expected a more quality build. The floor looks like the material was left over from a store. One of the doors didn't latch properly and the bedroom window is leaking quite a bit of air causing the room to be cooler than the rest of the rooms. It is only a one bedroom home so I expect the heat to be very consistent.

This is the second review that's been requested and I was contacted by customer care at corp. I could go on with my concerns but please refer to my first review.

Overall workmanship is just OK—nothing at all stellar, just OK—don’t have lofty expectations The after sale warranty service they tout is beyond dismal—good luck getting your issues addressed—and forget about a timely manner, that’s such a joke

Great space but the dynamics and the locations of things placed int he space does not make sense and makes it a bit inconvenient. Build seemed rushed so we found a few inconsistent things like unfinished frames, dried paint in the drains causing water backups, clogged toilets that should not be clogged, and finished decor that clearly makes it different than other units. But it is a new build and home so we are trying to enjoy this experience but wished it wasn't rushed.

We love the model we chose and the location is great. We are still getting settled and have taken on remodeling our basement to complete our home. Only wish garage was a little wider I don’t know not everything is great

We love our new home and the Vale community! However, the buying process was somewhat undignified from what we would have expected from a large, well established home builder such as Pulte. Bottom line: promises were not kept. If they promise that any of the furniture comes with the home, we strongly suggest that you ask them to put it in writing. The other issue we had was with regard to quality control with respect to the home appliances. Unfortunately there was none! We moved in and were without 3 working appliances for the first couple of weeks. Although they were under warranty, we had to take time out of our busy work schedules to meet the repairman multiple times so they could diagnose, troubleshoot and order parts. All of this made the move-in process much more stressful and time consuming. ... More

I am unable to sit on my deck most nights because the stench from the septic system is overwhelming. It is disgusting and Pulte needs to fix it once and for all. Whatever temporary fixes they have tried are not working. It also makes it difficult to take a walk around the property. I find some of the workmanship to be below what I expected. From poor painting to floors that make cracking sounds in spots when I walk on them. I was told this building was well insulated. Well I hear almost everything my upstairs neighbor does. My oven wasn’t working when I moved in. It seems that Pulte has cut corners wherever possible to save money. Unacceptable! On a positive note, Derrick from the warranty department is fantastic. Quick to respond and follows up. ... More

IMPORTANT: Above ratings are distorted (lower) because of 1 group. 1) Pulte HQ communication was excellent 2) Customer Service once moved in was/ is outstanding. MIke and Chandler understand and truly exhibit the meaning of customer centric. .A few things they did made such a positive impact and we appreciate them. 3) Sales after P&S was fine for very minor things but several key and critical aspects , so important to us, were a challenge after challenge and frustration. They lacked an understanding of how to communicate, work with, exhibit even some flexibility and how to value customers. Finally, we are very happy with the quality and finished product of the inside of the condo. Thank you ... More

The builder identified several defects that needed to be corrected. About 6 weeks after the passing, those defects still need to be corrected. Detail siding work had several defects. I am still trying to get them corrected.

Good workmanship quality builders.