Pulte Homes Reviews

Everyone I worked with at Pulte during my home buying process was fantastic. They went above and beyond to help me throughout the entire process. This was my first time buying a home and I'm so glad that it was from Pulte!

Day has been phenomenal and I'd highly recommend him. He's responsive and wants to make sure the customer is happy.

The sales team and construction teams worked well. They were very responsive to questions. The construction team quickly address an issues. We are happy with our new home.

Our pre-move in punch list items are still even not close to being completed and it has been over 2 months since our pre-closing walk through. We have emailed Pulte representatives numerous times and are not receiving any responses.

We were one of the first buyers and early residents at this new Pulte development and every day here gets better and better. Event though there is active construction around us, our home is so well insulated that we don't hear a thing. Yet outside our front door the property is becoming more beautiful by the day with gorgeous landscaping, lighting, pathways by the water and new benches. The vibe here is serene and the development's physical layout complements the waterfront and surrounding nature. Our home was thoughtfully designed and well built. There is ample storage and a place for everything. We are delighted with our decision to buy here, and are enjoying every minute in our new home. ... More

Sales and Construction Manger were good and responsive in any matter. Overall, smooth process.

Floorplan and location of townhouse development was excellent.

The sales process was less than stellar. Too many undisclosed changes, unexpected costs and misinformation. Too many excuses. The build process was better. Our foreman tried to compensate for the sales errors. Too many after closing issues that have required weekly visit from vendors. DCCRs and rules and regulations for neighborhood are vague and do not allow for several things that normal neighborhoods would allow. This is my second Pulte Home and my experience from the previous one was a deciding factor in selecting Pulte again. However, if given the choice again, I would choose not to build with Pulte. The standards are not same at all. ... More

Not happy with anything that we've experienced during this process. Vapes found in the home during construction. Rudeness from builders. Lack of communication. Many issues when we first moved in that have still not been fixed or contacted about. Overall, horrible experience. Would never work with Pulte again.

Nick is the best part of the whole process!

The dedication and professionalism of everyone on Pulte's team made the entire building process seamless. They kept us informed of every step, responded quickly to all questions and concerns, and made sure we were completely satisfied with our new home! It couldn't have gone any smoother, and we love our new home.

Our home‑building experience was great thanks to the team we worked with ( Lauren & James). They were responsive, professional, and genuinely helpful throughout the entire process. The warranty staff has also been wonderful and quick to assist with anything we've needed (*****). The only downside was the condition of the home at move‑in. For a brand‑new home, we expected it to be move‑in ready, but we had to spend several days cleaning, removing paint from the floors, and dealing with drywall dust on most surfaces. We wish more care was taken with the cleaning. Even with that issue, the people and the service have been excellent considering we built this home from another state. ... More

Matt in sales is amazing and is the best to work with. For the most part we love our house but have had a few issues that were never fixed. J**** ***** is the worst foreman. He pushes you to give him all 10’s on his survey and way over promises that you can go to him for anything and he will get right back to you. Any issues he will get them resolved. We have reached out to him multiple times and he ignores us or says he will stop by and never does. Still have unfixed issues that he said he or his team would handle. If I could retake that survey I would give him 0’s across the board. You really need to look into replacing him or train him to be honest and not push people for 10’s and then ghost them. Pulte is great. Just not happy with J****. ... More

I have experienced reaching out to the building manager for issues much more responsive then filing a maintenance issue through the portal. The portal does not allow to initiate messages to follow up on cases unless a message has been sent to you. Very basic system, and response has been slow.

The quality in craftsmanship left a lot to be desired. The house should have never been presented in the condition it was in for our walkthrough. Our construction manager ghosted us on punch items that were spotted on the initial walk that still aren’t handled. I will now have to contact warranty. I feel a lot of the quality issues and cleaning of paint slops may have been prevented if the construction manager was a little more attentive. Only other concern is some of the finishes and materials. For a house priced well above 500k, I would expect a little better quality counter tops, cabinets, and faucets. Other builders are installing a little better finishes on less expensive homes. Pulte’s entry level feels like cheap apartment grade. Pulte has great floor plans, and we felt we could change the rest. We have the Yellowstone model and I feel Pulte is leaving a lot on the table by not installing 8’ doors like they offer in their single story homes. Pulte really has a chance to fill the gap from the other builders and compete with ***** or even ***** with a few adjustments. Offer 6” baseboards, 8’ doors, and maybe a little better quality countertops. People would pay for the upgrade if it was an option. Also frustrating that you can’t get stub outs for an outdoor kitchen, add switches and lighting. We tried including paying for a change order up front. We were told it wasn’t an option. Overall happy with the home, but the quality and experience of our ***** home we had built in 2007 was much better. Things weren’t being built at the the same pace then either. ... More

Very organized

Workmanship is terrible and builder says it's Pulte Quality.

So deceitful

Starting construction at 7 am on a Saturday right now waking up all my kids . Rough edges on all trim. Carpet nails in carpet, cheap non working appliances. Walls cracking, windowsills cracking. Sloppy construction. Never an issue with our previous ***** home.

House doesn't drain on either side of the house- warranty basically says not our problem- was told during inspection it was because the sprinklers were being left on which I'm sure they knew was false since so many Pulte properties have the same problem. Pulte use to install the drains but cut them to save on costs, however they put French drains on all the models because they know it's needed. Crazy to buy a brand new house and spend 800k and not be able to walk on either side of the house and then be told it's our problem to fix it. When this occurs with other builders in two rivers they are doing the right thing and installing the drains as so many of the lots were obviously not graded properly. Pulte came out once and put in new sod but that did nothing to address the underlying issue. This is an of itself ruined the entire home buying experience. ... More

I've been addressing elements obvious to my eyes which makes me feel no confident about construction element that I can't asses. First customer care request was placed 4 days ago and no body have contacted me after multiple requests and emails. Staff in charge of the construction sent me an email follow up to respond a quality survey stating that the response was crucial for their career, I felt forced to give a positive review due to the fact that there were pending items from closing and if my review was adverse will make resolution of open items more difficult or impossible. I was handled by Jr Staff and Interns that probably made the best of the situation but I did not feel that their supervisors were really involved. It's disappointing, my parents bought a house 7 months in the same subdivision and their process was a great experience. ... More

Water leakage in basement, damaged dish washer, ***** microwave (not ready for replace, asking me to follow up with whirlpool), in entire home hot/ cold water coming out of floor instead of wall (killing cabinet space and causing drills in LVP), washer tray drilled into laundry room LVP, too many dents/ imperfections in multiple places in dry wall and doors/cabinets, dent in hvac unit (not ready to replace), defects in drive way concrete, water leakage in front yard, drywall quality is extremely poor, damages in basement windows. On top of all these issues, no support from construction manager or support team to fix the issues timely. If you're buying a new pulte home - Do not close house until all your issues are resolved otherwise they will make you cry. ... More

The way Pulte responds to issues.

We had a very low stress experience and the house was done on time and was a beautiful product.

I would trust them again but wish everyone was like Vaughn. He responds and cares. So far when claims for warranty are put in, it takes some time to get a response.