Pulte Homes Reviews in Detroit, MI

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

We were told during closing - Cosmetic things does not count towards overall house completion and warranty. Which is not not so great as this is what we see. Whatever is inside dry walls, we will hardly know of. Every warranty item has a tolerance level with respect to concrete cracks and floor levelling (so far noticed only these two). And certain things are designed in a way, so can't be fixed. Outside lawn is not covered and HOA need to fix any workmanship defects. The list goes on, I guess you get what they build and get at closing, expecting anything else is just too much.

Though we love our home & are happy with how beautiful the house turned out....the process was miserable and we felt as though we were just a number to Pulte as a whole. There were some individuals working for the company who we had relatively pleasant experiences with but as a whole there was a SEVERE lack of communication. If asked by friends and family, I would not suggest Pulte.

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

I was so excited to build my second brand new home. We went with Pulte this time because we thought their reputation was good. There were a lot of corners cut. The first minor but major thing is the paint they use. I have never seen paint so cheap and thin in my life. My last builder used flat paint but it was a decent grade. This paint pulte uses the minute you wipe it you're down to the drywall. We had delays because of COVID that pushed our close date back several months. We understood that it was no fault of Pulte however because of that when we finally got our close date we were determined to not let anything else delay us as we were living in temporary housing because we sold our house expecting to be able to close. We did our celebration walk before close and listed everything we found wrong, ON our closing day we did another walk thru to make sure everything was fixed but they were in the house fixing it as we were walking through. We signed the paper saying things were satisfactory in good faith that things would be resolved that day. Well they weren't. And after we closed it's been a HASSLE to get anyone to come and do what they said they would do. We still have things that are not fixed and we closed over a month ago. They had the wrong shower doors in our shower they did replace them but instead of replacing the base of the shower they just replaced the door so there's an unsealed gap under our tile in our shower and two indentations where the old shower doors used to be. Our windows don't lock. The wire shelving they used throughout the house is TERRIBLE and flimsy. Our pantry has wire shelving and we HATE it. The least they could have done was use the thicker, more sturdy kind. A few cans on the shelf and it's ready to collapse. We live near the pond, the pond has nothing in it to keep the water flowing. A small water feature in the middle would have cost them $2400 so the mosquitoes are in abundance as is the algae that grows in the murky water. When asked about resolving that we were told to get with our neighbors and maybe "chip in" to get it done. During the buying process we had an issue with not being offered an upgrade on our walk out basement. We did a walk through and they had a regular door there. We upgraded the kitchen patio door to a sliding door (which should have been standard). When i told them we were never offered the upgrade they wanted to charge us $1200 to change it. We ended up settling on $600 which would have been the cost of the door. We also had a problem with the countertops not being what we selected at the showroom. They said they were but they didn't look alike to me. I understood that granite differs per slab however they were much different. I escalated the issue up to corporate where i spoke with a young man with a bad attitude and who continued to insult my intelligence. It was a lost cause so I dealt with it. We bought a samsung refrigerator and everytime we plug it up it trips the GFI and wont stay on. We were told we will need to get a different refrigerator. So in a brand new house we can't have the refrigerator we want? They told us to contact Samsung, samsung said it was a problem with GFI. We opted for gas appliances. The home came with a microwave, range(stove), and dishwasher, the range they gave us was electric. And apparently when they installed the range they removed our gas line. We had to have the plumber come back (which took some time because they claimed he was coming several times and he never showed) I expected so much more coming from pulte I do understand that there would be things wrong as this is not my first new build but the quality of materials used and the workmanship has me a little scared as to what else they cut corners on. All my neighbors have similar stories. I just talked my friend in dallas out of building with Pulte. I loathe companies with poor customer service. I could've overlooked every issue that we had if the customer service was good but after it taking a miracle to speak with field supervisor to get things fixed and speaking to someone at a CORPORATE level and being talked to like i wasn't spending my money and even going through their mortgage company I dont have anything nice to say about the company. ... More

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee.

Lot of issues I moved it and no proper fitting to basement and missed my fan in room and I see water leaking every where and windows and garage door opener has loose connections and doors getting sounds

Pulte is a joke and do not buy from them.

Builder team and construction manager were very impressive with their responsiveness. Sales person was extremely pushy and arrogant, always thinking highly of himself. Pultes construction quality is subpar, there is a lot of rattle and shaky parts in this house. Regret going with this builder, mistakes were made.

I loved the design and quality of the model home. However, what I received was quite the opposite. The construction team appeared to focus only on cost and timing. The quality of workmanship was less than poor both external and internal. Issues that were identified at the walkthrough were not corrected. The internal painting is horrific. Window seal/caulking is cracked in multiple places. Electrical Outlets, HVAC vents, decorative molding are crooked. Carpet is fraying. These are just a few of the problems after being in the home for just 30 days. Extremely disappointing considering the total investment of the property. ... More

I will never recommend Pulte Homes to anyone. The Quality of workmanship and attention to details are definitely missed through out the house. The quality of materials that are used through out the house are very cheap. Not until you move in would you realize the cheap stuff used through out the house. From the plug points to wooden trims, the flat Paint, Stair Rails and the windows, the Carpet edges ripping off. You will notice it. The HVAC is another problem. I hardly get any Cold/ Hot air in the my Upper floor bedrooms and my Lower floor gets too Cold/ Too Hot. It is so unevenly distributed. The customer will only be heard only before closing. Because they need to close it and move on. Once moved in no one cares to respond. I feel the house is just another unit in the Bulk of houses that they want to build so fast so they can move on to another site. So the quality is affected badly. Another thing that I want to highlight is through out the home buying process no one informed us about the Sewer line behind the House where We cannot plant any trees because it can cause a blockade. This is going to cost us 4feet of unused space in the Backyard and most of the Backyard is now gone. PS: The Construction manager Tony requested me so many times to give a 10 rating so he could be benefited. Out of courtesy I gave a good rating (Such a foolish decision I made). But once the rating is given you will never be cared for [or] answered. For any new buyers at Pulte, I strongly recommend them to give a honest rating when you are asked to provide the feedback after you closed the house, so at least someone in the the leadership could review and act upon it so the future Home Buyers could benefit. Never show courtesy. It’s your hard earned money that is being poured into the house. ... More

My experience with Pulte homes is bad. Poor quality for the price, cutting edges all the time and they leave the house super dirty. I won’t recommend to buy or build with Pulte

This is the 4th new home we've had built and the 2nd home was a Pulte home and the experience could not have been any better but unfortunately this past experience was by far the worst home buying experience that we've encountered. From the initial contract signing right through to the final walk-through and even now with the post closing punch-list items there have been consistent issues, lack of communication and responsiveness. I would certainly not recommend Pulte as a result.

The workmanship is a complete joke.

Pulte is not interested on building a quality home, too many issues not address and lack of supervision. I have bathrooms without the silicon on toilets, showers, overall paint was not apply correctly, it needed to be sanded and then paint, floor you can feel is missing something because when you walk you feel a hole under the floor, cabinets have a lot of cracks and missing soft close, my island in the middle of the kitchen shakes when walking around it. Ceiling has a lot of marks and a few cracks days form closing. My experience is bad on my first new home I have pictures and video if you are interested on seeing the evidence. . ... More

I requested more than month ago for repair for chipped door and many other things needed to be fixed. Why your company hasn't done anything? Please respond with your answers.

Many issues with the quality. Requested help for repairs numerous times, only to be ignored.

Should review cost of all options with Pulte before signing or making any deposits, found options to be dated, limited and over priced. Was not allowed access to home during construction, was only allowed once during construction, can understand now after seeing quality issues.

We moved into our home in July and have several unresolved punch list items. We have also noticed serious workmanship issues with our subfloors and wood trim throughout the house. We have been chasing both the warranty group and our initial construction contact but have not received resolution. If we had known things were going to be this bad and so different from the model, it’s unlikely we would have bought a Pulte home.

I did not get what was promised to me by pulte.

We recently purchased a home at the Bald Mountain community in Michigan. This is our second home that we were building so we had past experiences to compare. (1) The quality of workmanship has been horrible - architecturally and aesthetically. (2) The clarity on timelines was poorly managed - something that I had expected to be a well oiled machine given the quantity of homes that Pulte builds. (3) The quality of the home does not show for the amount that we paid.

Would NEVER build with Pulte again.

Due to the poor quality of workmanship, the other measures also followed suit. A good neighborhood with nice sized lots and house plans. However, not good value for the cost of the home. We expected impeccable workmanship but were constantly disappointed even after repairs were done. You cannot rely on anyone doing their job effectively. You must always follow up behind everyone to ensure things are done correctly. Considering we have no clue about construction, it was very inconvenient not to mention aggrevating. Would not recommend them as a builder.