Pulte Homes Reviews in Detroit, MI

We love the floorplan and design of our new home. Unfortunately, there has been one significant issue after another since our closing. The lack of response and attentiveness to major issues (flooding due to improper appliance installation requiring the replacement of our entire kitchen wood floors in the first week, electrical systems melting due to improper fireplace installation, front porch requiring complete demolition and re-pouring of concrete just to name a few) has left us shocked. Pendant lights showed up to be installed two months after closing, and they are pendants that we did not select and have never seen before. We are going on another month of trying to get the correct pendants installed with no progress or commitments from Pulte. Everyone we work with just points at each other to "investigate" issues but nothing ever gets done. Everyday we have a feeling of what next in our brand new home. In no way would I recommend Pulte homes to a family member or close friend looking to build a new home. ... More

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

Overall we had a decent home buying experience with the sales side. We had an AMAZING experience with the builder, Wally. He went above and beyond responding to (and fixing when necessary) any questions or issues we had. Wally really made the whole experience for us and we are really grateful he was there to help every step of the way. He even sought us out AFTER we were moved in to give us additional information and fix a small problem we had mentioned off hand on the final check of the house.

Pulte's responses are really superb! Very prompt and attentive! And people are very kind!

Finished home in timely manner and addressed issues found(few) in timely manner. Very organized Closing.

Ali was a great project manager and really kept the home building experience a positive one for us.

excellent location and community; easy home buying process

Beautiful home we are enjoying at new home

I bought my first house from Pulte. I was a little unhappy because of the delay in closing which caused little inconvenience and cost me some money to extend the lease in my previous apartment, but if you ask me now I'm more than happy about my new house. The location, the corner site and THE GORGEOUS INTERIORS; It will be a dream for everyone to own a house like mine. I highly recommend Pulte to everyone especially to immigrants like me who don't know anything about the home buying process and are buying for the first time. In fact I have already referred some of my friends to buy from Pulte.

Overall It was good experience with Pulte, delivered as promised. great response to the issues. Pulte is available for you questions or concerns.

We found the process of building our Pulte home to be easy and even a little fun. All of the sales people and both building supervisors we dealt with were friendly, extremely competent and very helpful. Our job progressed very quickly. Even though It took us a few weeks to realize Pulte is not a custom builder in a strict sense, we found they do allow you to make limited choices so that the house is somewhat “yours”. Our home was finished early, and really our only difficulty was obtaining a mortgage through their mortgage company in spite of our extremely high credit scores and the fact that we put almost 60% down. We would build with Pulte again, but we would probably look at other mortgage sources to compare. ... More

Loved working with Adam our Sales Rep. Never had an issue contacting him. Getting issues fixed very slow. If this team operated like your sales team no one could beat the Pulte.

The timing of the home building was great

EXCELLENT customer service. This was my 1st time building & every person in the chain was patient with the multiple questions throughout the process.

Follow up is slow. During our walk through almost 1/2 the windows came off the track. Waited four weeks to have a dedicated GFI for the refrigerator install. Still waiting on pantry door to be replaced and cabinet door to be replaced.

Overall buying experience was satisfactory

With the help of Adam (sales) we are now living in our dream home! Adam understood what was most important to our family and helped us select the layout and features that would be best for us AND was within our budget. Our house is gorgeous, well built, and perfect for us.

Quality of workmanship is a concern

Sales and construction team kept me updated throughout the home construction.

This is my first house and I do like it overall. However, there are some annoying issues. The electricity of the jacuzzi somehow isn't done at all at closing. I found it out days later that the bathtub isn't working and the plumber came finding out that there's no electric outlet and the plug is just left dangling. And as the house closed the builder's no longer responsible for it and the warranty is taking forever. (House is closed 2 months before and it's still not resolved till now). The dishwasher is also not correctly connected with the sink, while this is resolved fairly quickly by the manufacturer. Not sure how these issues occurred. Perhaps the inspection didn't go through the appliance in detail. These issues are a bit annoying and disappointing, but other than them the house is quite nice. ... More

The process from quotation to closure was so smooth and everybody was so supportive.

We were told during closing - Cosmetic things does not count towards overall house completion and warranty. Which is not not so great as this is what we see. Whatever is inside dry walls, we will hardly know of. Every warranty item has a tolerance level with respect to concrete cracks and floor levelling (so far noticed only these two). And certain things are designed in a way, so can't be fixed. Outside lawn is not covered and HOA need to fix any workmanship defects. The list goes on, I guess you get what they build and get at closing, expecting anything else is just too much.

On time home delivery and craftsmanship is excellent. On site construction engineer Kevin and Garret are excellent folks, who took care of every thing. Alex from warranty department is making sure all issues are resolved on time with great detail. Thank you all for your support and making us to feel so much comfortable.

Great experience! Kept me in the loop throughout the entire process.

Overall very happy however some options were not made clear what the impact would be on the final design and once the purchase agreement is signed the level of customer service declines. Make sure to do all your negotiations prior to signing.