Pulte Homes Reviews in Detroit, MI

No proper response and our house was given way after the promised time and no compensation

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

Displeased with masonry work. Also location of transformers and pedestals. They should be in rear of homes, not the front!

Our home buying experience was normal and the sales team was really bad

It was a bad experience , Pulte used bad quality of hardwood flooring , hardwood flooring installation not good , subfloor squeaking under carpet, subfloor so thin they should use thicker and stronger one like 3/4" or 1" plywood sheets instead of OSB , floor vibrating when we walk in some area ( maybe it's joist problem ) ,the furnace in wrong spot above the plumbing stack which should be connected to the kitchen and second floor bath , to solve this issue they connected the pipe to the basement drain !! now the plumbing stack used as a basement drain without trap and this issue cause a very bad smell in basement !! this mean there is no supervision from the site team leader . I don't know how they build houses if they don't have plumbing drawing or HVAC drawing , every house with the same model are different than the other !! . ... More

Overall, the experience was below average. Everything felt rushed, a lot of small details werent explained. When doing walk through, there were too many paint jobs not done, material not yet built and after closing found some main house items missed such as drainage systems. Also leaks in basement which had to work through warranty for weeks to get done even though it was mistake from start. There are still bunch of chips and marks on walls after closing but too much to report and not worth the hassle. The team is responsive when bringing up the issue at first but then there is no communication after. Overall, below average experience ... More

The entire process was rushed from picking a homesite (sketchy) to picking which floor plan. Then we were rushed to close with things that were not completed to my standards.

While I thought my journey with Pulte would be a fantastic experience, I became quickly concerned about open issues that did not get resolved well passed closing 1.) 5/12 My husband and I noticed a hair line crack in the basement in which it was obvious that there was/is an active leak. It was visibly wet in that area 2.) 5/15 We went over again and noticed yet another leak on the floor by another wall in the basement 3.) 5/16 We went over and there is now another leak near the furnace As most home owners would become very concerned and after multiple attempts to address, I was told that the water was condensation. As of today in August, we have wet walls again and water coming from the walls. We attempted to address the problems with Kirk, the construction manager to no avail and here we are with the same issue ... More

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

I’ll keep this short and sweet. Our home was ready for us to move in within the original time frame quoted so that was nice. The quality of the workmanship is relatively poor for this price range and for the fact that they are brand new luxury homes. When problems arise the team is pretty quick to respond which is convenient. Feels like PULTE rushes to build homes quickly with little quality control. Quantity over quality which should be the opposite.

The contractor I worked with was great and responsive during the build, but the quality and workmanship was far below what is acceptable. If you pay over $500k for a condo, the cabinets should not be the same quality that you find at Walmart. The floor has severe squeaks and the paint job throughout the house is horrible. I am so disappointed in the overall quality.

We had our house closing on 17th December after quite a few postponements. We happily entered our dream house with a sense of relief and belief as we got this from a reputed construction company. Within 48hrs of closing , during a family gathering, I heard a big sound and water came running from the roof ,making a puddle and dripping from the brand NEW house. Rushed to check but water was just pouring , ran up not knowing what to do, but couldn't find anything, our NEW roof was just leaking. Just be in our place and imagine our horror. Never heard anything like this from any new homeowners. After calls and messages ,and a quick checkup, found that the pipe wasn’t soldered properly. We didn’t know how to react , to be relieved as it was a human error or to be horrified at the level of inspection done .How can such things be missed during all the inspections. Leaving me wondering what all things that can happen in future. This incident kept me awake all night, thinking what was the advantage of going with the good builders if not for their quality. Also warranty for us buyers doesn’t mean if anything happens it will be covered , it means that you are so confident about your product that till that tenure all will be functioning properly and if IN CASE something happens it will be covered. Today April 4th as i am writing review till date this issue has not been fixed completely. Warranty customer service is very very poor. There was a delay for closing my house got postponed two times is due to cabinets, those are not up to the mark quality due to below reason. We went with Cabinets kitchen convenience package 2 roll out trays to the kitchen and pull out trash can, most of them are falling out within the days. Pull out trash can are not at all working properly. ... More

While the work and communication with Elaine and Chad were quite good, watching the overall build process was very disappointing. The trade workers did not appear to show any pride in their work and their sole purpose was to get done as quickly as possible without any attention to detail. After move in it has been discovered that most of the products used are of poor quality. We are still waiting for resolution on an issue with one of the appliances that was in the unit. Not what we ordered and paid for. This appears to be coming to a resolution soon.

Many noticeable issues were found after move in.

I am glad I waited a little while to do this review. Generally speaking I am unsatisfied. Even taking into consideration these very difficult times my condo buying experience was nothing close to a celebration. I have multiple issues some small but several that are significant and when I look at the whole picture it appears to me The process was hurried. When I look at the small mistakes that were done I begin to wonder about the workmanship behind the walls and under the floors. Several problems in These areas have already been identified and I hope will be appropriately resolved. I would reserve my final judgment regarding my Condo building experience until I see how these numerous insignificant issues are resolved.So far my experience has not been a positive one ... More

The painting is bad, lots of spot are not fixed although I taped them and showed to the Filed Manager; Over 10 walls are not vertical, most of the trims are curved not straight.

Very satisfied for closing time no any problem with us. Thanks.

When I talked to others in the neighborhood, all were given a much lower lot price. People with much bigger lots were charged significantly lesser lot price. I feel I was taken for a ride.

Our sales and construction representatives were very responsive and friendly and the condo is overall nice but we have had several issues. They pushed/forced us to use Pulte mortgage even though we already had our own broker. We applied, but ended up using our broker as Pulte couldn't match. That pushed the process back 2-weeks waiting for Pulte's underwriting review. Also, had many delays in closing as the condo was not appraising. Had to wait for more units in the development to close so there were additional comps. In terms of build quality, I wish we would have requested an independent inspection before we moved in to prevent a few issues. The day we moved in the utility room flooded. We have a ranch with no basement so this shouldn't happen with a new build. It took several days for Pulte to respond to our service request so I ended up fixing it myself. Once the HVAC company came out they said the entire system was built incorrectly. The drain is actually the highest point on the floor so water has nowhere to go. This is a major issue and should have been caught by the builder during construction. Also, the refrigerator wouldn't stay on as outlet was GFCI and kept tripping. The kitchen fridge doesn't actually have to be GFCI and the fridge worked fine when using a standard outlet. The master bathroom is designed weird, no shelving in the shower for soap / shampoo and nowhere to hang towels near the shower which means you have to walk wet across the slippery floor. Also, the light switch near the toilet is in the back of the room which is annoying at night as you have to walk to the end of the dark room to turn on the light. It should be next to the door. Overall, I would still recommend as it is nice to have a new build and our initial representatives were easy to work with. Just be aware that "new" doesn't mean that everything was done correctly. I just would have expected a better attention to detail with the design and build. ... More

My wife and I built our first home and had a wonderful experience. We unfortunately had to move due to a family member’s declining health. We then decided to build again and found an area we were interested in, which was being built by Pulte. Prior to signing the purchase agreement, we asked our sales representative about the community’s water source and property taxes. We were told the community was on city water, but failed to mention this “city water” was actually sourced from a well and was very hard water. They also failed to mention the additional $6,000 tax assessment that would be added to our property taxes. Once this information came to light, Pulte refused to take responsibility for the information and their only “solution” was to offer us a full refund *11 days* before closing. That being said, our project manager was outstanding and built my wife and I a beautiful home. Unfortunately, due to the business ethics of the sales side, I cannot recommend Pulte for building your home. The Pulte mortgage and Pulte insurance reps I worked with were pleasant and helpful. Please note that Pulte requested I write a review and I chose to disclose my personal experience exactly how it happened. ... More

We were told during closing - Cosmetic things does not count towards overall house completion and warranty. Which is not not so great as this is what we see. Whatever is inside dry walls, we will hardly know of. Every warranty item has a tolerance level with respect to concrete cracks and floor levelling (so far noticed only these two). And certain things are designed in a way, so can't be fixed. Outside lawn is not covered and HOA need to fix any workmanship defects. The list goes on, I guess you get what they build and get at closing, expecting anything else is just too much.

Though we love our home & are happy with how beautiful the house turned out....the process was miserable and we felt as though we were just a number to Pulte as a whole. There were some individuals working for the company who we had relatively pleasant experiences with but as a whole there was a SEVERE lack of communication. If asked by friends and family, I would not suggest Pulte.

Pulte was working with me while the building process of the house was taking place (The Landings at Cherry Hill Village, Canton MI); right before the closing (on the same day) however, I was asked to accept the house as it was -OR- postpone the scheduled closing to a future TBD date. Some of the promises that were made through the building process were never addressed (did not honor their word, their promise). We did not have a choice to push the closing out as the moving from our previous house was already contracted. Once I have taken ownership of the house my requests continue to be open without a clear day on when these open issues will be resolved... Pulte has ignored my (many) phone calls, without even having one single phone call in return. It seems that once you are inside the house, Pulte "Warranty" only exists in an email address. I could not submit my "satisfaction" survey right after taking ownership of the house (I would not like to think the glitches in their survey systems were "coincidentally failing" when I tried to submit my dissatisfaction scores in their survey. ... More

I was so excited to build my second brand new home. We went with Pulte this time because we thought their reputation was good. There were a lot of corners cut. The first minor but major thing is the paint they use. I have never seen paint so cheap and thin in my life. My last builder used flat paint but it was a decent grade. This paint pulte uses the minute you wipe it you're down to the drywall. We had delays because of COVID that pushed our close date back several months. We understood that it was no fault of Pulte however because of that when we finally got our close date we were determined to not let anything else delay us as we were living in temporary housing because we sold our house expecting to be able to close. We did our celebration walk before close and listed everything we found wrong, ON our closing day we did another walk thru to make sure everything was fixed but they were in the house fixing it as we were walking through. We signed the paper saying things were satisfactory in good faith that things would be resolved that day. Well they weren't. And after we closed it's been a HASSLE to get anyone to come and do what they said they would do. We still have things that are not fixed and we closed over a month ago. They had the wrong shower doors in our shower they did replace them but instead of replacing the base of the shower they just replaced the door so there's an unsealed gap under our tile in our shower and two indentations where the old shower doors used to be. Our windows don't lock. The wire shelving they used throughout the house is TERRIBLE and flimsy. Our pantry has wire shelving and we HATE it. The least they could have done was use the thicker, more sturdy kind. A few cans on the shelf and it's ready to collapse. We live near the pond, the pond has nothing in it to keep the water flowing. A small water feature in the middle would have cost them $2400 so the mosquitoes are in abundance as is the algae that grows in the murky water. When asked about resolving that we were told to get with our neighbors and maybe "chip in" to get it done. During the buying process we had an issue with not being offered an upgrade on our walk out basement. We did a walk through and they had a regular door there. We upgraded the kitchen patio door to a sliding door (which should have been standard). When i told them we were never offered the upgrade they wanted to charge us $1200 to change it. We ended up settling on $600 which would have been the cost of the door. We also had a problem with the countertops not being what we selected at the showroom. They said they were but they didn't look alike to me. I understood that granite differs per slab however they were much different. I escalated the issue up to corporate where i spoke with a young man with a bad attitude and who continued to insult my intelligence. It was a lost cause so I dealt with it. We bought a samsung refrigerator and everytime we plug it up it trips the GFI and wont stay on. We were told we will need to get a different refrigerator. So in a brand new house we can't have the refrigerator we want? They told us to contact Samsung, samsung said it was a problem with GFI. We opted for gas appliances. The home came with a microwave, range(stove), and dishwasher, the range they gave us was electric. And apparently when they installed the range they removed our gas line. We had to have the plumber come back (which took some time because they claimed he was coming several times and he never showed) I expected so much more coming from pulte I do understand that there would be things wrong as this is not my first new build but the quality of materials used and the workmanship has me a little scared as to what else they cut corners on. All my neighbors have similar stories. I just talked my friend in dallas out of building with Pulte. I loathe companies with poor customer service. I could've overlooked every issue that we had if the customer service was good but after it taking a miracle to speak with field supervisor to get things fixed and speaking to someone at a CORPORATE level and being talked to like i wasn't spending my money and even going through their mortgage company I dont have anything nice to say about the company. ... More

We moved in to a house with the outside property still under construction. We are extremely disappointed with the execution of the construction. The repairs to the outside promised were not done. The lawn has been a disaster waiting for, and the property is littered with rocks. Molding is not caulked and Pulte is now trying to direct us to put all the issues into warrantee.