Pulte Homes Reviews in Detroit, MI

The whole process has been really well laid out with a few hiccups in between which were taken care of immediately by the concerned parties when concerns were raised. It was a great experience with the entire team. Everyone on the build team communicated great. Currently enjoying our Home.

The Pulte home that we (my wife and I) purchased is exactly what we had envisioned, relative to the quality of workmanship and materials we have had an opportunity to evaluate thus far. Our home is worth every cent that we paid for it and stands above all others we surveyed. From the very moment we consulted with the great Pulte sales staff and trades workers, we knew we were making the right choice in purchasing our home from a long established and trustworthy builder of quality homes.

My friend came and after seeing my home said she wanted to sell her home and buy one like mine. That is high praise. Reggie was my construction manager. He treated me like a friend. My house was perfect on walking in. There was nothing that needed attention or to be fixed but he made sure I knew I could call him for help. I needed some information and Reggie came right over to help.

The Pulte experience was a very good one. They are very responsive to any concerns.

We moved into the Westbury community in 2019. We had a good experience with the sales person Kelly and also our project mgmt team of Samer and Mike. We did have a couple delays for a few mistakes but Pulte and the team above made them right, and we are very happy with our end result. Don't misunderstand me you need to be proactive in your build process and watch at every step but if I did not have to move at the STUFF... UGH, I would build again with this crew and Pulte. A company is only as good as the people they have and our team is Top Notch!

Out of necessity and no longer needing a big home my husband and I purchased a Pulte home. We loved the models and when we saw the perfect lot with emphasis on trees and a spacious lot with lawn and snow services we couldnt resist purchasing our new home. Service has been positive, prompt and polite and ultimately their aim was to please. We designed a beautiful home which are very proud to call our own and look forward to share it with family and friends.

Pulte made my dream home comes true with all my expectations.

Pulte was great to work with. The construction manager was outstanding to deal with. Although we did have a few post move in issues, they have quick fix.

We had great experience throughout our new home construction. Great team to work with. We are very happy with our purchase.

disappointing how many rules there are when in comes to what you can and can not do with your own yard

The worst builder so many problems so many missing stuff

We made the mistake of planning move-in based on the dates the builder had given us. They made the date for closing but many items were missed or sloppily done for to make the date. After closing, we walked into workers in the house cutting holes in the drywall and hap-haphazardly installing the back splash tiles with all the associated mess. 6 Weeks later, we are still trying to get many items addressed. Most customizations we asked for were not allowed and any "late" changes to the order caused problems.

Salesperson (Adam) was very knowledgeable and was a pleasure to work with, as were construction supervisors. Great house! Very happy with whole home-buying experience.

I have purchased 5 brand new homes over the past 30 years. Lots of experience with various builders. THIS IS MY FIRST EXPERIENCE WITH PULTE AND IT WILL BE MY LAST. I'LL SEE TO IT THAT MY VOICE IS HEARD TO INFLUENCE OTHERS AGAINST PURCHASING A PULTE HOME. See below for the details. My Pulte home has THE WORST initial build quality I have ever experienced amongst the 5 different builders from whom I purchased 5 brand new homes over the last 30 years. The build crew either is inexperienced or simply does not care about doing a quality job. I paid extra for upgraded interior trim packages (in the foyer, whole house and also the window stool & 4 side casing). The upgrades include baseboard moldings, moldings around all door openings and all windows. I also paid extra for the modern style wainscoting in the foyer. The crew installed incorrect wainscoting and they had to redo the job. In so doing, they damaged drywall and one of the moldings. The redo quality was so poor, the field manager had to get another team in to fix the redo performed by the first team. So, the job was performed 3 times! In regard to the upgraded interior trim package around all door openings and windows: the trim was installed but the paint job was ATROCIOUS - ABSOLUTELY HIDEOUS!!! The paint application on EVERY molding throughout the house was applied so thick that large globs and streaks of paint ran down the surface of the moldings and / or there was very heavy "orange peel" glaringly evident in the paint applied to the moldings. This quality issue was left by the crew, remained as is and left to dry. It took my effort to point this out to the onsite team and ask for it to be redone. The paint issue fix was attempted by reapplying the paint prior to my closing date. It looks better than the initial job but still is sub-par from a quality appearance. The moldings should have been removed and replaced with new moldings that would have a smooth surface on which paint could be properly applied. The drywall quality is also the worst I have ever seen in a newly constructed home. Several issues that I identified were fixed prior to closing but there are still about a half-dozen glaringly obvious "mistakes" that have been poorly addressed and are not resolved. I understand that dry wall issues will be addressed at the 1 year mark, but DO THE JOB RIGHT THE FIRST TIME and you won't need to come back!!!! Another issue I have is regarding the upgraded Kitchenaide vent hood that resides over the optional kitchen cook top. The hood was installed with 2 dents on the outboard-facing surface (facing the user at eye level). Strike 1. The onsite team removed a hood from another home in the neighborhood and installed it in my home to replace the damaged hood. They took a non-Kitchenaide model and replaced my upgraded Kitchenaide vent hood with this standard, non upgraded model. Strike 2. Next, the team ordered a Kitchenaide brand vent hood to replace the incorrect hood. When this vent hood was removed from the box by the installation team at my home, it was badly dented and damaged out of the box worse than the initial vent hood. Strike 3. You also need to know that during this entire time the stainless steel chimney that covers the wiring was never installed because the onsite team was holding off to install it after the new vent hood installation. So, another vent hood was ordered (number 4). It arrived undamaged and was installed after closing day. At that time, the stainless steel chimney was installed to cover up the wiring that goes up into the ceiling. The chimney that was installed was damaged / dented at installation. This transpired within the first 30 days after closing. I reported this issue with the dented chimney on my 30-day punch list. Pulte sent a service company out to my home to retrieve the dented chimney. Well, neither Pulte nor the service company had the courtesy to inform me about that service call. I came home to find a note on my door referring to the service call. To add fuel to the fire, they came the day after the 30-day period. So, I called the telephone number on the notice to have it rescheduled. The company would not come out. I contacted the local Pulte warranty customer rep. She referred me to Pulte/Whirlpool customer service to address the issue. HA!! When I spoke with a representative at Pulte/Whirlpool customer service, I was informed they would not replace the chimney because it was after the 30-day period. FOUL ON THE PLAY!!!!!!!!!!!!!!!!!!!!! Pulte attempted to fix this issue but PULTE has DROPPED THE BALL!! My experience as noted above has proved that Pulte has no integrity and does not stand behind their so-called quality mantra. This is not an inexpensive home. The cost is well over $400,000. If you care about the customer (ME), please contact me so we can move forward to get these issues addressed, especially the dent in the hood vent chimney. Until then, I STRONGLY ADVISE EVERYONE CONSIDERING A PULTE HOME PURCHASE - DON'T WASTE YOUR TIME. LOOK ELSEWHERE!! There are plenty of other builders from which to choose for your new home purchase, and builders who will do a high-quality job and stand behind their workmanship! ... More

Overall process was smooth and organized. Lack of skilled trades is the real issue. Construction quality seems high, the finish work was rushed and very average. Once taking possession responsiveness has declined. Issues aren't large ones but once signing off we certainly don't seem quite as important to Pulte

Structurally our home appears good. Fine details are really terrible. We just gave up on complaining because it never got addressed. Even when they came to fix it multiple times. When you choose Pulte, you get a great neighborhood, but not a great house. (To the point when others come in and point out the bad looking fine details.)

thanks PGP Title , Pulte Mortgage and Sales team for the smooth closing process. everyone was amazing

We have a beautiful home, but don’t look too close. Pulte has absolutely zero care for quality. We still have paint splatters on the floors, crooked window jambs, visible drywall seams on the ceilings, visible nail holes and joints on trim throughout low voltage cable installed in the wrong place. All of which was pointed out to Pulte multiple times and promised to be fixed before closing. We’ve been in the house for a month and those issues are not fixed. When replacing a light fixture in a bathroom I found a NEC code violation, Pulte denies. Getting a hold of Pulte is becoming increasingly more difficult. My first review had much more detail of how bad Pulte’s quality is, but i was simply told it “contains inappropriate content” so it wasn’t published. If this one is also “inappropriate” please let me know why. ... More

Quality of the home is poor and not meeting customer standard or satisfaction.

We are very please with our Pulte home. The entire staff was great to work with.

I was shocked at the condition of my wood floors when closing. There should have been some type of covering on them.. The mud was horrible and it took me 3 cleaning to get it all up. There was paint on the floor and also on some of the dark wood. There were screws under the cabinets that had to be pulled out and holes were made. the calk on the fire place is a disgrace. The front door had a large gap and cold air was coming through, the garage entrance to the house would not even close unless I through my whole body weight against the door.

Our home got delayed due to inclement weather and unfavorable soil conditions for months. Minor items requested in the initial contract were not fulfilled. Those issues were brought up during quality walks. Most items were taken care at the end. The quality of drywall is poor - thin walls and easily dented. The trim along all the home was not cut properly. Every door edge is rough and even injured my child. The field manager's response is that Pulte is interested in making profits - buying a product that is cheaper than providing quality finish. Plumbing soldering was not performed on one of the shower pipes - resulting in flooding through drywall. Two window decorative shutters do not stay in place - needed plastic screws replaced. Our vehicles barely fit in 3 car garages - why could not they make the entry a few inches wider especially many residents have minivans and pick up trucks. My previous 15 year old house built by Pulte has better quality with materials and workmanship than the latest homes I see here in Detroit and Cleveland areas. Since Pulte builds at prime locations that are very attractive to families, many people tend to overlook some of the quality issues. But as discussed in private phone chat groups among owners, most people are not happy with Pulte homes and their attitude to own up to cheap builds while charging premium dollars on lots and builds. ... More

In my case, I’m probably overly critical, especially when paying $700k. Ultimately, Pulte resolved every last issue and went above and beyond with its customer service. While the experience was challenging, as is with any new build, the end result was worthwhile and I’d recommend Pulte to anyone.

Please contact me for all the details. I can only say that after I signed my purchase agreement and paid my deposit everything was a down spiral. Multiple reasonable requests during construction ignored, complaints about quality ignored, I even had to vacuum clean the site myself to mitigate health problems to my asthmatic daughter. Late closing and promises to fix things next week every week ( we are 3 months after closing) that were either not fixed at all or the fixed were bad and are in line for the next round of fixes. I am very disappointed with the overall experience.

when i decide to up great some finish items,I end up paying three times more what its worth,It should not be like this!! also guest bathroom finished very poor.