Pulte Homes Reviews in Minneapolis St. Paul, MN

The sales team and construction teams worked well. They were very responsive to questions. The construction team quickly address an issues. We are happy with our new home.

Not happy with anything that we've experienced during this process. Vapes found in the home during construction. Rudeness from builders. Lack of communication. Many issues when we first moved in that have still not been fixed or contacted about. Overall, horrible experience. Would never work with Pulte again.

Pulte pushed the closing on a house that was rushed. The closing experience was awful, the home had several things not finished inside, and it was extremely dirty. The closing and move in process was awful at best. My yard, which wasn't installed due to weather conditions, which was fine, had construction debris and empty beer cans in it. A bad look for Pulte all around. I've had what feels like over a dozen warranty requests that Pulte fixes at what feels like a snails pace. The current supervisor is never on site and anything that's needed he passes or pushes off. Unprofessional and in my opinion not qualified. The buying experience up to closing was fine, the week leading up to closing it was obvious the home was not ready and I felt forced into closing because it was deemed livable by a certificate of occupancy by the city. I would highly suggest anyone looking at Pulte to please look around. I know for a fact other builders would never put customers through the experience I had. ... More

From the beginning to the end the process was well developed.

We've bought a few new homes over the years, and this was definitely one of the smoothest. There will always be a few flaws with a new home, this one no exception. Even so, builder was responsive and was satisfied with the results.

Overall the experience was very good. It is definitely easier for customers to use the Pulte services but is not necessary. When I moved in some things needed to be fixed and this was done without complaint. Stand-out individuals were Andrea and Holly at the closing office. They were completely helpful in every way. Also Jamie the ***** came to see the issues with the condo (minor) and a lot of useful suggestions including finding the garage door openers!! The condo itself is well made and has all sorts of features that make it special including the neighborhood itself

Communication is poor. Construction workers were sent to the home to setup the irrigation system finished and gave no instructions on the water irrigation system they setup. As a new home owner we my thought was they will set it according to the city rules so I didnt want to mess it. Only for the assistant manager to send me condensing text about your sprinkler does not have to run 3x a day. I now had to pay the city over thousand dollars for water being the main thing putting the three months utility here from $95 we paid for the last bill to this high. Secondly when we moved in builder did not make sure Ac works and when we contacted Pulte we were told it not emergency in this hot summer with our children in a hot home. Took days before it was fixed. Third comes the dryer not working we had to wait for long time and constant calling before someone came to fix it. The person who fixed it stated they forgot to put the right wire in for the dryer. Fourth comes leakage in the master bedroom sink we noticed right when we moved in this took over three weeks before it was finally fixed with constant calling. The person that took the call seem they were annoyed we we calling to tell them about the leakage. Then finally after we moved in the construction workers will walk pass other houses that are empty, they have portable toilet out there but try to come open our new home with their spare keys. I have pictures and video of over five of them trying to open our door and also our garage door with the code. They couldn't get in because we changed the locks right after closing, and lock the garage as well. We tried to let most of these issues go but it has been too much. Now they just caused me over thousand dollar for the irrigation due to their poor communication. If the person who installed it would have just said after installation, hey you have to change the setting we would have changed it right away and avoided the cost. When they installed the irrigation system we were communicating with they contractor very nicely when they showed and opened the garage for them to do the installing when they asked. After they finished they irrigation they left the garage opened and left. ... More

I expected a better experience when my home was delivered. On the day I received the keys, the floors were covered in dust, the bathroom electrical outlets were not installed, and the laundry room base had moisture. In addition, I noticed that other homes had blinds installed, but mine did not. Overall, I was disappointed with the condition of the home at closing.

The team has done an outstanding job with any issues that arose

Roy ***** specifically did a great job

We needed a larger home for our growing family, and looked at a lot of builders and chose Pulte based off the location of the development and the quality of the home and the thoughtful "extras" that were with the home. Generally have been very responsive to concerns before and after closing and we like the construction manager at our development. One thing I think could be worked on, and this might be just an industry thing because they deal with the process all day everyday. The buying of a home, especially new construction, is complex and somewhat a complicated process. This was the third home we bought so we were in a slightly better position but we had never bought a new home. It seemed a lot of things people assumed we knew, when we didn't. Escrowing landscaping items? Didn't know it was a thing until we closed. Adding items to the house purchase? Didn't know it was a thing. ***** rules? They are extensive. Overall a 9/10 experience. Helping with knowledge for your homebuyers to understand the process and options would be helpful. ... More

Great buying experience. Prompt attention to questions,concerns, queries and requests.

Buying experience with Pulte homes as great. Sov, the Resltor did a great job working with the management and getting the deal finalized. Quality of work is something I would comment on about a year to two down the line. Pulte offers closing cost to attract customers to get mortgage from them. It is a good proposal. Mortgage consultants and mortgage contacts are very nice and great to work with. However, the team that works in the vs ground like underwriters do not either have a context of the overall transaction or not trained in any customer care work. They caused the most stress by elongating the process. One thing not keep in mind when taking the “offers” The Title group is excellent to work with. They are very knowledgeable, proactive and forthright, prompt and very easy to work with. ... More

Our overall experience purchasing and building our new home with Pulte has been very positive. From the initial purchase through design selections and construction, we felt supported by a knowledgeable team that genuinely cared about delivering a quality home. We would like to specifically recognize Frank, Natalie, and Alex for their outstanding work throughout the process. Frank made the purchasing experience smooth and straightforward, answering our questions and helping us feel confident in our decision. Natalie was exceptional during the design process, providing guidance and expertise that helped us make selections we are truly happy with. Alex did an excellent job managing the construction of our home, keeping us informed throughout the build and demonstrating a strong commitment to quality and customer satisfaction. While our overall experience has been positive, there were a few areas that did not meet our expectations. Upon receiving the keys at closing, the home was significantly dirtier than we anticipated and required a thorough cleaning before we could comfortably move in. While not a major issue in the grand scheme of the build, it was disappointing after an otherwise positive experience. Our greatest frustration has been the post-closing completion process. We understand that weather can impact schedules for grading, irrigation, landscaping, and sod installation, and we appreciate that some delays may have been unavoidable. However, nearly two months after closing, many of these items remain incomplete, and timelines have repeatedly shifted. More concerning than the delays themselves has been the communication surrounding them. When we have reached out with questions or requests for updates, we have often felt as though our concerns were being minimized or that we were inconveniencing the team by asking for information. Homeowners who have recently made one of the largest purchases of their lives naturally want to understand the status of outstanding items, and we believe more proactive, responsive communication would greatly improve the customer experience. Similarly, the fireplace brick issue identified at closing has taken longer than expected to resolve. While we appreciate that corrective work is being pursued, updates have been infrequent, requiring us to repeatedly seek status information ourselves. Despite these frustrations, we remain very pleased with the quality of our home and the experience provided by Frank, Natalie, and Alex. Their professionalism, expertise, and customer focus were highlights of the entire process. With stronger post-closing communication and more timely completion of outstanding items, our experience would have been excellent from start to finish. ... More

Definitely some quality concerns mostly cosmetic, but a few with plumbing and electrical. Construction manager is extremely responsive and great at getting what you need and answering questions.

We have had a really bad experience with Pulte Homes and wishing now we hadn't bought it. Terrible quality, bad tradesmen, pushy construction managers, sub-par quality and workmanship. Majority of blue taped items weren't completed, after closing ll these items are time consuming to be handled. Trades come into fix their issue but are so sloppy that they damage other stuff and don't care about the property. Flooring trade came into fix soft spots in master bathroom, removed doors and put back pretty badly. There is metal cranking noises under sub-floor, LVP floor has ton of soft spots, neighboring unit that sold recently, got all new LVP, while we are stuck with low quality installed LVP floors. Construction Managers are pushy, sloppy pushing to close with open issues. Warranty team is hard to work with except Angela Z, who has been helping us to her best. Their trades don't care about property, come by the main door charge their device and to top blow their nose and wipe it off the main entrance, all on the Ring camera. Very disappointed. ... More

Great experience with Pulte. I would buy again from them.

The overall process was great! Chyelle was amazing and kept in touch all throughout the process. My only complaint is that the "construction clean" needed to be better. The windows were dirty and the floors could've used a good scrub from all the people that walked through the unit while it was for sale.

Good experience with Pulte Homes at Amber Fields in Rosemount. Cheryl and Brien were very friendly and good to work with! We like how Pulte has everything figured out from purchasing the home, selling your existing home, affordable homeowners insurance, and a good warranty they stand behind. Really like the neighborhood and trails too!

Windows are not isolated well and it very hard to heat up the first floor. And that is a big issue, the temp difference between the first and second floor is almost 15F… cold air comes in each window.

We love the idea of our new townhome. It suits our lifestyle and we look forward to new releases;ationships with our neighbors. We are disappointed in the build quality. We kept hearing that what we bought was builder quality. Our construction manager was great giving us walk throughs but was unreliable responding to our email and suggestions. This was very disappointing as we were told to of their being available for us, but then ultimately basically ghosted us. The ceiling upstairs sheetrock and finish is cracking and falling off the ceiling. We are told that it's normal settling but having holes in the ceiling the first month feels like workmanship overall was low end at best. There was a crack in our kitchen cabinets that we wanted replaced but was just covered over and we were told it was "normal". Our garage door had to be serviced 3 times to get the panels of the doors to seal properly to keep the outdoor elements from blowing in. Our front door handle is loose and needs to be fixed or replaced. Windows feel drafty downstairs and in some places upstairs. So much so the blinds appear to move when it's windy outdoors. Deep cleaning was needed post closing as the cleaners brought in prior were not very thorough. We have learned that we will just have to be aggressive with our warranty needs this first year. There are parts of our home that feel like they were just thrown together. But in time, either through warranty or just improvement on our part. we hope to make this home feel more quality than what we feel we were believe we were sold. ... More

Pulte was easy to work with and the entire home buying experience went smoothly!

Our experience with Pulte has been okay overall. The home is not bad, but it’s also not what I would consider top-of-the-line. There have been several issues early on that took away from the “new build” experience. The biggest concern has been the HVAC. There is often an 8–10 degree temperature difference between the main floor and the second floor. The HVAC company has been out four times, and while adjustments have helped somewhat, the issue still isn’t fully resolved, which is disappointing in a brand-new home. We also had drywall tape peeling about a month after moving in, and the garage spring broke about six weeks into living here (now fixed). At closing, the home was quite dirty, and the electrical plan differed from what we were originally shown. While those items were eventually addressed, they created extra stress and inconvenience. Overall, the home feels solid and livable, but the quality and attention to detail have been average. It’s an okay build, not terrible, not exceptional. I just wish the HVAC issue had been resolved more effectively and that some of these early problems hadn’t happened so soon after moving in. ... More

The entire Pulte team was exceptional. From start to finish, we felt consistently supported, and we truly appreciated the incentives that made it possible for us to purchase the home we really wanted. Brian, our sales consultant; Brien and Jonathan, our construction managers; and Holly, our closing agent, were all knowledgeable, responsive, and genuinely patient. They took the time to answer every question and ensured we felt confident and satisfied at each step of the process. We absolutely love our farmhouse and are excited to build our future here at Amber Fields and get to know our new neighbors! ... More

Horrible experience with Brian, sales consultant. He withheld information and lied about it. When we raised concerns once we found out the truth, Megan (Brian’s manager) asked Brian about we reported and reported a response back from him which contradicted what he told us. We went straight to Brian to clarify the inconsistency in what he told us verse what he told his Manager and were slapped with a harassment complaint and told we couldn’t meet with any employee of Pulte without prior approval a manager present and another person present. When we requested meetings the manager was never available. All this was happening while our home was being built prohibiting us from monitoring the progress of our build and communicate with Pulte about any further concerns. All this happened after a purchase agreement was signed and a significant amount of earnest money was paid by us. We have closed on the home and been in it for 2 months and already had multiple craftsmanship issues, none of which have been fixed at this point in time. Kitchen cabinets and counters are detaching from the walls in move in day, interior door handles have lock knobs that fell off the first time we went to lock the bathroom door, soft spots in the subfloor, miscut holes in cabinets that after many complaints during construction were poorly covered leaving an uneven kitchen cabinet base, we were told this would be replaced still waiting for that to happen. There is a list of items that Pulte signed off on saying they will fix, we are waiting to see if they will honor these fixes. There is not upfront pricing on anything, we asked very specific questions about this prior to purchase agreement signature and what appeared to be pricing for finished product was missing a lot of things, such as electrical(lights in every room are not included in the base price). Every appointment along the way was rushed, once they sent you a message to schedule you had a few days to set the appointment and attend or there were repercussions. Everything is a separate appointment, exterior color selections, then interior selections, than electrical. You have to sign off on everything at the end of each appointment. Would have been nice to make all selections and sign purchase agreement all at once so we knew the actual price and if we were truly able to get what we wanted for the budget we had. We clearly stated our budget prior to purchase agreement and were told we would be able to get what we wanted for that amount and it was not how it turned out. Materials used to build the home are not high quality and for a $700,000+ price tag I expected better quality, not basic builder grade or below. ... More