Pulte Homes Reviews in Minneapolis St. Paul, MN

Buying a brand new home should have been so much more enjoyable than Pulte made it. We love our new home, but it didn't come without various issues and hiccups. I understand the pandemic has impacted global supply chains, but leaving customers to source their own appliances after signing was not a great experience. Constructions delays due to lack of framing crews also caused us to close at a mortgage rate double than what we budgeted, and delays also caused us to miss the deadline for sod before the winter season. Nothing like mud all over a brand new home. Our construction manager is great, but the rest of the experience was lackluster. Living in the home now and as my eye catches things, it's not the craftsmanship I expected with the price we paid. ... More

Lisa and Scott made everything super easy!

I would not recommend Pulte.

Poor quality workmanship on high end group 4 kitchen cabinets. Very disappointed on wood work. You can notice many touchups and inconsistencies across the house. Caulk has cracks across. Today I noticed a major crack in the master bath vanity sink.

Very happy with my new townhome. The staff was great to work with and the walk thru, construction managers, post-sale questions have all been a great experience.

I entered a contingency purchase agreement and within 24 hours the house I chose was shown & offered to another buyer. Luckily my realtor was able to sell my house so I could remove the contingency. The quality of the carpet & flooring is low. There are numerous flaws in the drywall finish and paint (gouges, and rough areas) I requested repairs on 2 particular areas and both were not smoothed or filled. They were merely painted over. I requested assistance with the reprogramming my garage door opener but I was contacted when I was wasn’t available and never received a follow up. The same uncovered light fixtures that are in the garage are in the dining area and flex room. ... More

Higher a third-party inspector for the house We did find a couple of things that needed to be fixed and Pulte took care of that.

This was our first new build and it hasn’t been the easiest experience. We have been in the house almost two months and we are still waiting for items to be fixed. For the price we paid for our home, I would have expected the house be to be perfect and the highest quality - something it has not been. I feel as if once the house was bought, we have been forgotten about. Our neighbors are complaining about many of the same items as we are. We had expected issues to be fixed prior to closing and the same items have yet to be completed. I hope that Pulte will in the end fix our issues soon.

Pulte works with you through the whole process & keeps you informed about the building process! It was a great experience.

We love the location and the community.

Overall, very good experience, any issues have been dealt with in a timely and professional manner - friendly service on sales and construction end as well. The only challenge was the mortgage portion. In the end it was fine. Perhaps more emphasis should be in communications on that end - speak to the homeowners' level of understanding. Most prospective home buyers do not have a wealth of experience on the ins and outs of the mortgage process/system. Figures and terms can become difficult to keep up with and clearly understand. For most people this is the biggest purchase of their lives. They should have a crystal clear understanding of all the details. Again, it turned out just fine. Good experience overall. ... More

This was my first experience with buying a brand new home. Pulte staff - from initial sales to closing - was thoroughly professional. They addressed all my concerns in a manner that was both timely and easily understood. Would recommend Pulte without hesitation.

Our experience began with Kelley who was nothing short of fabulous. Whenever we had a question or concern, she was on top of it. Likewise, our construction manager, Tim, was helpful with all adjustments and questions. Our home came out wonderfully. The workmanship and attention to detail is evident and we're excited to have family and friends visit to see our new home.

Heidi the agent who showed me the Pulte homes was awesome from start to close. I am high maintenance and had a lot of questions and requests. It was also a stressful time for me as interest rates were climbing fast and home prices were starting to move down for the first time in a long time. Heidi stayed steady and confident. She was highly responsive, reassuring, and highly professional/appropriate as I was anxious. In addition Ryan has been great to work with. He was extremely detailed with his walk through and has kept me well informed as work is being done to finish the exterior and the remaining homes on my street. Both he and his partner Daniel (I think was his name) are very kind, considerate, and highly professional. ... More

Pros: The construction manager was very nice and responsive to questions about the build process and timeline. We were able to choose between different packages for the design (flooring, paint color, cabinet color, appliances). The end product is awesome and I'm very happy with having a new build home. Cons: The painters got paint on everything (light fixtures, flooring). There are two stains on the carpet in one of the bedrooms. The blinds that Pulte had as an option do not work (loud clicks and don't close all the way).

The experience of buying this home was okay. Yes beautiful house and location BUT they were extremely late. They kept pushing the closing date back and back and at the same time the interest rates were going up and up. That of course did not benefit us at all. The people that showed us the final result, Mark was awesome, very nice guy. he was very helpful.

Let me start by saying the Pulte employees attached to the Hawthorne development have been professional and great to work with. Robb, the Community realtor, was amazing! I know this neighborhood experienced a lot of vendor issues for the construction manager while my home was being built and this was my first new construction home but I am a bit shocked at the workmanship. Everything appears to have been a rush job and not a lot of pride displayed. For the price point I paid, I did expect a higher quality finish. It was explained that the house would go through 3 professional cleans during the process, however after closing I had to go spend several days deep cleaning. Could tell toilets were used several times, a sticky substance was on countertops and floors, dead bugs all over, etc. I upgraded my main floor flooring and countless boards are cracked due to installation, several screens on the windows were missing, garbage cans in pull out drawer were missing, cracked tile in shower that was still installed, paint sprayed on floors, paint drips down walls, holes in wall/drywall, garage door doesn’t lock, and so on. The Care Team, Angela and Paul, have been wonderful to partner with to hopefully get it all resolved soon. I understand and would have expected some finishing mistakes or things missed, I guess I just wasn’t expecting to this extent. Again maybe this is all normal for new construction nowadays. ... More

Same staff are not completely finished,

Well built house and great area but I’m still waiting on my roof to be looked at!

Thought we were going to get a quality home and instead we got a used house that we've been fixing ever since we moved in.(it's new construction bit doesn't feel like it it) The construction manager Mike was NOT helpful at getting things resolved prior to us moving is even though he was informed of all the issues. DO NOT expect great things if you go with Pulte.

From the very beginning, meeting Kelley and reviewing the home plan options, selecting the perfect lot and finalizing finishes was truly a great experience. The quality and value of the home is everything we hoped for and more. Tim was excellent with the build process, sharing updates throughout and very clear on all the details, especially preparing our home for move-in. This was truly the best home buying experience!

The person I worked with was very responsive and addressed all the issues.

Our construction manager really helped us

I am moved to spend my time writing this review because of The Builder- Mark- I had a rocky start with Pulty initially but this justifies the adage that goes - all is well that ends well! The builder did a great job. During the interviews,I had the opportunity to see how my home is built. The builder explained the process in such a way that the average man was able to follow what was going on. The builder displayed patience, compassion, and excellence. The builder, Mark reassured me that my home will be impressive when done. And it is! The builder kept to his word and that is what really matters Thank you so much Mark for the good job you did. I know nothing is perfect. I hope any flaws that might show up should not be overwhelming. ... More

I had many issues still not resolved. My shower door has gaps that allow water to come outside of the shower. They gave me a rusted water heater. Tiles were chipped and grouting not completed. A screen door on the patio was never installed. Stove keeps going out. I think the experience would be better if these issues were resolved before we moved in.