- New homes
- Pulte Homes
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- Las Vegas, NV
Pulte Homes Reviews in Las Vegas, NV
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What Las Vegas Homeowners Have to Say About Pulte Homes.
Read all 515 verified reviews from homeowners that built a new home with Pulte Homes in the Las Vegas area. Las Vegas homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Las Vegas Area
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Customer Reviews
Pulte Homes - Good Quality would recommend Thank You.
- Roy B.
- Verified HomeBuyer
- August 02, 2021
- Las Vegas, NV
Good Quality would recommend Thank You.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - Just know that the craftsmanship can be better.
- Brandon S.
- Verified HomeBuyer
- July 29, 2021
- North Las Vegas, NV
Just know that the craftsmanship can be better. I've recently found out more and more issues with my home and.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Pulte Homes - Overall great experience.
- Xiaotian w.
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
Overall great experience. Would buy again from Pulte
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - I love my home.
- Mary Z.
- Verified HomeBuyer
- July 28, 2021
- LAS VEGAS, NV
I love my home. It is beautifully made with a lot of thought put in it. The wide open area and light that I particularly like. I do not feel cramped
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Went smoothly and a great community
- Anonymous
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
Went smoothly and a great community
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - They are responsive to buyers concerns.
- John P.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
They are responsive to buyers concerns..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was the best home buying experience that we have ever had!
- Randall H.
- Verified HomeBuyer
- July 28, 2021
- Las Vegas, NV
It was the best home buying experience that we have ever had! We loved working with Mary and Steve. Very responsive to any issues. Went above and beyond. Thank you so much!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There has been no communications with the manager. We call, leave messages, email and nothing! We still have issues that have not been taken care of and at this point , I doubt they will.
- Jo K.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
We have family moving to Vegas and I have steered them away from Pulte.
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 1
Pulte Homes - We are lucky that we have a very responsive and reliable field
- Divina V.
- Verified HomeBuyer
- July 28, 2021
- North Las Vegas, NV
We are lucky that we have a very responsive and reliable field manager (Miguel); we’ve had/are having some issues that we continue to discover with the house and he’s really trying his best to get these taken cared of. Unfortunately, the Warranty Office never replied to our email but Miguel did. We’re having a couple of issues currently- We hardly get air conditioning in the main bedroom while other rooms are too cold. The main bedroom door has “swollen” like another bedroom door. I will email Warranty office again but will surely include Miguel.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Very Unpleasurable Sales Experience & Process
- Howard H.
- Verified HomeBuyer
- July 12, 2021
- Las Vegas, NV
Sales experience started off good however mistakes are made on Pulte’s sales staff part. The way it was handled it was unfortunately very displeasing and unprofessional. There so cold “IN-house” Pulte Mortgage team was very condescending, Contradictory & Arrogant in their delivery of messages, Almost as though you are wasting their time or bothering them! The only bright light was the builder who tried to do his best in his Construction crew making structural mistakes however eventually most issues, got handled.
Pulte Homes responded:
We are so sorry to hear that you had a negative sales experience and a frustrating time working with Pulte Mortgage. If there are any concerns we can help address or any feedback you would like us to pass onto them, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 3
Pulte Homes - Great experience.
- Khanghy N.
- Verified HomeBuyer
- July 06, 2021
- Las Vegas, NV
Great experience. The team made it simple and easy for first time buyer like myself.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Great buy the only thing is that they build the homes too quick
- Anonymous
- Verified HomeBuyer
- July 01, 2021
- North Las Vegas, NV
Great buy the only thing is that they build the homes too quick that they miss a lot of things before the walk through. Slow to respond n to repair the issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Non communication thru out
- Anonymous
- Verified HomeBuyer
- June 30, 2021
- North Las Vegas, NV
This is the worst experkence ever in building a home. They advertose differently than they actually handle the building experience. Do not reccomend.
Pulte Homes responded:
We are so sorry to hear that you had a negative home building experience. If there are any additional comments you would like to provide or any concerns we can help address, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. ^AH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
My house flooded in the first week and still isn’t fixed.
- Sarah N.
- Verified HomeBuyer
- June 29, 2021
- Las Vegas, NV
In the first week our house flooded because someone disconnected the drain in the wall by the laundry. We’ve had very little response or help to get the damage finished. From no show appointments to miscommunication. We still have sections of our house we can’t use.
Pulte Homes responded:
We are so disappointed to hear that you have unresolved concerns in your new home and are having a hard time getting in touch. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Is Not What it Used to Be
- Trustee A.
- Verified HomeBuyer
- June 29, 2021
- Las Vegas, NV
Our home buying experience was one of the worst - this was my 6th new home purchase. It was horrible for a constellation of reasons. It started with the sales agent giving misinformation on more than one occasion, a sales manager who was spiteful when confronted with issues or challenges in her approach, a design center that appears to have the philosophy of “you will take what we want to give you” and not the “customer is right or valued philosophy. These two general issues caused a large amount of distress in the home buying experience - making it a day to day nightmare. Within this, ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - Love my home, however I submitted a work order within the 30
- Stefanie W.
- Verified HomeBuyer
- May 19, 2021
- Las Vegas, NV
Love my home, however I submitted a work order within the 30 days period and no one has contacted me to fix the issues. Disappointed in their responsiveness to issues.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 1
Sales agent and construction supervisor were excellent, designer coordinator was definitely not.
- Douglas S.
- Verified HomeBuyer
- May 12, 2021
- Las Vegas, NV
Both the sales agent and the construction supervisor helped me through many questions, changes and issue resolution. Our experience with the design coordinator was not good. She made several errors during construction (specifying wrong items) that had to be fixed before final. She never told us that in a $1.1 million home (one of your "top" models) that we were not getting quality items that any home costing half this would have. For example: cabinet shelves that were not full length. Instead we got the useless 1/3 length shelves, and shower controllers that do NOT control the volume of ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pulte Homes - Do not assume that everything that is installed is done correctly.
- John A.
- Verified HomeBuyer
- May 12, 2021
- Las Vegas, NV
Do not assume that everything that is installed is done correctly. Make sure that you inspect everything before you close and have all the information that you need, Some things that you find were done incorrectly after closing, you may have to fix yourself. We found some damaged wall tiles, missing tiles, outdoor paint chipped, ceiling speakers not connected, extra electrical switches that arent connect, after we moved in and were left with resolving the issues.
Pulte Homes responded:
Thank you for taking the time to share that feedback with us. We would be happy to help escalate the remaining concerns you have with your home. In order to do so, if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you again. ^AH
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 2
Pulte Homes - The craftsmanship needs better overview.
- John L.
- Verified HomeBuyer
- May 12, 2021
- Las Vegas, NV
The craftsmanship needs better overview.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
From our initial visit to the sales office to our final walkthrough, Steve and Karen kept us informed and were responsive to every question. Great professional service.
- Hamill F.
- Verified HomeBuyer
- May 12, 2021
- Las Vegas, NV
Home is well-built, fairly priced and the client experience has been great. Pulte is a well-oiled machine offering beautiful homes, great financing incentives and great service.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - The super was great, the quality was good for single family housing,
- Dimitrios M.
- Verified HomeBuyer
- April 15, 2021
- Las Vegas, NV
The super was great, the quality was good for single family housing, the upgrades and pricing was predatory to say the least.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Pulte Homes - The house looked great!
- Robert Z.
- Verified HomeBuyer
- April 08, 2021
- Las Vegas, NV
The house looked great! However, our house got broken into the day after keys were turned over. There was no support from pulte whatsoever! Pulte Sales rep was no where to be found for advise or assistance. Currently living in house, but all these small repairs takes a while before they even respond. Overall buying process was easy, but quality and service needs to be improved. The way I see it... They've made the sale now its your problem!
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Great builder!
- Anonymous
- Verified HomeBuyer
- March 20, 2021
- Las Vegas, NV
Great builder! We are enjoying our new home and would not hesitate to purchase another home from Pulte. Thank you!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of quality, lack of communication, broken commitments, poor experience
- Christopher G.
- Verified HomeBuyer
- March 08, 2021
- Las Vegas, NV
House not completed for walkthrough, no quality checks were performed by Pulte, all issue identification was left up to us as the customer, promised by builder that issues would be resolved by closing and they were not. Forced to close with 77 open issues like leaking pipes, damage to cabinets and other finishes, uninstalled features, missing paint, chipped tiles, etc. As soon as we closed it was like we did not exist. It has been left to us to coordinate, schedule, and communicate issues with the trades, as our Pulte field manager told us he was moving to a new development across the ...
Pulte Homes responded:
We are so sorry to hear that you have had such a negative experience and were not provided with excellent customer service from our team. We would like to learn more about your unresolved concerns so we can address them accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to share this feedback. ^AH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Were not as responsive to quality and repairs as they should have been.
- Ronald C.
- Verified HomeBuyer
- March 06, 2021
- Las Vegas, NV
Quality of the build was not what it should have been.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
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