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- Bergen County, NJ
Pulte Homes Reviews in Bergen County, NJ
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What Bergen County Homeowners Have to Say About Pulte Homes.
Read all 54 verified reviews from homeowners that built a new home with Pulte Homes in the Bergen County area. Bergen County homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes in Bergen County Area
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Customer Reviews
The closing got delayed for 4 months than the estimate on the purchase agreement, overall the experience is blow the average
- Anonymous
- Verified HomeBuyer
- November 10, 2022
- Wood Ridge, NJ
The closing got delayed for 4 months than the estimate on the purchase agreement, the builder paid for the rates extension at closing, however, the mortgage team did not set up my unit deep information correctly, and the title team refused to make any changes, although they are under the Pulte group, their cooperation was terrible, no one took responsibility for such mistakes
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Tax abatement and the building quality
- Anonymous
- Verified HomeBuyer
- February 09, 2022
- Wood Ridge, NJ
Dear Pulte Homes, It is very disappointing how there was no clear explanation regarding the tax abatement and mortgage payments. It is clearly an impure intention how Pulte Homes holds the buyers' mortgage payments and pays them back once a year. The whole mortgage process took over a year, but there was no explanation about the tax abatement system until our first mortgage payment. Also, the quality of the house is way lower than our expectation that our construction manager has to come to fix our house almost every week, and it seems like it will take a long time for us to fix them ...
Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please email us at customersupport@pultegroup.com so we can help!
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
Pulte Homes - Quality of build is really poor.
- Anonymous
- Verified HomeBuyer
- November 04, 2020
- Fair Lawn, NJ
Quality of build is really poor. I have seen many new built properties from many builders but their built is the poorest. There are issues just about everywhere in regards to the quality.
Pulte Homes responded:
We hate hearing that you are unhappy with the quality of your new home. We would like to learn more regarding this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AS
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Once sold, you don't care!
- Chintan S.
- Verified HomeBuyer
- August 12, 2020
- Fair Lawn, NJ
i hate giving bad reviews because it may affect a business however in your case, you need to change rhe way you work desperately. Once we move in, nothing is fixed by the manager involved, which btw they keep changing every 6 months or so. Hardwoods are the worst, and no one comes to fix it, my neighbors have been sitting on their complaints since 1.5 yrs now. Long story short, the sales person salvatore was great, besides that everything was horrible
Pulte Homes responded:
While we are glad that you had a nice experience with our sales team, we are concerned to hear that the rest of your experience did not meet our normal standards. We would like to learn more about this situation so we can make leadership aware. Can you please email customersupport@pultegroup.com with your full name, address and contact information? Thank you. ^AS
Total Score 1
Quality 1
Trustworthiness 3
Value 1
Responsiveness 1
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