Pulte Homes Reviews in Albuquerque, NM

Everyone was great in the experience EXCEPT Carlos! Other than that Pulte should include a KitchenAid standing mixer if customers purchase the KitchenAid package. These surveys have no validity. They dont measure what is intended to be measured.

My house has an unknown water leak in the floor that Pulte is struggling to find the source. Investigation continues but based on a number of other quality issues I would never recommend a Pulte home.

I have had an overall positive experience since moving into my home 6 weeks ago. Only one really negative issue has been the way the backsplash was installed as a piece of tile was not cut correctly and damaged an electical box when it was forced into position. That should never have happenned and it caused me grief when I attempted to install a dimmer switch but could not do so due to the damaged electrical box. I have sent in a request to have that item fixed. Most of the work to clean or repair items we have discovered have been handled with care and taken care of promptly. I was not thrilled with the fact that numerous issues we had with items were not corrected or just plain ignored before we closed on this home. I believe that can be improved for future buyers. We should not have to wait until we moved in to have noted issues fixed. If you get that in order you will recieve a 5 star rating instead of 3 stars. ... More

Great buying experience. Thanks Pulte

For the most part the experience has been good . But we have drainage issues on the side yards and asked to have people look at it with no response.

We expected that all of the issues we pointed out in our walk thru would be addressed before our final walk thru. Instead it was pushed to warranty. We were under a time crunch and we didn’t feel the same urgency from Pulte. When we moved in we were glad to have the warranty though as there were lots of issues that we found after moving in.

improvements need to be made. Driveways for 3 car garages should be wider. Many issues were not completed before moving in.

From beginning to end buying a home with Pulte has been a great experience. Carlos helped my family and I more then we could ever imagine, the others that we meet from Pulte were absolutely incredible. We are absolutely in love with our new home and we are grateful to the people at Pulte for making our home buying experience smooth and enjoyable!

Extremely Poor craftsmanship, noticeable imperfections. Very disappointed and dissatisfied

Gabriel was wonderful. He helped find the house and walked us through thr process. Then only bad thing was at closing, even though we could sign, we couldn't get the keys. This was because of an error that was made. The certificate of occupancy that was in the folder for our house was actually for another house. Everyone scrambled to get it done that day. We had to cancel our furniture from being delivered. We got the keys later that day but never got a call from upper management to check on us or apologize for the error.

Home is exactly what we wanted and the response to fixing items has been good.

The sales person was great. She responded quickly to all my requests and concerns. Contractor was very knowledgeable during the walk through

Paint issues, stucco issues, drywall texture issues, granite counter top issues, interior door issues, cabinet issues, plus many other including very poor follow-up from construction manager Conner.

This was a huge purchase for us. Carlos, our sales representative helped us every step of the way! We lived in a Pulte home for 8 years before, we never had any issues. So far this home has exceeded our expectations!

We closed on the 6113 Nauman home with Pulte on November 21, 2023 with the promise and understanding that the house was “move -in ready.” However, we received a home that was not finished, poorly constructed, and not cleaned. After more than a month of our closing date, we haven’t been able to live in the house. We don’t have a home at the moment and people are still working on fixing issues that should have been fixed before the closing day. We did understand that there was an issue with the flooring in two if the bedrooms and that it would take the construction team a day or two at the most to fix the issue. However, this has turned into a much bigger issue that has made us question the entire quality of the home’s structure. In addition, we are now looking at a much longer construction timeline. Most importantly, we are seeing that this issue with the flooring is affecting the entire home and we are very concerned that this home will have long term issues. Almost the entire upstairs floor is getting fixed, both your field manager and costumer manager both agreed that the original work on the home was horribly done. In addition, they both agreed that they wouldn’t pay the price we paid for this house with so many issues (I am attaching pics of the floor situation). In addition to the flooring issue (now in the majority of the upstairs), the master bathroom was done very poorly and has many sharp edges in the bathroom and tiles that are sticking out. In addition, the paint job is messy, the framing on the doors and baseboards were not sanded before being painted, the gas stove was not hooked up, there is paint on the floors, the house was not cleaned, there was trash and nails in the backyard, and we know that the first floor is not level. These are just a handful of issues, it is impossible to name them all. We have sent pictures of all around the house where things were not finished or done very poorly to Chris and Becky. But the more we walk around the house the more things we find. Like I said before, we don’t have a home to live in right now and this is a very big inconvenience. I spoke to Becky this morning and I told her that even if everything gets fixed at this point, we are going to need a monetary compensation. These inconveniences have added extra cost to our lives. We have to compensate the people we have staying with, their utilities have gone up, we are eating out because we don’t have a place to cook, and we have to pay for child care to be at the house while the crew is working. We are rearraign our work schedules so we can be at the house while things are being fixed or asking to work from home, to be here for the crew. In addition, we are now having to drive an extra 15-45 minutes to work and to drop off our son at school because we are no longer staying in the neighborhood. We have small kids who are now away from their home, have less time with us, and have had to adjust to a variety of changes due to the additional work on the home. On top of everything, this whole situation is putting a lot of emotional stress on us and on our kids to the point of affecting our relationship as a family and as spouses. As I stated in the beginning of this letter, your company did not fulfill its part of the agreement and sell a move-in ready home. We expect Pulte to make things right. ... More

This is a great home and I am excited to be able to own on.

Not applicable in this case.

Finally in our newly built home, after a very long wait due to the pandemic and supply chain issues. We finally did settled with a building manager after going through 4 of them, but our last building manager Ralph was awesome. He and Brendan provided us extra personal customer service which was above and beyond. Ralph and Brendan answered all of our questions and ensured we were comfortable moving in. Lisa our Pulte sales rep also was amazing. She kept us in the loop on the status of the build and quickly corrected any issues we had. Her customer service and professionalism was beyond our expectations. In today's world, finding a company with great customer service is rare, so we were pleasantly surprised when we Ralph, Brendan and Lisa excelled at it. We are very happy with our newly built home and even with small details that will need to be fixed as we continue to settle in, we are rest assured that Pulte's great customer service will continue and they'll come through with ensuring we are good to go in all areas of our new home. Thanks Pulte for building our forever home. ... More

Tankless hot water heater doesn’t work. Been in the house 3 days and can not get hot water! Plumber came to work on it and still doesn’t work! Many issues need to be resolved! Lovely house but not satisfied.

Lisa (our Pulte sales representative) was a joy to work with from the beginning and throughout the progression of our new home. Although there were numerous delays due to supply chain issues and labor shortages, Lisa kept in touch with us with updates via phone calls and e-mails, and she included pictures that she personally took each time anything changed as our home was being built. Jorge (our construction manager) was also very responsive and informative. He was quick and thorough in answering any questions we had for him. As with any new home, there were some issues that needed to be addressed. Jorge personally responded to ensure the appropriate contractors rectified the issues in a timely fashion. ... More

Poor workmanship - lots of sloppy work. Paint runs and spatters, cracks and chips in tile and quartz counter tops, kitchen cabinets and all doors (including glass shower doors and sliders misaligned. Trim was low cost and fairly rough for price. Door trim at front door is peeling away from frame. Responsiveness to problems was slow from the sales personnel to the construction managers.

The quality of workmanship is low and it takes forever for them to come and fix the issues. The materials are very good but it is the opposite when it comes to workmanship and after sale support.

If you have a choice, choose another builder. Shoddy workmanship, no customer support and non-existent customer service after closing.

Pulte homes are good. Lisa and Jorge were awesome keeping us updated on the construction while we were far away. You will need to buy your refrigerator, washer and dryer. I think the space for the refrigerator in the kitchen area is small for a house with 4 bedrooms. So far everything is fine.

The process was overall easy and smooth. We had no major issues and everything was handled accordingly.