Pulte Homes Reviews in Charlotte, SC

My home was prepared on-time and on-budget. I have been pleased with my Pulte Home purchase. The unit is well-constructed and has a thoughtful layout.

Home was delayed by 6 months past initial closing Time, workmanship is terrible and repairs have still not been completed at month after moving in, financing with Pulte mortgage was a complete disaster.

Pulte has a cookie cutter approach to home building and they don't deviate from the pattern. The good news is continuous improvement by doing the same thing better. The bad news is lack of flexible in design by the homeowner. From my viewpoint, I am willing to give up flexibility for tried and true quality. I am very happy with the quality build of the house.

This was the first time we had a new house built and will definitely be the last. We had no idea what we were getting into. The day we put our deposit down we were instructed that we had to choose the plan we wanted that day. Next we were instructed to meet with the interior design team to pick out what we wanted inside the house. We were allotted only 3 hours to pick out everything from granite to cabinets , flooring and paint. I wished we were given more time as 3 hours is not near enough time to decide. Then 2 weeks before we closed there were several issues that needed to be corrected including the master bathroom tile, drywall and trim. After taking down the tile we were told the framing was off and that’s why the tile was uneven. We found that every time they would come in to fix something they would screw up something else. We feel like the cheap laborers they hire are careless and amateurs. We felt like it was a never ending process. I have to say they have been good about getting things fixed but why are we having to get alot of things fixed with a new house? We can understand a few things but not like this. If we had to do it all over again we would run the other way. ... More

Try to come to the community with a Realtor to represent you and help you in the process as some of the conversations with Sales are vague and will not go into details about what you could get in your home. Yes, they will go over pricing of additions but you'll discover the reality at the Design Center appointment and some more while your home is being built. Also hire an Inspector to do your phased home inspection as we had lots of flaws brought to them during the inspection reports during construction that we would not know about if we just hired an inspector for the before closing inspection. Have all your questions answered before signing the contract. This might not be an easy process with them but your Realtor will be your mediator. Their mortgage team is not service oriented neither. ... More

We really enjoy our home, but the warranty items that need to be addressed after moving in....have been a challenge. We've had appointments scheduled, where no one has showed up to work having to be redone. Really enjoy the community and area....the customer service could have improvements.

We loved working with Dan

Monitor the different building stages of your home. During your walk-through check all appliances to see if they open and work appropriately. Make sure the home is cleaned properly prior to you moving in.

As I moved into my home I found a lot of things that I am not pleased with... like water damage to one of my doors, the toilet paper wall mounts too close together... uneven walls... drywall issues... rust stains in my tub.... and the fact that the place was not cleaned before I moved in... I have to mop, clean cabinets, bathrooms, the whole house before I could move my stuff in...

Great communication in the building process with weekly status calls. James was very knowledgeable and helpful.

I highly recommend working with a smaller, more localized builder or purchasing an existing home and working with a contractor you can pay more attention to detail with along the way in order to customize. Overall, we like our home because we chose the neighborhood over the floor plans to begin with, but we are also willing and able enough to fix the mistakes made by the builder on our own and with the help of [capable] contractors. Based on the quality of work, we are glad we passed on several builder upgrades so that we can have them installed by true professionals.

Working with Alex and Emily was good. At the end they had many contracts I felt we got lost in the shuffle. For the most part, we are pleased with our new house.

Pulte puts together a beautiful home, very pleased with it. However, after just a few weeks already noticed a handful of areas where there wasn’t as much detailing in the final product as was initially portrayed. Would still recommend Pulte and purchase from them again.

New Home

I love my home and the area I’m in, I am a very understanding person but just need to get the little things taken care of in a more urgent manner.

Good work

Good house

We closed on our house with great certainty that we were moving into a very well constructed home in a community that has been built with care. The process went very smoothly and we felt we always had our questions answered in a timely way.

The Pulte team that worked with us to build our Vanderbilt model at Chapel Cove was excellent. This includes the sales rep, design team, build team and field manager, as well as the mortgage team. Everyone was very responsive to our issues and were attentive to our questions/requests, especially as we weren't local and were only able to visit the home site on a few occasions. They addressed any issues that we identified and have even been helpful post-close with any questions or concerns that we had. Overall, we had a great experience building with Pulte and would definitely look to them to build any homes we may want in the future. I would highly recommend others to go with Pulte. ... More

3 main issues throughout the 19 month construction process...yes...19 months. 1.) Poor communication throughout the organization 2.) Poor timeliness in the building timeline 3.) Quality of workmanship was below average. If you're looking for a builder with a lack of attention to detail, poor communication, and blatant basic construction flaws, then Pulte is your company. A company that is clearly interested in THEIR bottom line. Worst buying experience I've ever had in my life.

Multiple issues addressed prior to closing were not resolved. Closed in March issues not resolved until May - this included a leaky roof. Would not purchase from Pulte again.

I don’t think the follow-thru matched the promises.

This house is by far the worst quality build I have had in all my homes. We have safety issues in our yard that has not been correct after several requests. This is a common theme they do not follow through. Myself and other in our neighborhood agree that there is a lack of oversight on the subcontractors. The site supervisor do not roughly inspect the work completed. Our living room ceiling was not built according to plans and it is two feet lower. A bedroom closet was not built correctly so we lost closet space there. Our outside was not caulked or pained correctly. After one month in our home we have trim work popping around house don't settle that quickly. Sales team mislead us and gave us incorrect property information, we added upgrade that were not done to our expectations which are either errors or misleading the customer. Our realtor realtor was also upset on the numerous issues and lack of combination and timelines of corrections. Overall I would warn and new buyer. ... More

After submitting an offer that was excepted, a deposit was made, and a very important item that was agreed upon was taken away. It’s tough and I could forfeit my deposit I was told I would not get the item after three weeks into this and there was nothing they could do about it. I was told I could forfeit my deposit if I didn’t like it. I was hoping after communicating back-and-forth for weeks on this item that it will come to a resolution that I was very happy with and unfortunately it did not. Another frustration I have concerns a privacy fence request that I submitted weeks ago. I have been told that my fence request and anything to do with ARC is on hold because we have no HOA. I don’t understand this as the majority of the homes being built in the same neighborhood are all getting fences. In conclusion I was disappointed with the sales team and management of sales, but very happy with the efforts of the of construction and project managers. (Jordan, Rob)They did a good job in solving any issues I had in their control. The overall townhome is nice, I am enjoying it. ... More