Pulte Homes Reviews in Charlotte, NC

Overall a poor experience. The quality of work was average with many flaws still existing after closing.

Good quality homes were built

Trust worthy Best Quality product Easy Process

Let me just start by saying we love our Pulte home. It’s beautiful, the layout makes sense, and it’s ours! However, not all parts of the process were ideal. The buying and material selection process were great. Our agent, Wayne, was so helpful and answered our million questions. My main concern is the quality of the workmanship of my home. There were so many issues during our walkthroughs where messy mistakes were made and not corrected. Our project manager seemed to brush a lot of these to the side in order to make the closing date and now we’re left submitting request after request through our warranties to get things to the quality they should’ve been when we closed. It’s very frustrating to have the stress of moving into a new home and now having to coordinate all of these visits from the different warranties to correct issues. Additionally, they laid our sod in the peak of the summer and it all died. We knew about this before closing, brought it up as a major major concern and were forced to sign a waiver assuming full responsibility for the already dead lawn. It has been an immense pain to re-grow new grass and now we’re looking at having to re-sod ourselves. It’s so frustrating. Our overall experience with Pulte was good, but these types of issues make me concerned for the quality of things we can’t see within our home. ... More

The communication during the building process with the construction supervision and sales agent was excellent. The assurance of quality of the home construction and the result after construction met and exceeded expectations. The help given after construction for warranties and post construction issues was very good.

great job but need a faster response to issues.

I would never buy a Pulte home again.

The staff are great and professional. Customers are treaded with respect and any information needed during the process is provided in a timely manner. Regular updates are provided on the construction status. The building work was done in a bit haste though. There is room for improvement with quality of materials and especially with workmanship. My previous home was built five years back by a regional builder that had far few issues and higher quality. For the premium cost I paid and for a national builder like Pulte, I must say I was somewhat disappointed after moving into the new home. There are too many issues with quality of work and several gaps identified with the process during the construction. ... More

Outstanding experience all through the process

I 100% enjoyed the experience buying from Pulte. Very quality home, excellent team!

I like the quality and design of the Worthington home!

Pulte made it very easy to be a first time home buyer. From the application, Pulte mortgage and weekly build updates, I felt very informed every step of the way. Highly recommended Pulte!

You really have to stay on top of workmanship. Paint job was sloppy. I really don't understand why builders use flat paint on wall as very hard to clean. I did have a few issues that were taken care of promptly after I moved in. Otherwise a few things that were not addressed so guess now have to wait before one year warranty is up to get addressed. Otherwise for a first time home buyer I love my home.

Good quality home...good value for the price

Pulte's staff were very professional and responsive throughout the entire process, from contract to closing (and now during the warranty period). I would definitely recommend a Pulte home to friends and family. We love our new home!

The sales rep and project manager was GREAT at this location. I'm a licensed RE agent and have gone through a LOT of sales reps and PM's and these two made the experience smooth and easy. They were great at keeping us updated (even with the minor delays) and answered all of our concerns/questions we had.

Highly recommend getting your new home from Pulte. This is my first time purchasing a home and my experience was great. Having a new construction home is nice because you get to witness your house becoming a home. Pulte was amazing and I would work with them in the future if I was looking to buy a home.

Ensure ALL issues are closed and verified before Certificate of Occupancy AND your final closing as I have had a lot of issues getting follow up on items that were verbally discussed and NOT documented in the agreement.

Lack of attention to detail!

A horrible experience! The law firm at closing did not have all their paperwork together. What supposed to be about an hour long signing, a lot of the paperwork was already signed, took almost three hours. The house was not cleaned properly prior to moving in, a lot of construction dust was on the floors and countertops. Three days of living here the plumbing was backed up due to a 2’ level being thrown down in the clean out pipe. The county had to come out here and dig up my front lawn 10’-12’ down to remove it and repair the pipe and back fill, then it it took another three weeks to get new sod and repair the sidewalk. We had ants on the first floor bathroom and dining room within two weeks of living here. The contractor came out and sprayed in the walls again. It seemed to work but now ants are back again. Makes wonder if the house is sealed properly. The dishwasher stopped working after six weeks, repair man from warranty company did not fix it properly because we’re still having the same issue. The hinges and screws on the back door have been showing signs of rust already. No one here seemed to know where to get trash receptacles from. The paperwork gave wrong info and HOA gave wrong info. What a disaster! ... More

Mike our construction manager was awesome.

Great overall experience! Very happy with our 1st home!

I feel the quality of my home is okay. I think it might be hard to keep an eye on all the building going on at one time. I’m used to custom home builders, Not tract home builders Unfortunately something gets lost in the wash.

This was the 3rd time we have a house built. Without a doubt, this was the best experience. Sale manager and field manager were great at their jobs.

very good service form Josh and Steve and Lending department