Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

Overall house looks good and build quality is okay, but the upgrade options looks way cheaper than the price charged

Quality and response are concerns and needs improvement.

The sales agents in the community were very helpful. I feel as if the quality of the townhome and the value is well below the experience I had in 540 Townes (Apex) in 2018. I really like the location and floor plan. The overall experience was not the building manager's doing as I felt he tried his very best to do what he could do getting called in to complete the project right before my closing. The walls need significant repair and the noise level that can be heard from neighbors is very disappointing. It has much more of an apartment feel than a half million dollar townhome.

A lot of issues with new home, Pulte not handling warranty requests with urgency.

The materials and chosen vendors are sub standard. My inspection report came with a concrete issue which the build manager refused to fix and just got a letter from the vendor which is no good. The dry wall and sound proofing is so horrible.

Unhappy with the process and home price. The price of the last 5 available homes went down 20K in a week after we signed the contract for our home, which was totally unfair. I was negotiating with Sales Consultant and management to reduce the price of my home for almost a month and i don't understand why they did not consider my request if they have a plan to reduce the price. Also they say we go by contract but they wont follow the contract, only buyer need to follow the contract.

Our friends who visited our home found it good

Not worh for money. the quality of materials was very bad and the design was not great. There is no room to take fridge in the kitchen , we strgulled a lot. we need to remove the stove to put the fridge inside , poor design. The front door doesnt make sense both the powderroom door and front door hit each other. the door will damage in few months itself . All the door quality is poor. The door stoppers are not planned where to place also. The staircase rails are just placed it can fall off any time its not glued also. Stove and granite is not connected in the side and the back of the stove is also left open with a big gap poor design . ... More

Pulte really didnt care if I bought the house or had concerns I wanted addressed/changed. They threathened to cancel my sales agreements if I didnt like the way things were dictated. There attiutude was take it or leave it and they were not very accomodating and didnt seem willing to negotiate....

Easily identifiable workmanship issues all around. Low quality materials are used everywhere.

I understand it's common that new homes have issues. Although I think the builder should try to fix those issues in timely manner. We had problems with leaking gas that took 3 weeks to solve despite the gas being dangerous both for our health and may explode. The communication with the warranty team is terrible and they don't bother to respond to emails. I see a big problem with the warranty team. We bought a house with 3 bathrooms and 2 bathtubs, both tubs are leaking, one is completely unusable because of the holes in the tub. It's been 2 months and they still were not able to resolve the issue. ... More

Pulte Mortgage loan consultants are arrogant people. For every question you ask, the response starts with you signed this document. They would deduct appraisal fees on a lot that didn't even get a permit, no clear communication about when money will be deducted and for what purpose, basically customer service is non-existent, and their attitude is like you're stuck with us. I believe the home's basic structure is solid for which I'm happy about. But the interior finishing is subpar. Missed critical plumbing lines, Loose doors (the home's main door was installed incorrectly and it took 3 rounds of escalations to Pulte associates to make them identify it as a problem, and it's not yet fixed, yes, that's right!!), loose faucets, there are unusual number of issues that I'm still following up with the builder. My last sales consultant was good, and my construction manager was very responsive. However, the warranty team is unresponsive and for everything there will be a blanket reply, this has been fixed during closing, why would a customer submit a repair request for a non-existing issue? I closed the house and then I have to vacate it after a week of closing and live elsewhere for 3 days because of drainage block caused by construction debris. There is no sort of accountability whatsoever from Pulte, I was sold a poorly completed home in December rush. The things I like about this home are the community's location, solid basic structure and decent pricing, but unfortunately making me vacate a newly closed home and Pulte associate's response to it changed by whole perception about this builder. ... More

I like the way the neighborhood was developed, and the layout of the floorplan. The townhouses are spacious with 9’ ceilings and plenty of windows. The neighbors are great. The problem is the quality of workmanship: Fundamental issues like floors not level (and they creak), walls not straight, and several faucets plumbed backwards. The tile in the master bath has already started to come loose – most of it sounds hollow underneath. The warranty folks were very friendly, but fixed only the two broken tiles, and said to wait until the end of the 1-year warranty to make a claim (presumably to claim the remaining that will no doubt come-loose over the next 11 months). The trim work is really rough: The bannister is a mess and several spindles have already fallen-out. It looks like the trim carpenter used a dull blade that splintered crosscuts, and left gaps everywhere that were smeared with caulk in a poor attempt to hide the gaps. Then paint is slopped onto everything. Almost every door hinge, door knob, wall plate and light fixture has drywall mud and/or paint on it that we have been cleaning-off for the past month. Paint spatter is all over the floors. There are runs and drips in the paint on doors and trim, except on blind edges which were not painted at all. I don’t feel that this level of “quality and craftsmanship” is acceptable at ANY price-point, let alone the prices these townhomes are at. ... More

The material used to build the house seems of not very high quality. I didn’t like the drywall thickness, power outlets and sturdiness. I can easily hear upstair and vibration from washer and dryer. Room door is cheap quality. I like the carpet used only.

1 year to construct house. Sales team and design team has given tough time. More than 2 months, there are many issues not addressed yet which was noted during closing.

The process to build completion was fraught with frustrations. The Pulte mortgage process was awful - responsiveness was almost zero and had to constantly follow-up and track down the person assigned to my closing. The individual has a permanent out of office set so you cannot reach them. The Pulte construction manager is a negative rating on a scale of 0-10. Responsiveness is non-existent. I was not informed of a supply chain issue with my cabinets. I was not informed of a changed closing date and just happened to find out from Pulte mortgage "Hey, your closing date was pushed a month, did you know?" Non-responsiveness to questions. It is now 1.5 months after closing and the list of items that were supposed to be addressed still sit, waiting. The construction manager responded multiple times that everything would be taken care of that week and...nothing. He advised me not to submit to warranty likely to not have a tracking record. I've stopped asking for fixes and he has not responded. Very disappointing and frustrating. Would not recommend! With so many options in builders out there in this area (and perhaps yours?) carefully research the responsiveness and management of your building process. It makes a huge difference! ... More

1. There are some areas at the living room lvp flooring where I can see some pop ups which moves and down. They are pretty significant. 2. There is crack in the concrete near the edge in front porch. 3. Loft carpet has a discoloration of line. This has been passed to builder and they sent a person to check it out. No updates from them. 4. Dishwasher is installed bent towards right side. RDU warranty team says they can look only during the built to last check point which is after 11 months. Is there a way to just have a check and evaluate.

Pulte homes are known for their built and quality. Although I can say I am happy with my new home, the same cannot be said for the buying and building experience. The communication from the site manager, the loan office as well as the sales agent was lackluster. Every little update required communication from the customers part and never was anything communicated by the initiative of these company employees. Overall I’m happy with my home, however if you must buy a pulte home keep into consideration it might not be a wholesome experience.

Cheap quality construction, had a sink leak immediately noticed after closing, when asked to be fixed under warranty, I was told to wait for 11 month walk through. I lost the trust in the warranty and overall Pulte.

We can understand the uncertainty of construction material's supply during the pandemic, however there should be more communication. From the website supposed to be able to sign in and monitor the progress of construction, there was not much updates we could know. The quality of finished job was not satisfactory. The builder seems to be in hurry, speeding up the work without the quality control, left a few apparent defects which shouldn't happen. We had quite a few problems need to be solved, and waiting for field manager to come in, check and correct. Over a month passed, we haven't seen the person showed up. ... More

Lack of attention to detail in finishing work. Can still feel uneven concrete from corrections of issues in the slab through the finished floor. Multiple issues with electrical and plumbing that needed to be addressed in first 2 weeks. Of our 3 experiences with new construction this was the worst

I wouldn't buy their house if I were to live in it. For rental it's ok.

I'd say Pulte is good but not great. It's like eating fast food. Some of it might taste good, but it's far from eating at a nice restaurant. It's just a matter of how many hairs you find in your food.

Love the plan and the neighborhood, but beware - they were not great on correcting issues. We’ve built multiple times but this is the first time we’ve ever had a builder admit that something was constructed incorrectly and then ask us if we would rather correct it ourselves. About half of the issues they just never fixed, and getting an escalation contact was next to impossible.

Issues identified during home inspections and Build Quality Check, are taking months even after closing is done. The fixes are still pending and needs constant followup to get it fixed and still pending. Keep scheduling every week, but then noone shows up and then the cycle repeats.