Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

I was an out of state buyer, from loan application processing to payments to electronic signatures of contract - all were done through online/remote experience. Excellent Technology and Systems to enable contactless buying experience during Covid-19 period.

All little issues were taken care of right away. No big issues were found. Very good quality and impressive customer service with all aspects of the Pulte home buying experience.

I found a new construction Pulte home when the frame was already up, and was told that due to that, no design/customization could be made because Pulte had already made all decisions and purchased all materials. The sales associate just seemed very un-accomodating in that regard and I'm not sure if there was a window of opportunity to make some design changes to my liking, or not (I am a first time home buyer). Regardless, if changes were not feasible, I should have been provided with a full rendering of the interior/exterior of the home so I could know what to expect and make a better informed choice about purchasing the home. In the end, I was not totally satisfied with the appearance of the exterior and would have made selected some other interior options as well. Additionally, I was informed by the Sales Specialist that there was a Amtrak train track near my street/homesite but that she had seldom heard any trains come by and it was just Amtrak that passed quickly. However, both Amtrak and very noisy freight trains come through routinely throughout the day AND night. Had I known about the train aspect, I would not have purchased this particular home. This is also of paramount importance because due to COVID-19, I work from home and it is important to live in a community where there are little to no noise distractions. I feel that the information provided to me and my realtor (who was present with me at the time) was both misinformed and misleading. Of note, the temporary sales office in the community was not as close to the train track as my home, so the Sales Specialist would not actually know about train activity during the day or night unless she spent significant time near my street/at my home site. I, along with my realtor, would have appreciated a more honest answer regarding the trains so that I could have avoided purchasing a home that is not in a location to my satisfaction or tolerability. ... More

build is not the greatest quality but acceptable for the price range

Construction manager Chad was so great to work with. Very responsive, friendly and followed through.

I am very happy with Pulte's processes and the employees i worked with during my home built and delivered. They are very professional, knowledgeable, approachable, and very friendly to work with. Very happy with my decision.

I understand that I was supposed to get a survey about my Pulte finance team and my Project Manager. I never got those and would really like someone from Pulte to call me regarding this.

The house is leaking less than 30 days after closing and the heat system is not working in just 30 days.

Lack of communication throughout the whole process. The right hand often doesn’t talk to the left.

Pulte was amazing to work with - through picking our lot to securing our mortgage to choosing from the many designs all the way through to the end of the build process. We would absolutely recommend Pulte to all our friends!

Overall very pleased. We signed the contract just before Covid-19 madness and found that the individuals we worked with kept us informed. It did delay our move in a few weeks, but that was mostly beyond Pulte's control. We've been in the house 2 months now and are mostly very pleased. Some minor issues (wish they had placed the air conditioning unit elsewhere and not next to the master bedroom window) but still very pleased overall.

The process was quick and timelines/deadlines were met and exceed my expectations for a new construction.

Good experience. I help other home shoppers.

Harassment by Pulte Mortgage the worst we ever experienced, absolutely no match to their annoying team,

I had a good experience with Pulte Mortgage in buying home.

Our field manager Eamon was very responsive and did a great job.

We purchased a pulte townhome as first time homebuyers. Our design process was great but did experience one mishap with a selection we chose, but it turned out to work great and we decided not to fix it. Our building manager (superintendent) was very friendly, cooperative, and returned all calls in a timely manner. Overall, we are very happy in our new townhome and have nothing negative to say about Pulte Homes or our process with them.

The home building process was good. Had few minor issues before the closing which the field manager had taken into account and said he would get them fixed. But the field manager has only done a few and still lot more left to fix, but he does not respond to emails anymore.

They doesn't have good experience in building homes, especially Land Scaping. One of the worst house we got.

great quality and focus on making sure all issues are addressed

Overall it's a nice house. Quality of materials used in the home could be better for the price paid. Workmanship is a bit sloppy. Builder has stopped responding to fix simple issues in the home that are under warranty once we closed on the house.

Overall, I am satisfied with my purchase. Any issues were fixed within a reasonable time frame.

Quality of the home isn’t the best. Not even a month living at my new home, the drywall started to crack, walls aren’t evenly painted, warranty is non responsive... better off going with a different builder in my opinion

Developing a good relationship with your field manager is the most important thing you can do during building. There are always problems and challenges, and being able to work together and trust each other means that the challenges will be resolved. Pulte stood by its product throughout construction.

I’m glad to be in my home but now that I’m in it I’m finding a lot of issues with detail. Things that I feel other builders would have taken to time make sure it was completed to satisfaction. It just looks like they hurry through the completion to make sure it’s done instead of taking the time to do it. It’s like quantity over quality. And yes they come back to fix things after a year but just do it right the first time. I think the value I paid for my home is not worth the quality of work that was done. Just seems rushed.