Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

nice house

Overall Pulte has done an impressive work building our new home.

is everything all good

In all my dealings with Pulte, they have been nothing but outstanding, from the sales team (Chad), mortgage company, financing and the builders team (Kelley)! I’d could not have been served better.

Everyone was really helpful even after I moved in and needed to reach out to the contractor.

This is my fourth house that I purchased in the last 15 years and by far it was the easiest process. Pulte made the experience very efficient and made sure that all of my needs were met. Furthermore, the design and the workmanship of the houses is amazing. I would definitely purchase another Pulte home.

Buying process was good. Overall Jose is wonderful. Attentive to changing demographics (aging population) and needs

Very satisfied with Pulte.

Great home in the perfect location.

Pulte is a behemoth in the home construction field, and buying from them requires knowing what you're getting. They make their homes affordable by limiting customization to a very small number of options (e.g. types of tile, optional amenities) and cranking homes out at speed. This is not inherently a bad thing, but it can be frustrating if you're not ready for it. For our needs, the options Pulte provided were great (we upgraded the base house significantly) and the layout of the home was ideal. We didn't mind the small number of design options, but do be wary if you love to decorate. The build quality was something I was prepared to compromise on, but to my surprise, it has been generally excellent. The framing was top-notch, flooring was installed flawlessly, and what issues arose (mis-placed shower head, missing lights, etc) were all addressed quickly and well. So, what's the downside? As much as we've loved our house, the sales team (hampered SIGNIFICANTLY by Pulte's in-house software) was a challenge to work with. We got to the right spot at the end, but stupid things like having both carpet AND hardwood somehow configured for one of our rooms, inability to differentiate the finish for our master bath's lighting and kitchen faucets, and other basic, basic issues made it a much more stressful process than it needed to be. We had to literally line-by-line the 5 page change orders, each time a change was made, to make sure that all the debits and credits lined up. To be clear, this was looking for errors due to system complexity - the sales team themselves were well intentioned. It's really the poor tooling they work with and the restrictions placed on them that were the main cause of issues. So, all in all, I came out of this pleasantly surprised at the quality of the home we ended up with, the attentiveness and responsiveness of the build team, and the value we got for our money. It's a terrific home, well laid out and just what we wanted. If you're looking at a Pulte home, just be aware that the low (relative) cost comes with very limited design options and a requirement that you go through the sales & configuration process with eyes like a hawk. On a final note, unlike many builders, Pulte actually hit their closing date with time to spare. Super impressed by that. Again, the assembly-line approach to home construction has its pluses and minuses. They know how to put a house together and keep their teams humming. Given our move timing needs, this was a big plus. ... More

In my case, the home was already designed and built. Was impressed by the solid build quality. Issues and questions raised during final inspection were quickly resolved.

Everything went very smooth. Very helpful and responsive sales and field manager. Thanks Jennifer M and Michael G for making buying and moving look so simple and smooth. Very happy with the house so far.

We are satisfied with the quality of the construction. There were some issues with the balcony during the construction process, which was resolved satisfactorily after several conversations.

Very happy with my home and thankful for Adrian and his assistance.

We purchased a quick home from the builder’s inventory. The home is fine, but the sales contract number differs from the actual closing numbers. For instance, the sale contract states $174 monthly HOA dues, but the actual HOA account shows $181.33 monthly. Before closing, and after closing, there are no change orders or other changes. We reached out to all Pulte departments, but no one seems to know who to contact regarding the monthly HOA price increase. This price hike occurred without any prior notice or legal letter, how it is possible? Let us know who can help us to resolve the issue. (HOA dues must be as per sales contract.) ... More

They attended to every detail. Was extremely responsive and delivered a fantastic product. In fact we are considering buying another unit!

I have recently bought pulte townhome in apex, NC. Overall buying experince is smooth and quality of home is very good. I am very happy with service of construction manager. I highly recommend pulte homes.

Dan in the sales office was great. Chris the construction manager answered all of my questions. The house was completed and closed ahead of schedule. I love the new house, and I don’t even have a punch list - I can’t find a defect.

My recommendation would be to focus on quality installation of door knobs, hinges, etc. and some of the fine detail in that area. I noted poor craftsmanship in those areas. All others were excellent.

Very happy for the new home. The customer services in Pulte home is very helpful.

I just bought a Pulte townhome and I’m loving it! The house is beautiful. A few minor issues with the doors but they have always very responsive and quick to fix anything I needed. I did have to ask for a few things that should have been automatic, like the key fob for the pool, mail key, and ring door camera (which was installed with no instructions and the doorbell on it doesn’t work). But overall very happy!

From day one of stepping into the sales office, Ryan was amazing to work with. Hugely knowledgeable about everything regarding the homes, professional and just a kind human. Any time, I asked, text or emailed a question he was quick to reply. He is a huge asset to Pulte he made the home buying process easy and enjoyable. Also, Chris the construction manager on site was extremely helpful during the process. He also was great at responding to texts and emails.

No comments at this time

The closing walk-through and the salesperson and are very impressive. They all have great knowledge and can express in common language that I can understand

Home buying experience with Pulte was seamless. However there is room for improvement in the area of communication (response time) and workmanship. Based on our interactions with the team we are hopeful workmanship issues will be somewhat resolved during warranty period.