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Pulte Homes Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About Pulte Homes.

Read all 329 verified reviews from homeowners that built a new home with Pulte Homes in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Raleigh-Durham-Chapel Hill Area

329 Reviews in Raleigh-Durham-Chapel Hill Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Value 3.8

Responsiveness 3.7

Pulte Homes in Raleigh-Durham-Chapel Hill Area

View Homes

Customer Reviews

The slow timelines due to COVID shipping delays

  • Anonymous
  • Verified HomeBuyer
  • February 01, 2022
  • Durham, NC

Great layout, lots of space - decent for the price!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte Homes - Generally speaking our experience has been good.

  • Susanna P.
  • Verified HomeBuyer
  • January 19, 2022
  • Fuquay Varina, NC

Generally speaking our experience has been good. Supply delays made things tricky. Going to the property regularly helped.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte Homes - Sales Counselor and Construction manager were really helpful

  • Ramamurthy O.
  • Verified HomeBuyer
  • November 23, 2021
  • Garner, NC

Sales Counselor and Construction manager were really helpful whenever there is a question for us. Keep up the great work.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Pulte Homes - We had overall positive experience with our home buying.

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2021
  • New Hill, NC

We had overall positive experience with our home buying. We had many minor issues with workmanship and paint quality but many were addressed and we are still waiting to get resolution on some.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Pulte Homes - Communication wasn’t the greatest would prefer that constructions

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2021
  • New Hill, NC

Communication wasn’t the greatest would prefer that constructions managers have a work issued cell phone. Overall end product we are very satisfied with.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Pulte Homes - Pulte has a streamlined process of home buying and construction

  • Anonymous
  • Verified HomeBuyer
  • September 17, 2021
  • Fuquay Varina, NC

Pulte has a streamlined process of home buying and construction process. and is a one-stop shop for home buying and mortgage application. Quality of materials and workmanship can be bumped up a few notches

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Pulte Homes - Ask questions and get everything in writing.

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2021
  • New Hill, NC

Ask questions and get everything in writing. Don't assume you are getting all the information or resources you need. Lots of checks needed which can be overwhelming so use the project manager as a resource to help you- they are knowledgeable and do want you to have a good home.

Total Score 4


Quality 3

Trustworthiness 3

Value 5

Responsiveness 5

Pulte Homes - Our Field Manager Jonathan has been instrumental throughout the

  • Evelyn H.
  • Verified HomeBuyer
  • May 19, 2021
  • New Hill, NC

Our Field Manager Jonathan has been instrumental throughout the home buying process. He has answered every question we’ve had and has fixed any issue without any hesitation. We are very impressive with his responsiveness. However, we would love to have seen some more attention to detail as far as workmanship. There has been some instances where we can tell the work was rushed. No major issue, we just would have liked to see the quality a little better.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Project manager Lee Madjar was great. We had some unique unexpected issues that he handled quickly and thoroughly

  • Earl W.
  • Verified HomeBuyer
  • January 26, 2021
  • Apex, NC

Build experience was very good. However, the mortgage experience (separate from the build co.) was not. Unexpected valuation problems could be avoided with better coordination between marketing/pricing/sales and the mortgage underwriters.

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Pulte Homes - build is not the greatest quality but acceptable for the price

  • Ayesha K.
  • Verified HomeBuyer
  • December 08, 2020
  • Apex, NC

build is not the greatest quality but acceptable for the price range

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Chad is awesome!

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2020
  • Durham, NC

Construction manager Chad was so great to work with. Very responsive, friendly and followed through.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

My overall experience was very good. There were some communication issues with the design center.

  • Linda G.
  • Verified HomeBuyer
  • December 01, 2020
  • Fuquay Varina, NC

I understand that I was supposed to get a survey about my Pulte finance team and my Project Manager. I never got those and would really like someone from Pulte to call me regarding this.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Pulte Homes - The process was quick and timelines/deadlines were met and exceed

  • Anonymous
  • Verified HomeBuyer
  • November 10, 2020
  • Durham, NC

The process was quick and timelines/deadlines were met and exceed my expectations for a new construction.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte Homes - I had a good experience with Pulte Mortgage in buying home.

  • Vadivel T.
  • Verified HomeBuyer
  • October 28, 2020
  • New Hill, NC

I had a good experience with Pulte Mortgage in buying home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Pulte Homes - Overall, I am satisfied with my purchase.

  • Kiara B.
  • Verified HomeBuyer
  • September 10, 2020
  • Durham, NC

Overall, I am satisfied with my purchase. Any issues were fixed within a reasonable time frame.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Pulte Homes - good design, good attitude in customer service, but the receptionists

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2020
  • Apex, NC

good design, good attitude in customer service, but the receptionists could know the details better

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Excellent service and I like pulte mortgage team a lot for their good work

  • Rajanikanth C.
  • Verified HomeBuyer
  • July 21, 2020
  • Durham, NC

Overall excellent home and excellent pulte north team

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Quality experience

  • Patrick C.
  • Verified HomeBuyer
  • June 25, 2020
  • Durham, NC

All involved consistently responded in a timely and competent manner

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Average Quality of HOME

  • Anonymous
  • Verified HomeBuyer
  • June 06, 2025
  • Raleigh, NC

Build quality is not a 5 rated. it just average. all house have same issues, even till the issues not fixed at closing day itself. Grass is also not good quality. lot of other issues with homes.

Pulte Homes responded:
Thank you for sharing your feedback with us. We're disappointed to hear that you are unhappy with the quality of your new home. We're especially sorry to hear that your grass is not good quality. We'd like the opportunity to learn more about your concerns and address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Overall good but builder is not up to the mark

  • Ajay P.
  • Verified HomeBuyer
  • June 04, 2025
  • Apex, NC

Overall good buying experience and good process. But unfortunately I had very bad experience with the builder Mr. Chris who was always behind his Closing reviews. He blocked my phone number when I delayed my reviews since my repairs were pending and he was not trustworthy. Flooring work for my house is terrible, otherwise all good so far. Thanks

Pulte Homes responded:
Thank you for providing feedback for us. We are glad that overall, you had a good experience working with us. However, we're truly sorry to learn about the difficulties you encountered during the construction phase, particularly in your interactions with Mr. Chris. This is not the level of professionalism or service we strive to deliver, and we take your concerns very seriously, especially regarding communication and the quality of the flooring. We would like to learn more about your experience and help address any ongoing concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Transparency is Great

  • Hosham A.
  • Verified HomeBuyer
  • November 05, 2024
  • Raleigh, NC

Pulte's communication throughout the buying and building process was exceptional. We always knew the latest status and provided with opportunities to visit a representative in person to view the progress. While the home was of reasonable quality, the details in the workmanship was not great. It seemed the finishing touches were done in haste and we had to make several service requests to fix or refinish. The responses to the service requests were super quick.

Total Score 4


Quality 3

Trustworthiness 5

Value 3

Responsiveness 4

Experience

  • Anand P.
  • Verified HomeBuyer
  • August 10, 2024
  • Fuquay Varina, NC

We paid a higher price for the property. The workmanship was ok.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Sales agent was awesome!

  • Ericka D.
  • Verified HomeBuyer
  • May 31, 2024
  • Raleigh, NC

We received excellent support from Pulte sales agent. Responsiveness to issues, ownership, excellent communication, we loved to work with their sales assessor. However, the experience with their lender -Pulte Mortgage- was bad.

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 5

Overall good

  • Sandhya P.
  • Verified HomeBuyer
  • February 28, 2024
  • Raleigh, NC

Overall good although we had to sort the structural issues at the last

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Overall an average experience of building a new home with pulte

  • Dileep K.
  • Verified HomeBuyer
  • December 27, 2023
  • Fuquay Varina, NC

The construction is about average

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3