Pulte Homes Reviews in Cleveland, OH

We have built seven homes in seven states therefore I feel Qualified to comment. You should know Pulte design centers do not offer the same options in all parts of the country and some of the options may seem a little pricey but if you go in with a budget and an open mind Allyson will meet expectations. We used and would recommend Pulte title services and Judy who will keep you informed every step of the way. All builders have minor issues. Pulte service and follow up addresses issues in a seamless process and my requests have been handled to my satisfaction by Dawn and Kayla. Pulte is unique among builders in that as part of the warranty they will perform an 11 month follow up from move in to insure complete satisfaction. Based on previous building experiences, I must give the Pulte Cleveland Region very high marks due to the quality of building materials and dedicated employees who seek to meet or exceed my expectations. ... More

We love the house a lot

We've experienced numerous issues with our new home. These should have been found and fixed before we moved in if Pulte would have done quality control. Our front porch is permanently stained in multiple places by some form of an oil based liquid. Pulte refuses to replace our porch, they tried to power wash it out and that has only make it worse. It's going on two months now and they still have not resolved the problem. How would you like to spend half a million dollars on a home and the first thing everyone sees before they enter your home is your whole front porch completely stained. Now that certainly doesn't appear to be high quality or expert craftsmanship. Next we experienced our front bedroom flooding with sewage from the clean out drain. This was because first someone stuffed a 2 foot 2×4 and a wooden plug into the clean out. Unfortunately the plumber did not glue the cap screw sleeve and didn't secure the cap. Had the workmanship been even average we would still had had the backup do to the items in the clean out pipe but at least it wouldn't have flood into the room and ruin the padding and carpet. All of are windows can not be opened without extreme physical effort. We are still waiting on someone to come make the required adjustments. We have also had a significant amount of settlement under our back patio. Again we have been waiting for more than a month for someone to come and access and fix the issue. We fear there will be additional structural damage done if this doesn't get addressed soon. They have dropped a part of the roof frame from the next door house on our roof and damage our roof shingles, gutter, and tree we had just planted. ... More

Project manager stayed on top of all the sub contractors to keep close on time

74 years old and the first house we had built from scratch. Pulte made the process very straight forward with minimal stress.

Overall very happy with speed and quality

Our experience with the sales team was great. Wendy was very attentive, answered all our questions and helped us every step of the way. Build was on schedule and we were able to stay on top of the progress thanks to the construction manager's communication with us. Our issues have come from the subcontractors not being properly monitored to make sure the work was consistent and of high quality. Having this many houses being built and finished at one time probably put some unnecessary stress on the subcontractors. Although the warranty team has been responsive to our requests, there seem to be a lot of issues that never should have slipped through to begin with. We're happy with the house, but a lot of the finish work I could have done better myself, and I was a desk jockey during my career. ... More

I can list a few, but just telling couple of things I noticed which are not up to Pulte standard. I am not satisfied with Pulte did my garage. The sidings are tucked in properly

I liked that Nick kept us informed on the progress of our home from the start: laying foundations all the way to handing of the keys.

My himeboying experince in the initial phases with Ed was great! However I was urged by neighbors not to sign closing until all repairs are made. I wish I would have listened. It’s been five weeks since I moved in and a lot of my major issues which were all cosmetic in nature have not been addressed. Pulte was happy to take my money, but has been very slow in making the cosmetic repairs in my home. I would give my overall experience 2 stars

Pulte (as well as Pulte Mortgage) was absolutely wonderful to work with. From our sales guy, Jack, to Ed, George & Chuck who were in charge of project management & warranties, everyone was attentive, friendly & responsive in a timely manner. Our home was built to our expectations and we are loving the neighborhood. Highly recommend !

Our overall experience was excellent. We want to sincerely thank all the teams involved in helping us build our dream home. Ashlea was wonderful. Brian was a delight! They were attentive to detail, quick to respond, understood our needs and wants, and went above and beyond to help us at every step. Allyson from the design center was extremely patient and understanding with our needs. Judy, from the title team, was thoughtful, patient, and extremely supportive. We know there are many more team members involved in this process working tirelessly behind the scenes and we are extremely grateful to all of them! Thank you. One feedback we would like to provide is to consider painting the garage a fresh coat of paint after completion. Needless to say, our overall experience was a positive one and we would not hesitate to choose Pulte again and hope they are able to rectify the minor inconveniences through a process like this. Thank you! ... More

You pay Peter to pay Paul and you expect brand new condition items and quality work. You don't get that. Left with dinged up and chipped visible work. Put lipstick over mistakes rather than actually replacing the part they damaged. Tub faucet isn't secured to the tub and turns like a lazy Susan. Backdoor let's water in, flows under the floor boards, and still hasn't been fixed. Windows and mirrors were scratched and not fixed. Carpet isn't properly seated under transition strips and leaves wedges that you slip into when walking across the floors. Not worth spending the price for a brand new house, with over priced labor and low grade work/materials, if the home doesn't look new or have the value that you paid for. Construction managers do the best that they can with what they're allotted to do. ... More

We are very happy with our new home. The best part was the experience with our sales consultant Diane and the construction manager Dustin. They were both thorough, responsive and kind.

Charlene was great to work with from the beginning of the process. Not only was she pleasant each time we met, but if there was a question she could not answer, she did not hesitate to let us know and escalate appropriately. When things went into the building phase, Nate was very communicative and made sure my wife and I were kept to speed about each and everything going on. During the final walk-through, Nate made sure to address any additional things that we made him aware of. Charlene and Nate are amazing representatives of Pulte.

Overall it was a great experience during the entire process.

It took forever for my Pulte mortgage loan to be approved as they were ending a quarter and very busy. This created a lot of unnecessary anxiety! Overeall, the home is well-crafted, however, the finishers, painters, plumbing etc., did a less than stellar job. Lacked an attention to detail with lots of areas that will need repainted as the painters did not paint areas near trim, corners, etc. Tiles in main bathroom are uneven and a poor job over all.

good relationship with the team

Tom and Haley made the experience of building a new Home exciting . I took this adventure on by myself, which is some cases companies would take advantage of that situation. However, Pulte treated me with respect and walked me through each step. When I could not get to the house while it was under construction, Haley and Tom took the time to send me pictures and updates. I feel they truly went above and beyond. I highly recommend Pulte homes and their team!

The process from start to finish was smooth, well managed and on schedule. The people who helped make our home a reality were professional, kind and genuinely vested in delivering our family a great home!

The home was built with quality but not 100 percent finished . Trim packages and other qualities that should be standard are extra . House not really finished with unpainted garage , shower tile not sealed and do your own grass . Move in but can’t take a shower and yard mud becomes owner issue . Supervisor Nick was great , and responsive and kept buyer informed . Need follow up now on punch list items that were not finished prior to closing .

The process of buying the home went very well from purchasing it to moving in. There was a good handoff as from one phase to another. And before the final move-in we were clearly instructed about the house and its care and maintenance. The house was constructed and ready within the time quoted timeframe. We have moved a lot and this is our 6th new home so I am aware of the issues that can occur even in a new build. So far the main issue I have is with the wall paint and the wood trim. The walls smudge when you barely touch them. They clean up fairly easily but you are constantly having to do so. It’s annoying. Same goes for the wood trim. Since I have only been in the house less than 6 months it’s hard to give the most accurate review. We have had a few issues and they have been addressed and fixed in a timely manner. At this point in time I would buy another home from Pulte and recommend it to others. ... More

Every person at every level and every step was helpful, knowledgeable and very quick to respond. It made this very large process far more manageable.

Their doing their job awesome

Pulte had what we were looking for in design, structure, and detail for a home. We love how fast the process was and can’t wait for our memories in this home!