Pulte Homes Reviews in Cleveland, OH

From Sales to Closing - what a great experience! We love our new home!!

Need to be more flexible in non structural alterations i.e. cabinet lay out and basement flooring options.

Pulte team was attentive and professional throughout the process.

Great team from start to finish! Communication throughout the building process was fantastic as well!

Builder always update of home progress on weekly updates , they delivered what they promised

This is my second home building experience and it was miles above the first. Love the house and had a great working relationship w the field manager.

I would love to have a chance of configuring my house before buying, like a car configurator. With that, I would make better decisions on my purchase. I would like to have a bit more modern options on some details, like tiles - the options are all very 90's... Other than that, a very good experience. Happy with the house.

Our new Pulte home is the third Pulte home that we have purchased. We think that says a lot. There are always some little problems but Pulte handled them quickly.

Overall the build went well. The project manager Paul was great to work with and kept the completion on schedule and delivered the completion on time and as promised. There were a few minor details that we have found after moving in that need attention or correction, but Pulte has been very proactive in getting the issues resolved. Overall a great experience.

Everything was wonderful. Thank you

Working with the onsite Pulte representatives was a tremendous help through the process. While Pulte is not a customized builder as we've had in the past, the onsite representatives were very responsive to our needs and accommodated us to the best of their ability. The communication was excellent throughout the process and our new home was delivered within the time frame they had given.

Linda, our Sales Person, was always helpful in answering our questions and showing us the information that we requested. Jeremy, our builder liaison, throughout the finishing process has shown professionalism and the willingness and follow-up to complete items that were requested..

The home was built with quality but not 100 percent finished . Trim packages and other qualities that should be standard are extra . House not really finished with unpainted garage , shower tile not sealed and do your own grass . Move in but can’t take a shower and yard mud becomes owner issue . Supervisor Nick was great , and responsive and kept buyer informed . Need follow up now on punch list items that were not finished prior to closing .

What a smooth transition for us. Estimated completion date was spot on. Workers were polite. Dustin is totally awesome. Diane so friendly and always got back to us within minutes. Dawn and Caitlin awesome as well. I would highly recommend Pulte to anyone. I love our new home.

Lots of issues in my new home, lots of promises to rectify those issues went unfinished even after more than one attempt to fix. If they didn’t cut corners the first or second time, they wouldn’t have to come back out for a third (or more) time. They’re slapping together these townhomes at a phenomenal speed, but it shows in the finish. Everything is solid and well built, but the details are shoddy. While I wouldn’t change where I bought, I would definitely have stuck my neck out more at closing if I knew I’d still have 90% of my punch list outstanding 2 months after closing.

I wouldn't hesitate to buy a home with Pulte again. The experience has been very good. They build nice looking, high quality homes. We are in the process of finalizing remaining punch list items, but we have found the home to be very livable from closing.

Drywall work in house was terrible walls are crooked and can see seems especially in the garage painting is terrible had to repaint the entire inside of house would work was terribly painted dirt everywhere in paint very difficult to sand out also woodwork was pieced together with six to eight inch pieces in a row just very very poor craftsmanship not worth the money flooring is making crackling noises when walked upon refrigerator door opening was made the wrong side and had to be completely reconstructed would not recommend to anyone

Everyone I worked with was nice and helpful for the most part. The craftsmanship is sub par. The cabinets and counters are well done. Painting job was sloppy and I removed paint splatter from many places on my new flooring. I have found several cracks and chips in things that I’ve submitted requests for but still am waiting to hear back about a plan of action. I can appreciate the speed at which the home was built but it was definitely at the cost of quality attention to detail

Overall our experience with pulte was great. Allyson at the design center was very helpful with what upgrades were worth the money and also helping us pick out everything to match. Tom and Rob are ranked high in the country and built us a solid house. We love the floor plan and the design and when we do have to submit a work request claim someone is always out within a couple days to address issues.

Overall the experience was slightly above satisfactory. However, there are certain aspects to the process that one might regard as a bit disingenuous. First, the selection process for the lot where the home was to be built. In our case, the open lots were tiered such that one would believe the home to be built next to your home would be somewhat lower than your home giving a different perspective when looking out your main great room windows. Unfortunately, we were wrong in that assumption. What we now have is a perfect view of the side of our neighbors home that now towers over ours. During the selection process of the lot either our communication with the sales rep was not concise or the rep simply did not know how the other properties would align. As a result, we have a beautiful view of a wall. Granted we too share some responsibility here but a better representation of the final outcome of the community as a whole may help future buyers. Another area of consternation was the mortgage process. In this area the company needs to be more transparent. Pulte is not a mortgage lender but rather a mere facilitator of generating a loan to be sold to a third party. While, from a business perspective this is a tremendous asset, the lack of proper communication with a buyer as to why such onerous documentation and vetting is required would be extremely helpful. In our case, had the loan sales rep just informed me up front that the loan was going to be immediately flipped to the third party upon completion and that as result of this sale, a more rigorous process is required in order to facilitate the sale. Had we understood up front that a cash down payment of greater than 60% of the value of the home, having an excellent credit rating and enough liquid assets to pay off the mortgage at any time was not sufficient for a quick approval we would have moved forward with our already approved lender. Instead, the process took on a life of its own. We were required to provide documentation and written responses no other lender ever asked or required. Finally, after digging into the problem and learning that Pulte was a mere conduit for the sale of the loan and not a holder of the loan, it became clear to me what was happening and had Pulte just told us upfront about this we would not have had a bitter thought about the process. Again, unfortunately, this didn’t happen. This resulted in putting folks within Pulte in positions they didn’t otherwise need to be in and us in a hostile frame of mind. However, credit must be given to our Loan Processor, Charlotte, she was exceptional. To the extent possible she gave guidance as to how to proceed and took flak she did not deserve. In retrospect, the Underwriter should have called us instead of, in my view, hiding behind the Loan Processor and having her be the go between. A very poor business practice in my view. All of this was completely unnecessary and could have been dealt with upfront with transparent communication. So, in summary, there are some rough areas to be aware of but there exist many positives that offset some of the issues. ... More

My wife and I decided to make this big decision to build new planning for a home that would help us to live as long as possible in our home as we grow older. From our working with Linda in sales to Ray (construction manager) they both have been very responsive with us from making changes in the design to now that we have moved in to making repairs to the small home issues. We understand that no one can build a perfect house but it’s the support you get after closing on any issues that really shows the quality of the company Pulte. So far so good as Ray has been taking care of any little things that arise. ... More

The overall experience was great. Some of the building materials installed could have been upgraded.

Nicely build home in timely manner

Overall this experience was easier than the last. This build was smoother and communication was present. Project. Managers were great. Some of the workmanship had to be performed twice like driveway garage entrance and some framing. This part that can be greatly improved is the start. The sales person could of been more upfront with alot of things. Had to pry for info and options. Should not be this way.

Overall I would rate Pulte a 4 ob scale of 5, due to lack of flexibility in some changes/additions. Quality was as expected and follow up has been good. Some minor is Pulte should have alerted the new owners, like no mail delivery after 60 days and “smart Home” with coordination between Guardian and Spectrum would have been appreciated. Communication on details.