Pulte Homes Reviews in Cleveland, OH

The team at Pulte was so great to work with This is such a huge purchase, it is a lot to think about with so many decisions. I felt comfortable from the start. Working with Robb I knew I was in good hands. I was able to drive by and see the progress and Robb kept in touch with all the updates. Then I started working with Tom who kept in touch with me right thru to closing. Tom convinced me I would love my house and he made that happen. Great experience with a great team of professionals.

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

Fantastic experience, very customer service oriented, fantastic group of people!

After close and moving in had some warentee issues and although they have been noted by Pulte warentee Contacts, subs are slow to respond. Have not seen the trim carpenters plumbers etc. We are very happy with our new home but wish the subs would come back to complete their work!

Could of taken more time on the jobs so there wasn't as many things to fix afterwards

Pulte built us a lovely home; our sales rep and construction manager were both very professional and responsive to our requests. From signing contract to move- in was 6 months, and our CM stayed in touch throughout the process. We couldn’t be happier with our new home.

I love our new home. We had one minor issue that was taken care of very quickly. Everything is great honestly. The only thing I’m not a fan of is our flooring. The quality is not that good. It was stained before we moved in. I was told I can wash it of easily. It’s not true. Also it doesn’t feel or look nice. I guess we will change that as we have an opportunity.

Lots of pertinent information and decisions were left out of our sales presentations-we always felt "rushed". Then, it was pulling teeth to get appointment at the design center. We were surprised by the number of restrictions, like rectangular sinks, that were not oven offered options. We wanted an extra window, and even offered to pay double, but we were told no, with no explanation why. Lots of things like this made us skeptical even bit of the way. In the end, we now know we were "too nice" and still should've pushed for more, held our ground, and asked a lot more questions and demanded answers. ... More

Pulte Mortgage process itself needs work. Their documents request was extra. Resending documents as well. Unacceptable. I needed to bring in their Supervisor in twice to take care of concerns. My sales person, Builder and our contractor did a fabulous job walking us thru the process and answering all our questions. Thank you!

We have built 4 houses in the past 40 years and this has been the great experience . The construction manager and development sales person were great .

Pulte cuts corners, from poor quality dry wall to 24" center studs on interior. Two outlets in huge basement. Lower end appliances. No ceiling fans without huge cost. Cheap wire racks/shelves in all closets. NO landscaping included. Small driveways and garages. Poor lighting in bathrooms.

The home is very nice, lots of little short cuts taken though. For the cost of the home I had higher expectations.

Tom W was extremely helpful and continues to be! As with any new home build I expected some issues, but there really weren’t that many and Tom is a person who truly gives his all and goes out of his way to correct anything that needed to be corrected. Allison made the picking out of everything in the house easy and pleasant. Dawn made everything clear during the closing and walk through.

Brandon was of great help, patiently explaining all the process, explaining us different options even during multiple visits. I first backed off from buying for first time, as was in little confusion whether to buy house, Brandon helped me explain different options that Pulte provides which made bit of an ease to decide. Edward, during the construction, he made sure to let me know at every stage of the construction process, and very helpful during the closing/handing over the house. Built quality is good. The house was delivered at expected time.

We recently moved into our new home, and the experience has been very good. Brandon and Ed were both extremely responsive and regularly went above and beyond our expectations. This could have easily been an opaque build process, but Ed kept us up to date on everything that was happening and quickly resolved any concerns to our satisfaction. Brandon was also a pleasure to work with and stayed involved to answer any questions long after we signed our purchase contract. I still can’t believe how quickly it all came together and we’re so excited to enjoy our beautiful new home.

Overall, it’s a good experience.

The house is great and love the floor plan

Had built a new home many years ago with another builder, so this was a second-time-around experience for us. The process can be an emotional roller coaster, especially depending on the builder’s response to any questions or concerns. But working with Diane (Sales Agent) and Dustin (Construction Manager) was easy and enjoyable. All questions were taken seriously, responded to quickly, and resolved ASAP. We are especially appreciative of Dustin in managing our build and his oversight of the quality of construction. He truly was a joy to work with. All in all, it was a great experience that we can’t imagine going any better. ... More

The number of problems that we have had in our home have been too many to count. Not only do we have some rather large problems, such as cabinets being gouged, doorbell never working, gas leaking from fireplace, etc, but getting these issues fixed seems to be nearly impossible.

The overall experience was great. When meeting with the seller we were given an estimate that was $500 lower than the actual payment, but I guess that’s why it’s an estimate. Just thought it would be closer. Other than that the seller was a great person to work with and made the process easy and enjoyable. The project manager was Ed. If you build Pulte in Columbia Station make sure you get Ed and Chuck as your warranty specialist. Those two guys are great. Ed made sure everything was perfect throughout the building process, and was in constant communication with us. Made a couple tweaks for us mid project that we are very thankful for. Chuck is the warranty specialist. Our garbage disposal broke the first time we used it. A contractor had dropped something in their which made it break when we turned it on. Chuck was on top of it and had someone at our house the next morning. 8 days later our garage door broke. Chuck came over and got it closed for us, and again it was repaired the very next morning. Pulte Mortgage is terrible. I dear with 3 loan people and they all stunk. The underwriter, Connor, was great and the only reason we stayed with Pulte Mortgage. The supervisor, Ari, was great because he understood our frustrations and did everything in his power to make it right. Pulte Mortgage loan officers quit often apparently because we had 3 of them in 2 months. The closers were all rude, unprofessional, and obviously didn’t care about working at Pulte Mortgage. Ironically, after speaking with neighbors, they had similar awful experiences with Pulte Mortgage. We love our new home. We love the quality , design, and neighbors. We are really happy with our choice to have a Pulte Home built for our family, and look forward to making many memories. ... More

My wife and I are very pleased with the support of all aspects of Pulte. From the planning process before the build, the consultation with the home decorator, and the regular updates along the build process from the Construction Manager. Everyone took an intimidating process and made it exciting and fun!

The house closing was scheduled even though I was out of the country and unable to do a walk-through with the builders. Pulte was not flexible on the closing schedule. Once I returned and had the walk-through, closing, financial portion had already been completed and now finishing the punchlist on problems With the home remain on resolved after several weeks. Unable to have the Furnace people address issues that should’ve been addressed before closing. Difficulty just having a lightbulb put in the garage door opener, it is unfortunate at these smaller items remain unresolved. I’m hoping that we can resolve these issues to a mutual satisfaction ... More

Pulte homes are beautiful and quality, the construction manager takes his time to explain everything to your understanding, he’s a good listener, above all pulte homes are the best.

As far as an overall experience, the actual purchase part before the build was problematic. We were sold a spec house that we could customize which we did however, after all the selections were made, etc, and submitted, weeks later we were required to select a different elevation due to limitations within our selections. We were basically forced to select a different elevation that was not our first, or second choice however, still nice. This pushed out our close date even further than the initial close pushing us into the new school year which was not desirable. The build process was very good. We worked with our building managers who realized our need to expedite the build as quickly as possible without sacrificing quality. Fast forward to the close and living in the home, the quality of materials and workmanship is not quite what I would have expected from a home in this price range. Doors are quite thin, cement work is questionable. The fit of the windows, specifically with the screens is very poor on every window. The screens are so ill fitting, they leave gaps open to the outside allowing insects to enter. The finish of any painted wood is very rough as if it was spray painted without being sanded at all. Door hinges were loose in some situations. As I stated, working with the building managers, Tom and Rob was great. With the initial sale, planning, materials that were used and general workmanship and quality, especially with the cost of our home one would have expected the better quality. ... More

Rob and Garrett are two people that each buyer in our development work with once the building process starts. These two guys are the right people for the job. They went above and beyond! They exceeded our expectation and followed through on everything that was discussed.