Pulte Homes Reviews in Columbus, OH

Pulte could have a better construction manager who has higher standards regarding workmanship of the house. They tried to squeeze everything in the last week of closing.

We are very pleased with our new home. The process was simple and the end product turned out really great. We didn't know exactly what we wanted but Pulte provided options for us to choose from.

Brian is very helpful when problem happen.

We had a great experience from Chris our sales person to Greg and Brendan, our building supervisor. Everyone kept us posted and answered all questions we had in a timely matter. I would recommend Pulte to anyone wanting to build a new home.

DO NOT BUY A PULTE HOME!!!!!! We have been in this house for 2 months and it’s been horrible. We have had a gas leak. We have doors won’t close properly and hinges that pop and crack, flooring on first floor getting repaired/replaced for the second time, and major crack in the foundation. I wish I would have never bought this nightmare!!!!

Pulte made the entire home buying experience stress free . Molly , our sales rep was professional, friendly and responsive. Our construction supervisor, Nathan was communicating the entire way . If we had questions both were responsive and trustworthy. The home was delivered on time and looked great . Thanks for a great home buying experience and taking the stress away with your responsiveness, timeliness that build trust

This is my first and last new build as this house is now my "forever" home. I am still waiting for many issues to be resolved. Most of it could have been avoided if the subcontractors cared about workmanship and quality. Too much of a rush to just get it done no matter if the outcome was obviously sloppy or neglected. Not allowed enough time to really inspect the house before closing. The construction manager trying to get issues addressed on the actual closing day! The newly assigned warranty manager is a positive as he took the time to listen and spend time going over all the remaining issues that need to be resolved. ... More

We love our home. Our concerns along the way were not always received how we would have liked from the sales agent. We caught errors in the building process, that created delays. We were surprised by the lack of upgrades at this price point.

The building experience was over all satisfactory. The most challenging issue was the outside landscaping, particularly the sod placement. It took 6 weeks after closing to get sod laid. Problem seemed to be the supplier did not have irrigation and could not provide a quality product. We are still battling getting the green space next to our home cleaned up and grass seed planted by the HOA. Weeds and bare spots still linger. The performance of the service department was the best part of the process. We’ve had positive response to issues after we moved in and found various flaws.

Our experience with Pulte in Nottingham Trace was mixed. The home turned out ok but we had to keep reminding them of issues. It was a couple of weeks late which we were able to work around. We were given dates for some things that then never happened when they said. Took over 8 weeks after we closed and moved in to get the yard cleaned up and sod down. Overall the quality could be better for as much as we paid.

Steve was incredibly responsive to every inquiry my wife and I made about our home throughout the build process. We, as first time builder, were incredibly inquistive about all the details and he was patient and informative at every step. We also appreciated Claires timely responses to questions we hadnt even thought to ask. Both have continually been great even after we closed.

The construction supervisors were always willing to spend the time to provide updates and answer questions.

If you are getting an offer and would like to take a day or two to get back, get a written confirmation on the offer lock to get it, else you might loose thousands of dollars overnight like I did.

I did not purchase from the beginning, therefore my home was already designed and in the building process before I began. Overall the floorplan and location were great, the initial contacts for purchase were amazing. Construction and Financing individuals made the appropriate statements as questions were asked to help along the process. Financing became tedious the closer we got to closing and ended up pushing back my closing date, which in conversations with neighbors, seemed to be a pattern. Construction made many comments to reach out with any questions, only to push those questions off once things were official. Warranty response has been very good to get things fixed in a timely manner once things were discovered. The housing market is in a crazy space at the moment and prices are not in the buyer's favor, so to have any concerns with the amount of money being spent is frustrating. Pulte has come through in the end thus far in my experience. These surveys are pushed out quickly, and it makes me leery as to utilize my perspective with such a short amount of time in the property but I am hopeful that things will continue on the positive path with my Pulte experience! ... More

I was hesitant to build a home at this time in my life, but after speaking with Sam, I felt more comfortable. He answered concerns and was very enthusiastic to include my family in the process. Nick was also helpful and communicative in the process.

The loan processors Abiel and Conor were horrible! They never responded to emails nor pick up calls. They made it sound like, we wouldnt be able to get a loan. They only started being nice after l contacted another loan company. This was the most stressful moment of the whole process!

It was tough to get a final move in close date. We were given 3 different dates that cost us 3K in rentals. Because we rushed the final close date (we found out at 3 PM that were were closing the next day), the house was not cleaned. There was paint on the floor, lots of drywall dings, and other issues we didn't think we'd have with a brand new home. We didn't get any followup until we pressured our main builder contact. Was cleaned up after two months of being in the house. The air in the loft is still not working, we have one drawer and blind that is unusable in the kitchen.

We have moved in our new home in August The building experience was great But there was some issues happened after we moved I have contacted support team various times Follow up various times After creating various requests Called and emailed several times After more than a month No one contacted me yet Ticket no DS2443647 was opened September 5th Someone named Garry suppose to contact me And that was response I get every time I contact Also that phone number they provided us no one answered no matter when you called and no matter how much you hold the call

Eric,Adam & Nick was an incredible help as I navigated buying my first home As a first-time homebuyer, I had a lot of questions, and they guided me through every step with patience and expertise. Team was super communicative the whole way through and made sure nothing slipped through the cracks. I always felt like I was in good hands!

This home was ‘technically’ finished for closing after 6-8 months. However, multiple work issues remained unfinished after closing. Pulte states they inspect contractor work throughout the build process, but that was not the case. Most neighbors, like myself, had to contact Pulte multiple times after closing regarding pending work. It wasn’t until 2 months after closing that all my contractor issues were completed. Quality of work is questionable. I do not believe Pulte monitored or inspected all contractor work before signing off on progress. I recommend any future buyers inspect their homes DURING the build process. ... More

We had a great experience with our new home! The team was very professional, and everything went smoothly from start to finish. Construction was completed on time, which we really appreciated. Along the way, a few quality issues came up, but the builder addressed them quickly and took care of everything without hesitation. Overall, the process was well-managed, communication was clear, and we’re happy with how everything turned out. Thank you for making the journey to beautiful home such a positive one!

The responsiveness of all the people involved was fantastic. It took a bit longer than expected but definitely worth the wait!

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... More

Team as been slow on resolving punch list issues. Need greater urgency from team to own and resolve issues.

We love the design and location of our home! It is perfectly situated and has everything that we need close by. We've had to work with Customer Service on a weekly basis to get issues that were either constructed poorly or not working resolved. We still have on-going issues 2 months after moving in, but Pulte's Chris S. has been very attentive. That said, it's required at least one of us to be home to oversee and communicate this work for 7-9 days Monday-Friday. Some of the issues we've faced include: window reinstall (they originally placed the wrong one), wet drywall removal (wet surfaces appeared and never resolved), air conditioning outdoor coil needed cleaned from construction mud and dirt; air conditioning bypass replacement; new front door (crack in window seal--still not completed), deck trex replacement (still not completed), and re-mudded corner in our bump out (corner was framed further than wall, which they can't fix now except to make it less obvious), and high humidity in the home. TL;DR: love the home but it's still an ongoing project ... More