Pulte Homes Reviews

I’m not sure why I’m even doing this. I called left a message with customer service when I went through with Curtis, the property manager building manager, whatever his title is who gave me the keys and walked me through the house. I’m shocked on the condition of my floor and have this person in my house, that’s not trying to ease my bad experience, but tell me that I am wrong and my house when he finally came to look with his specialist concrete guy. There was nothing that they did as in to see what type of materials were in the holes of the foundation in the living room , then I said let’s go upstairs. Let me show you the problem of the carpet he would even go upstairs. Oh, I had to get my specialist to go up. There made the complaint when the person gets here to look at the other two things I let Christopher know. Let me back this up the lady who wrote up the deal on the house. I’ll let her know I wanted concrete floors. She let me know that , you can’t do that because it has to have flooring. I said fine. I’m still gonna do concrete floors. The lady help me who picked out the carpet. I told her the cheapest stuff because I’m gonna rip it out and do concrete floors when I met Curtis for the first time and did walking through the Ruction site to do concrete floors. I have 32 different patches in my living room hallway and kitchen. it was like a war zone not counting that no one ever cleaned or vacuumed the floor. I pulled out so much trash and junk and dirt and screws bottle caps. This is supposed to be a new house , not counting the whole sliding glass window area on the concrete was completely busted up from the inch and a quarter nails. I’m gonna stop there truly disappointed. I don’t see how I can give this company a good review from the quality of the house which you build this house with two by fours come on in California by law, you could even get away with this so I have to say for now goodbye ... More

We love Pulte Home, especially the Mercer floor plan! The master bedroom was incredible extra big area. The layout of each room and the set up was nice and big

We had a bad experience with Pulte. We have walked into Pulte Sales office with specific requirements (lots with flatter backyard) and was routed to the available lots saying the requirements are met with those lots. The lots were considerably flatter when we signed the contract. To my surprise, just a week before closing they made it so steep that all we have is less than 25% usable backyard. We feel like we have been deceived and cheated. We invest our hard earned money to get this outcome. It is not just me, there are several others who have this issue. I would not recommend Pulte.

For the most part, the experience was pretty good but there are some issues that were glaring and really has made it hard to give pulte a good rating. I’ll start with the good and move to the bad. The Good: The price of the home was really good in my opinion and the process leading up to closing was a good experience. Pulte made every effort to make sure we closed on time and was really professional about how they do business. Alex our Superintendent was very responsive during this time and made every effort to keep us informed about what was happening. The best part of our experience so far has been the warranty team which is led by Raad. He is awesome and has tried to clean up every issue we’ve had so far in a timely manner. The Bad: After we closed, we have had so many issues that were promised to be taken care of by Alex our superintendent but he is very unresponsive now. After 3 months of living in this community, we finally have all issues that he promised to fix complete except for one. The issue is a big one too because it’s completely his fault. We purchased premium paint from the design center for our home and paid $5,600 for this paint and Alex mistakenly ordered pure white paint to paint our home which is standard paint. He asked us to let him handle this situation and we only asked to be repaid our money for the mistake. He offered to repaint the home the color we paid for but we were already moved in and didn’t want to deal with the trouble. He said he would make it happen but never did. Now he won’t return our calls and we have not been repaid. Lastly, our Air conditioner compressor blew after 3 months and we have been without AC downstairs for 2 weeks. All in all, we have had a mixed experience and would like someone to contact us about being repaid for the premium paint that we never received. ... More

Let me preface with saying that I am very satisfied with the inside of my home. However, I have had major issues with getting a serious drainage issue, potentialy affecting the foundation on the east side of my new home, tended to in a timely manner. I have resided here well over a month now. There has been very little communication from Pulte as to what they are doing to resolve this, and when. I returned from work and day with pipes attached to my storm gutters, appearing to go into the earth. I was given no instruction of what these are nor how to maintain them. Weeks later, the rain water continues to flood right up to my foundation. Last week I returned home to find the east side yard dug up as though a blender went through it, grass and dirt everywhere. It was left in such a fashion all week, through the storm, and the flooding near my foundation looks worse than ever. I now have a frog and mosquito problem, due to all the standing water there. I've been told I need to wait on installing my fence until this re-grading is complete, given no legitimate time-lines. I've been relying on family to dogsit until the issue is resolved, but their patience has run out, as has mine. Unfortunately, as happy as I am with the interior of my Pulte home, the lack of quality communication, and seemingly nonchalant, slow responses from Pulte, has clouded this, making me feel like an unimportant buyer. I waited well over a month to post this review, patient waiting for Pulte to fix a large drainage issue on the east side of my home. ... More

Our sales manager - Rachel and construction manager - Michael - made the process so much easier. They worked around the clock to help us get everything together and answer all our questions.

They try to finish the work as fast as they can and close the house. After framing is completed, they give all of the remaining work to contracting companies. And they finsih their work with poor quality and the finishing look of the work do not look good and fine. The problem is they either donot have control over the contractors or they are lazy to properly coordinate with them. In the end, the construction team overshadows the issues and try to convince you that the item/product/structure itself look like this and there is no scope for improvement.

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... More

Condo is nice. I am finding my service request are not being answered. I am very disappointed with this area of Pulte Homes.

Dustin and his team have been very helpful with all my concerns, and continue with any follow-up questions even after closing.

Our construction manager Chris was absolutely PHENOMENAL!!!! his attention to detail was unmatched and his responsiveness to any concerns was prompt and thorough.

Chris was super helpful in assisting us in finding the right home for our family. He communicated very well from the first meeting, until after we closed. Greg was also very helpful and responsive when our garage door broke. He responded to my email on a Saturday night, and had the garage door fixed for us the following week.

Andrew, Daniel and Gianni have been our main contacts, pre and post purchase. All have been responsive, courteous and knowledgeable … can’t ask for much else. So far, we feel that we’ve made a great choice of home and community.

Overall Happy with the entire process and everyone involved with supporting this purchase

Home horribly built. Rushed into a closing date with an ill equipped home from a QC perspective. Documented over 10 active issues with paramount issue of faulty air. Takes numerous emails that finally threatened escalation for a finger to get lifted. Unbelievably dissatisfied . Woth I could provide my full name as all should see what a crappy job was done and perhaps a resolution. One month in the house and we are already considering selling….buy what does Pulte care…they got paid on a faulty and overinflated house

Great buying experience from our amazing sales agent Sabrina (THANK YOU for everything; you’re the best!) to our diligent and attentive construction manager Joe (thank you for your attention to detail), as well as Pulte Mortgage team.

Working with Jim to purchase my home was incredible. He was very informative and always had answers on the spot working with Paul. The project foreman was a great experience as well. Very informative and ready to help and now working with Zack after we settled has been an amazing experience. He is so on the ball And working hard to resolve a few issues we have Great job Pulte team

Great customer service during the entire process

The home is beautiful and we love it. But really what impressed me most was the people - Rachel who guided us through the buying process and patiently answered our ten million questions, and Michael the construction manager who so carefully went over all the aspects and features and need to know info of our new house. Both responded so quickly to questions and concerns. It has been an amazing experience.

Good houses, with lines and details with top quality finishes, in addition to how spacious and well distributed the houses are.

Great experience working with Pulte Homes, especially my construction manager Jack

James the construction manager is simply the best I ever had the pleasure to work with. Since the first walk, he has been extremely responsive to our every question and followed up on every request diligently. I strongly believe he alone made the whole purchasing process a fabulous one.

The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.

Yes. I will like other buyers to come to Pulte homes for real business. They are tge best builder.Keith is a very nice man. Twanna too

Was not the greatest experience overall.