Pulte Homes Reviews

Was basically told because of my circumstances, I don't get customer care post closing. Even though I had significant problems with the construction (water running into garage because grade issues just for one example). People were friendly, but just wouldn't help.

The experience was good from start to finish,my Pm PRESTON KEPT US in the loop the entire process it made it EXCITING TO MOVE IN.

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

I’ve had homes built with 2 other builders prior to using Pulte. Pulte has proven to be the most efficient builder with complete transparency.

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

Working with Pulte was a great experience. They make sure you get the best rates for your dream house. Great customer services. Highly recommended.

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

Andre has been our point of contact throughout the building process. Andre was thoughtful and caring through the entire process. We received multiple pictures through the build, with well summarized updates. This was so meaningful to us, as we were not local, and had to really maximize our time we when were in town. His updates helped us already have and understanding of the process. In addition, as we were in the final stages he was responsive and kind with all of our concerns. He insisted we text him at any time, and he was always responsive and supportive. we feel truly lucky to have had him as out POC through the process. ... More

I was expecting that Pulte would give us a good quality build but it’s not up to my expectations. There are so many imperfections we could notice once we moved in . After rain there are so many leaks in our house and backyard was not graded properly , highly disappointed with Pulte and its quality . Should have gone with some other builder .

Both were great to work with. Always responded to our many questions and always willing to explain things. Process was great!!

Typical contractor grade materials. The can definitely reflect which sub contractors cared more vs. which ones were just in and out. Rushed to get work done to hit their monthly close numbers. Left a significant amount of open items not completed after we moved in. My recommendation: explicitly ask at time of initial home review what items are included and what are not and get it in writing. follow up with the build on a weekly, if not daily basis and bring to attention immediately.

Be watchful that items selected at design phase translate to a change order. If it’s not put on the change order it is not installed!! I trusted the process (between design and sales) as never built a house before and found that under cabinet lighting was selected in design but sales never put on change order so not installed. Shampoo niche in baths are not feasible (I asked) due to skill set of tile setters! For the cost of the home I would have thought that a niche and a soap dish would be standard. Nope! It’s these little touches that really mar the new home experience. The water leak, chipped granite and crooked cabinet pulls and covered smoke detectors didn’t help either. ... More

The sales team has been great and the engineers and technicians have done a great work describing everything and helping me settle in. It is still too new to know how well things are but, overall, things seem solid. Certainly, the great service also comes with a relatively high price.

I made decision to buy this house even no time to visite till finished . But I think I made the a good decision.

Jelena is very nice. She is very helpful and has helped me a lot.

My home buying experience was both exciting and smooth. From the initial search to moving in, the process was well-managed. The quality of my new home is okay but my expectation was higher, hearing from many people about Pulte Homes. The Construction manager Josh was very professional and responsive, consistently delivered the promises. Overall, it is good experience, I'm happy with my new home and encourage future buyers to trust their instincts.

Our new home is wonderful! We have had some minor finishing issues that are being addressed, but these don’t reduce the quality and value of the home. One thing Pulte could do is to provide a single person with whom to work on all issues, sort of a “building process liaison” who could address everything with one call. Communication is not always their strong suit during the process.

Home quality is good but selling process can improve.

Craftsmanship is acceptable. The tiles look good. The doors and the cabinets are rough. Misalignment and loosen handles are common. The construction manager is awful after closing. He committed to touch up some of the issues while it was extremely difficult to reach out to him. The issues of water pressure, faucets, and a drawer rail are remained to be unsolved.

Had a great experience with Jenee and Kyle. They are extremely supportive to our needs. As with any construction project there are too many uncontrollables and Kyle has meticulously managed them for us.

Everything was great. People were nice and knowledgeable.

All questions were answered and addressed especially the final walk-through of the home. Loved the experience. Thank you!

Any concerns or issues we ran into were the promptly addressed before and after move in. Every communicated well and kept us informed.

From the sales experience, to working with the construction manager and now the customer care manager, all have been very responsive and great to work with.

Everyone from the mortgage people to the constructions workers are all very helpful and knowledgeable Easy experience which certainly keeps the stress level down when purchasing a new home. Would recommend to others. .