Pulte Homes Reviews

Our experience with Pulte Homes was truly a tale of two very different teams. On the construction side, we could not have been more impressed. The craftsmanship and overall build quality of our home exceeded expectations. Even more notable was the communication throughout the construction process—timely updates, transparency, and a genuine willingness to answer questions made us feel informed and confident every step of the way. It’s clear that the construction team takes pride in their work, and it shows in both the final product and the customer experience. Unfortunately, our experience with the sales team was the complete opposite. From the initial interactions through higher levels of management, we consistently encountered a lack of knowledge, poor communication, and, most concerning, a lack of integrity. Questions often went unanswered or were answered incorrectly, and follow-through was inconsistent at best. Rather than feeling supported during a major life purchase, we often felt frustrated and misled. It’s disappointing because the strength of the construction team proves that Pulte Homes is capable of delivering an excellent experience. However, the sales process significantly detracted from what should have been an exciting and positive journey. In short: exceptional construction and communication on the building side, but a deeply frustrating and disappointing experience with the sales team. ... More

We were forced to close on a home that wasn’t fully completed. We gave as much push back as possible to have the home completed prior to closing but Pulte threatened us with potential fines or complete cancellation of the contract (and keeping our down payment deposit) if we didn’t close on their timeline despite the home being incomplete. In fact, we were cornered by the sales manager with these threats at a walkthrough of the property. We were told they’d come back to complete the remaining items but haven’t received any correspondence on these items since closing. Still awaiting for items to be completed two months post closing. I’ve requested a warranty repair for some of these items but that process has been a nightmare to deal with as well… quality customer service & responsiveness is nearly non existent with this company. ... More

Careful when purchasing a home with Pulte Homes in Bison Ridge…. Stay AWAY from RUBEN he is only interested in selling you a house and he will make you fill like he understands you and he will make you feel like he will go all the way with you, but if you bring a realtor things shift for the worst you will NEVER hear from him again not even to show his face and congratulate you for purchasing a new home. We had so many issues, I went back and forwarded with another pulte sales manager (GARY) and instead of making this BETTER for the client he just made excuses and did not do anything about it. I requested to speak with someone higher to make myself be hearted about ALL the situation that had happened and EVEN the VICE PRESIDENT OF SALES AND MARKETING (Brad) did NOTHING!!! SO lets say I just stopped trying to be heard and be completely DISAPPOINTED of PULTE HOMES REPRESENTATIVES and I am just passing the voice… if you buy a house with PULTE make SURE you are being heard before and AFTER the closing. ... More

We recently had our home built with Pulte Homes, and the overall experience has been very positive. The build quality truly stands out—from the solid structure to the attention given to finishes and details throughout the home. Everything feels well thought out and carefully put together. The construction team was professional, responsive, and supportive whenever we had questions. They took the time to address concerns and ensured everything was completed properly. Overall, we are very satisfied with the quality of our new home and would gladly recommend Pulte Homes to anyone looking for a well-built and reliable home. ... More

We recently bought our first home through Pulte. The experience was smooth from the start. Highly recommend!

I was delighted with the entire experience start to finish.

I’m so glad that you’re having a wonderful home

After one month many unexpected issues: Light switches and towel racks located in atypical locations, HVAC was wired incorrectly so fan ran continuously, brick work on back of the house not acid washed, concrete step leading to the porch had 6 inch crack/wedge fall out, several paint problems (visible tape joints, missed spots around handles), 3 of the four bathroom sink faucets leak, most doors not plumb so they are "ghost" doors, entire section of roof shingles were not properly sealed and blew off during strong winds, garage door vertical gaskets improperly installed (needed to be reinstalled and repainted). To be fair all major issues were quickly resolved we are still waiting on others. ... More

Prior to purchasing a new home in Oakwood, my Husband and I owned 4 previous homes ( a combination of new construction and resales built by various national builders). Unfortunately, the home we purchased from Pulte was horribly built and now is posing significant safety concerns. Please reconsider building with Pulte Homes.

There are several issues- ALL are written down in my notebook from meeting on 9/5/25. Paint color- All of the walls are white, the only white walls were all of the closets SW7005 The HOUSE walls were: City Loft SW 7631. KITCHEN- Under cabinet lightening, there are none, but supposed to be. Kitchen Counter top is Silestone which is so ugly and it costs more than Granite. Let me say was a heartbreaker for me.,although there are others. The quality of the kitchen faucet is a 0, looks and feels like plastic, cheap. The tile in Kitchen and Owner’s BR were supposed to be laid diagonally, but were not. I paid $885.00 and the Owner’s Bath $130.00 And another charge of $3,635 for kitchen flooring(not sure what this charge is for). Also, the refrigerator has got to be the smallest frig for any house! I barely have enough space for just me, but I like to cook, so it’s really too small. I and my late husband built our last house and he said, “paint it any color you like”, there wasn’t a white wall in the entire house. I believe this was a total misunderstanding. It’s fine if you like white, I don't! ELECTRIC the switches by the back door don’t work, but did. They, the first 2 on the Left, started out working, now they don’t do anything, but the switch next to it switches on/off what the first switch used to. I know, weird. MY BIG BEEF is I can’t plant anything! I know you want things, including plants to look good, no problem they will. I have lots of experience as my last home had 3.2 acres, it was gorgeous! All I want is to take out the grass between the two trees in the backyard. It’s driving me crazy sitting here everyday not being able to work in my yard and making me fat too. I am used to mowing more than this yard is using a push mower…it saved my sanity, otherwise I’m sitting here staring at white walls. Please give me something to care about instead of missing my husband. As a Florida native I know my plants and whoever chose these plants did a terrible job! The grass too, St Augustine grass needs a lot of watering, spraying for bugs, should have left the Bahia grass…bugs leave it alone, hot weather won’t kill it. Whoever is supposed to be edging , isn’t. I edged it myself. Please don’t spray my grass, this is what killed my husband. If you let me plant flowers I can gladly forget the flaws/mishaps in the house! Sincerely, ... More

Overall I am very satisfied with the whole process. From sales, financing, closing and quality, I have nothing negative to say. Never thought I would own such a nice home for my price range

I have had a wonderful experience with Pulte and they made the process extremely easy! I think my house was built with excellent quality and Andrew, the construction manager, made sure everything was perfect!

Poor customer service, not responding to the issue. As the forgein buyer, they took an advantage and did not treat our concern seriously. We only requested the issue due to the different material was using in my new house and was not selected when conducting the upgrade at design center. We were not requesting to remove it but give us the certificate for the material, never heard any response back. Won’t recommend people buy their house .

We love our new home, but the process has had (and is still having) its moments of frustration. Didn't really feel that the sales team was super honest. We were pushed to sign our agreement with the insinuation that prices were going to go up and lots wouldn't be available if we didn't sign right away. They didn't and Pulte came out with a free pool offer and 50% off upgrades 2 weeks after we signed. We asked for a pre-drywall inspection, and had severe pushback. I was close to backing out of the deal and they finally allowed it. Getting a final inspection done prior to closing was difficult but manageable. We have multiple kitchen and bathroom cabinets installed with deep, visible scratches. Pulte agreed to replace them during our final walkthrough, but it has been almost 2 months with no replacements yet. Kitchen cabinet/countertop caulking cracked within the first week and was repaired quickly. The whole community was installed with the wrong size toilet seats. Picky I know, but we have already had to have one replaced because it broke a hinge due to the cantilever. They did replace the toilet seat extremely fast. My front door was missing one side of the seal. I should have caught this during the walkthrough but I think it was removed to touch up paint and never re-installed. We had zero say in the landscaping, which is laid out horrendously. Probably one of our biggest areas of frustration. The "fully mature" landscaping to cover the AC and Pool Units are not "fully mature". We have a pine tree placed directly in front of a window. Hardwood tree placed right next to the driveway. Other minor things we have experienced. Lack of an elevation survey provided to use for flood insurance purposes. It took weeks for USPS to recognize our address. Still having issues with 811 recognizing the address to come mark utilities. I will say that our construction manager was fantastic. He answered every question and walked me through the process along the way. I felt like he was on my team. Overall we love our house, we think that structurally it is well built. We think we got a decent value for the price paid. Pulte has been responsive on small things that needed to be repaired, but have not followed through on larger things as of yet. Their customer care process is easy, just annoying that you have to submit for every little thing. Dealing with things that should have been taken care of before closing is frustrating. ... More

Fast, friendly and sales and working staff very helpful.

Be very careful during the entire process, since the showroom will just say anything & the builder will build to a "spec sheet" you never saw or even knew about until after it's way too late for changes. They will just keep bringing up a survey instead of actually focusing on how to get earn positive reviews.

Grateful to the team and absolutely love my new home!

We bought a "quick move in" home. The sales team and mortgage team were amazing to deal with. I think quality of workmanship was just okay and feeling like the new home experience isnt as great as it should have been. We have a list of items that need to be fixed and should have been caught long before the walk through. Some deficiencies were fixed but some are still pending. Now after possession to be told we have to wait to resolve feels disappointing.

Im disappointed in quality of homes in few scenarios where paint work is done very badly, there was water leakage as soon as we moved, there was a bump on a wall, there were lot gaps between dry wall and doors, doors are not aligned with frame. whole climbing stairs wall is not smooth I mentioned it multiple times but builder didn't try to fix it. Mortage consultant where I was highly disappointed

I recently purchased a newly constructed home, and the experience has been outstanding from start to finish. The quality of craftsmanship is immediately noticeable—everything feels solid, thoughtfully designed, and built with attention to detail. The modern layout makes great use of space, with plenty of natural light and a flow that’s both functional and inviting. One of the things I appreciate most is the energy efficiency and new technology integrated throughout the home. From updated appliances to smart features, it’s clear this home was built with today’s lifestyle in mind. The finishes, fixtures, and materials all feel high-end and carefully selected. The entire process, from initial walkthrough to closing, was smooth and well-organized. Any questions or concerns I had were addressed promptly, which made the experience even more reassuring. Overall, I couldn’t be happier with my decision. This home truly feels like a fresh start, and I’m excited to make lasting memories here. I would absolutely recommend this builder to anyone looking for a beautiful, move-in-ready home. ... More

From start to finish, the home buying process was a breeze. Each step was well defined and there was always someone to answer our questions along the way.

Hampton was attentive and helpful to all of our issues. This was a completely different experience than we had building with dream finders three years prior.

I have purchased 6 homes throughout my life and I am over the moon that my last purchase was the BEST experience of all. The entire Pulte TEAM demonstrate a level of honesty, trust, commitment and follow up that is unmatched. Special thanks to Thomas in sales and Rodney the construction supervisor for all that you have done to make this truly the best home buying experience. Everything begins with people and when you combine that with a quality home you truly have something special. Congratulations to the entire PULTE Team. There are so many options for the home buyer and I would say you are truly missing out if you do not give the PULTE Team a chance to present all that they offer. ... More

Pulte DOES NOT work with you on a closing date. Rush to close. Many items unfinish, If you dont catch a mistake during your walk through things will not get fix. You must do a work order and no one tells you when they will come back. I had outlets not working in Main Bedrooms still no answer to when they will come out and repair. I can't hang mirrors in main bathroom because I need the outlet to work. Window has a deep scratch in it. Didn't notice till I washed the windows. NOW telling me they won't replace. Window will crack in a couple of months with all the construction around me. Paint job done outside needs work because done in snowy weather telling me I have to wait a year to get it done on my anniversary which will be in the winter months again. Torn screens not replaced. Caulking outside needs to be done, If close during winter months alot is skipped over. THey Do not give you any stain for cabinets to match up for scratches and dents by there tradesmen. I spent alot of money and very unhappy with service. ... More

I have gone through a bad experience with Pulte after my loan was approved. Until the loan approval I was helped. Sales team good job. Before the closing, a the final walk through was not conducted. Upon closing, I found the home was not properly identified for the issues that pointed out like cement scraps in the foyer, laminated floors broken joints, scratched fridge, incorrect wiring with rooms, incorrect Ethernet cable marking to the location to which wire should go, lot of doors are not closable due uneven hinges placement specific to master bedroom and other bedroom & toilets, garage door steps wood has holes, sink stopper issues, master bed room toilet paper holder missing or loose fittings, kitchen ceiling drywall breaking, guest bathroom curtain rod had not been placed correctly and fell down, and kitchen area floor cabinet molding ripping off. The house worth 1 million or more and quality is not even matching and finishing awful. Construction over site is not managed and quality inspection is not good. After closing all issues are owners issues and it will be taking longer time to get fixed. To get Pulte builder name corrected a good contractors need to be hired. Contractor builder who supports building have done a very bad and terrible job. No proper quality inspection was conducted for the home buyer isatisfactolion. Issues need to fixed. ... More