Pulte Homes Reviews

Happily things moved quicker and smoother than expected. It seems that after the foundation was laid we were already moving in. We specially loved our weekly build phone calls with Sara & Charlette & email follow ups. They were very thorough and professional. The whole experience exceeded our expectations. All the way to the very end with our celebration walk through. They went through all our warranty information with us. This made us feel completely at ease with anything that may come up in the future. Thank you for a such a wonderful home build experience! David & Michelle M.

Overall construction is good. Fit and finish is ok, the subs workmanship is mediocre. Sink in guest bath not level, front door threshold not sealing properly. Kitchen cabinets are low quality and constructed poorly. Microwave oven broke twice (poor design), use a different supplier. For $600k I would expect better. Design center was not very useful, poor job of helping you understand the finished product and how it will look.

It is very difficult to get problems fixed using the service request section of the website. On several occasions it has taken multiple submittals to get any response from Celina Y. It shouldn’t take 24-48 hours to get something scheduled that’s way too long.

Thanks so much to your sales and home construction team. Lara in sales was very helpful and Nathan the construction supervisor for our unit was excellent and very helpful. Great job. We are quite happy!

When we purchased the home , wife and I were put a very slow , non- communicative, treadmill, moved in with no information or instructions or any normal helpful tips.

It was a great experience to purchase house

It was not very easy going through all the paperwork and all the phone calls, But it started and ended on time and successfully. Thanks all.

I've purchased three new homes, and my experience with Pulte was the worst compared to Shea and Lennar. The entire process—from loans and communication to workmanship and customer service—was disappointing. Despite my familiarity with home buying and real estate, Pulte failed at every step. Issues remain unresolved, and communication is virtually nonexistent. Receiving the keys felt confusing and lackluster, unlike the special experience new homebuyers should expect. The loan process was frustrating, especially without a rate tracker. The sales team misinformed me about upgrades, and the home walkthrough revealed unfinished work that still hasn't been addressed. Post-closing support was poor: I had to follow up multiple times with escrow and dealt with unhelpful customer care. Vendors sent by Pulte didn’t follow up, and I had to fix my dishwasher myself within the warranty period. Construction made exceptions for neighbors but ignored my needs. While I love my new home, I would not recommend Pulte to anyone. ... More

Overall a great experience with a professional caring team esp TJ !!!!!,Felicia !!!!! and Isabelle!!!!! So blessed to have these people in particular assist me with the home purchase. They are a great Pulte team.

We were excited that we booked our custom home with Pulte but it was not a greatest experience. Below are few areas we had issues with: 1. Since beginning there were delays. Delays to get the permit, could be Govt issues or may be Pulte didn't submit the details correctly. 2. Due to Permit delay, construction wasn't started for approximately 2 months. 3. Once, the construction started, they dig the foundation way back on the lot(lot size more than 10K sq ft). For such a big lot, we didn't have much space in the backyard. We complained and after too many back and forth communication, Pulte finally agreed to move the foundation only 10 feet forward, even though it can go more, but they didn't. They also didn't give any reason why they can't move further. 4. Due to the foundation issue, again the construction was delayed by month or so. 5. Finally construction started, but I think they lack planning the construction phase. I think they need to focus more on the weather and phase of construction. For example, if the house is ready for the roof shingles and it is going to rain heavily next week, please don't wait for the rain to ruin the wooden floor, plan ahead and get the shingles done before the rain. 6. Finally, the home was completed and we moved in. Now, we are finding more issues in the house, for example - Floor is cracking, too loud water gushing sound(no or less sound insulation on pipes), annoying noises from the house, etc. Overall, I am not satisfied with the Pulte homes. They can do better for the amount they are charging. Thanks! ... More

We love our home and the process went as smoothly as possible

Could do a better job with quality control.

Overall, we're happy with the quality of the townhouse and responsiveness of Pulte to any issues so far.

Very Poor Quality. They don't take ownership, and there is no quality check. They just want to close the house ASAP. Once you close the house, they will just make some lame excuse in the name of "We are not a custom builder; we are a Production builder." It feels like I bought a remodeled house at the price of a New House.

The issues i had before closing still pending... Take so slowly to fix everything.

We are Happy with our new home with just minor details. My kitchen is Beautiful we’ve just been here for a month and had minor issues that will report to contractor

I would 100% recommend the builder Pulte for your new home! Our team was amazing from A-Z and we're confident in the quality of our new home.

They were very informative and kept me updated every step of the way. Buying a new home was stressful, but I had the best help through the whole thing!

Pulte is a quality builder in the Phoenix metro. They have knowledgeable sales people and our superintendent Nick was wonderful and always kept us up to date.

We having nothing but great things to say about the staff involved in the sale of our pulte home. We are foreign nationals and the experience was very straight forward.

Great opportunity and offer, to live in a safe place with great amenities

workmanship and materials are really bad. It took a lot of effort just to have the poor workmanship repaired. They should finish the list identified in the walk through before closing. After closing it was already hard to have the once identified in the walkthrough to be completed

Our Construction Manager (GD) was fabulous. Great responsiveness and follow-up. He made sure that we were satisfied and he always had a “can-do” attitude. Pulte is lucky to have him!

They are quick to solve problems

We had a positive experience throughout the process. Everyone was very attentive to our needs and the process was smooth. We are very happy with our home!