Pulte Homes Reviews

Jenn and Issac were horrible to work with.

While we love our new home and the final product, the administrative side of the process—specifically Pulte Mortgage, Pulte Insurance, the Design Center, and Pulte Title—presented significant hurdles. However, the on-site team was a bright spot: Jenny in the sales office was incredibly helpful, and Carlos, our Construction Manager, was excellent. It’s a shame the back-end experience was so difficult, as Pulte offers unique floor plans that other builders simply don't. We hope these internal processes are streamlined for future homebuyers.

Quality of products used ie: bathroom fixtures and paint is mediocre. Planning of kitchen has several issues that could be prevented . For what I paid for the unit materials are subpar .

We love the idea of our new townhome. It suits our lifestyle and we look forward to new releases;ationships with our neighbors. We are disappointed in the build quality. We kept hearing that what we bought was builder quality. Our construction manager was great giving us walk throughs but was unreliable responding to our email and suggestions. This was very disappointing as we were told to of their being available for us, but then ultimately basically ghosted us. The ceiling upstairs sheetrock and finish is cracking and falling off the ceiling. We are told that it's normal settling but having holes in the ceiling the first month feels like workmanship overall was low end at best. There was a crack in our kitchen cabinets that we wanted replaced but was just covered over and we were told it was "normal". Our garage door had to be serviced 3 times to get the panels of the doors to seal properly to keep the outdoor elements from blowing in. Our front door handle is loose and needs to be fixed or replaced. Windows feel drafty downstairs and in some places upstairs. So much so the blinds appear to move when it's windy outdoors. Deep cleaning was needed post closing as the cleaners brought in prior were not very thorough. We have learned that we will just have to be aggressive with our warranty needs this first year. There are parts of our home that feel like they were just thrown together. But in time, either through warranty or just improvement on our part. we hope to make this home feel more quality than what we feel we were believe we were sold. ... More

Pulte was easy to work with and the entire home buying experience went smoothly!

Pulte homes in Deerlake Ranch provide beautiful and luxury house at reasonable pricing. Being located in a good neighborhood and close to highway and Porter Ranch and Canoga Park gives you lots of opportunities. The neighbors are very friendly and everyone is trying to make a community here. Houses have been built with good design and are very spacious. The quality of material and built if OK and not really high. They could have done a better job as sometimes you see things like constant lighting flickers or sounds in your vents and also stain on counters that shows better materials could have been used. But we have to be honest. The value matches the price. We are overall very happy. I have to give credit to the maintenance team (especially John and Tyler) who have been great the whole time in timely manner and always trying to help out. They have already addressed many of our concerns and fixed some. The buying process was overall good and straightforward. I would highly recommend these house as they offer lots of space, great design and great community. ... More

We purchased a home that was already under construction when we went under contract. Process went good and our home was completed on time. The entire staff was friendly and helpful.

The sales agent that helped us was phenomenal! She took the time to explain everything, never acted like we took up too much of her time or like we weren't worth bothering with. She was patient, helpful and went above and beyond. The gentleman that walked us through the home was pleasant but kinda snarky and seemed like he wanted to get to his next appointment but did answer our questions and was helpful. So far warranty has been fine. Our biggest gripe was despite them telling us the house was cleaned there was still a lot of dust/debris in the floor, black marks on the switches, dust on the counter (I wiped my finger and got quick a streak off the counter in my finger) and glass shower enclosure had a lot of smudges. ... More

Brand new home looks good outside, after move in we identified lot of issues in first month itself, very bad materials in all places, mainly the tiles are broken the Pulte representative came but he told it will not cover the broken was by your mistake. So many issues but pulte team is not responding properly.

We began looking in September and closed in late November. The buying portion of the experience was genuinely pleasant. Our sales representative, Sam, was fantastic—knowledgeable, responsive, and easy to work with—and our realtor was also excellent. The location of the condo is perfect, and we love the floor plan and layout. The issues began after construction and at move-in. We completed a walkthrough prior to closing and identified multiple items that needed attention. None of those issues were resolved before we took possession of the home. Several have since been addressed, but many remain outstanding and have been deferred with the explanation that they would be handled at the “one-year complimentary patch-up,” which has been frustrating for a brand-new home. The quality of workmanship has been especially disappointing. The drywall and walls throughout the home show numerous nail pops, cracking, and very poor paint work, including visible drips and uneven finishes. While many of these issues are cosmetic, for a newly built home at this price point, the level of craftsmanship is not acceptable. As someone who does a lot of DIY work, I would be embarrassed to leave work in this condition. We also asked specific questions about sound transmission because we have never shared walls before. We were told that the walls were designed with dead space and insulation to prevent sound from traveling and that noise would not be an issue. That has not been our experience. Once neighbors moved in, we quickly realized the walls are thin and we can hear normal daily noise. Additionally, the front bedroom is noticeably cold and seems to have poor air circulation, which raises concerns about insulation and overall energy efficiency. While we love the area and the design of the home, we do not feel the value matches the price paid. The buying experience was smooth and professional, but the construction quality and follow-through on issues have fallen short. We love where we live, but the quality does not justify the price. ... More

Our new house is beautiful and I highly recommend buying from Pulte

I would recommend Pulte homes.

It was difficult applying stars because where there were issues a 1 would apply. Firstly our major complaint is we are very upset about the symbiotic relationship between your subcontractors Uxari (security and sound system) and Coast to Coast Pool (pump) with the internet provider Blue Stream’s system. We moved in November 13th and are still experiencing major issues with the technology provided by both vendors. We spent $30K for our Uxari system and $69K for our pool with IQPump. 1/7th of the cost our $708K home has failed. My husband and I have spoke with and met with all three stakeholders several times and what we really need is the expert that set up the Pulte contracts with these subcontractors to facilitate a legitimate smart home without our intense intervention. Our next issue is with painting. Pulte fired the painters that worked on our home and it has been a bit labor intensive getting a redo and compensation for a known issue. And the last major issue is we had 2 broken and poorly installed toilets one was replaced and one we are still dealing with. ... More

Look above in the title area.

Pulte does make great homes, but the management / builder team does not care after you sign on the papers. Even on my key day, nobody was present from the builder side. It felt so racism.

Not the same quality that’s I was told

Our one level home is perfect for us. We are enjoying the community and getting to know our neighbors.

They have been very thorough in all phases of the home building process and beyond the closing. Good people in power here.

our sales representative Debbie was the best and the walk though with Chris was very helpful with all of our questions and even after a few mouths when I need to ask Chris or Debbie they're always happy to help, and the house is built very well love all of the upgrades they added to the home, we had a few homes built before and we cant believe how many outlets there are that is a plus

All of our interactions were positive from start to finish. The entire team was responsive to issues and any concerns we had during the build process and after. Our construction manager Edgar was very knowledgeable, kept us informed during the build process, and addressed all concerns we identified during thr build and after.

Our experience with Pulte has been okay overall. The home is not bad, but it’s also not what I would consider top-of-the-line. There have been several issues early on that took away from the “new build” experience. The biggest concern has been the HVAC. There is often an 8–10 degree temperature difference between the main floor and the second floor. The HVAC company has been out four times, and while adjustments have helped somewhat, the issue still isn’t fully resolved, which is disappointing in a brand-new home. We also had drywall tape peeling about a month after moving in, and the garage spring broke about six weeks into living here (now fixed). At closing, the home was quite dirty, and the electrical plan differed from what we were originally shown. While those items were eventually addressed, they created extra stress and inconvenience. Overall, the home feels solid and livable, but the quality and attention to detail have been average. It’s an okay build, not terrible, not exceptional. I just wish the HVAC issue had been resolved more effectively and that some of these early problems hadn’t happened so soon after moving in. ... More

Buying the home was great. Easy, fair and pleasant. After moving in I’ve had several issues: My front door wasn’t weatherproofed in the dead of winter The finish on my bathroom cabinet handles is peeling off less than a month after move in A lot of caulking is peeling in various places My guest bedroom door hinge doesn’t align with my lock I didn’t have trash cans for a month My “hot” water was Luke warm at best Constant construction which I expected however, my driveway is always blocked by trucks and there’s trash in my yard constantly The quality of these homes is that of construction being mass produced and rushed I would’ve rather paid more for higher quality finishes and better quality construction ... More

Pulte was great from beginning to end, especially Arthur, Tiffany, and Alejandra! They made the process easy from beginning to end and were very transparent and helpful.

Our original PM was extremely responsive and was able to get workman to quickly address issues. At the 30 day mark a new PM was assigned and it has has been a little slower, probably due to the holiday’s and weather in getting to our punch list items. Both PM’s have been easy to work with.

We moved from out of state and working with Pulte made the process very easy.