Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16199 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16199 Reviews
Customer Reviews
Pulte
- Ralph M.
- Verified Homebuyer
- August 06, 2025
- SHAKOPEE, MN
Pulte Builders did a nice job in keeping us informed on the status of our new townhouse build and closing. Home is well built along with a good warranty. Finishes were middle of the line. We bought the home after it had already been completed. We would have upgraded a few things.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with the build quality of your townhouse and the communication you received throughout the process! We also appreciate your thoughts on finishes and upgrades, and will be sure to share this with our team for future consideration. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Teka
- Teka s.
- Verified Homebuyer
- August 06, 2025
- Manor, TX
Pulte Homes Best builder In Austin.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are so glad to know that you had a great experience with us! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Just like other builders but also maybe worse
- Eric R.
- Verified Homebuyer
- August 06, 2025
- Hoschton, GA
Pulte showed throughout the whole process that they didn’t care about anything besides bottom line. From getting the wrong lot opposed to the one we discussed to just predatory lending techniques to horrible landscaping. The whole time I was constantly reminded why I and so many others do not enjoy buying from home builders. My yard will need about $50-$80k worth of retaining walls for any part of it to be enjoyed. It’s clear Pulte realized how much soil/walls were needed to make the lots respectable and they don’t care so obviously they’re doing whatever they can to exit with the most money ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it must have been to encounter these challenges, from the lot assignment and lending process to landscaping and communication. We'd like the opportunity to learn more about your concerns and work towards a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
Construction manager (DS) was great. Pulte mortgage was more painful and difficult than other mortgage companies we bought through
- Jeffery W.
- Verified Homebuyer
- August 06, 2025
- San Marcos, TX
Construction manager (initials: DS) was great. Pulte mortgage was more painful and more difficult than other mortgage companies we bought through
Pulte Homes responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a great experience with your construction manager! That said, we're sorry to hear that your mortgage process felt more difficult compared to your past experiences. We appreciate you sharing this feedback. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Stay away from Pulte Homes. Far away!!
- Jorge G.
- Verified Homebuyer
- August 06, 2025
- Brownsburg, IN
Home are not even close to the quality they claim. As soon as you sign the purchase agreement, forget about hearing from the salesperson. They will disappear!!! Set up a third party inspector ASAP. They will come up with tons of excuses to not let you use a third party inspector ASAP. None of the walls are straight. Cheap build quality on they way things are done. Plenty of cur corners. Kitchen cabinets only have 1 screw to hold the door hinges. We had a contractor come out and he showed us all the issues with the wall. He said he has never seen how bad the walls are. Go to any other ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you are unhappy with the quality of your new home and the lack of communication on our end. We'd like the opportunity to address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Wallace house
- Williams D.
- Verified Homebuyer
- August 06, 2025
- Davenport, FL
Ok everry think except the comunicatons with de manager of the comunity ,,
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear that your happy with your new home. However, we're sorry to learn that the communication on our end is lacking. If there are any concerns you may have, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
This was an relatively easy process to do from 700 miles away. The house looks great.
- Joseph M.
- Verified Homebuyer
- August 06, 2025
- Wendell, NC
My recommendation would be to focus on quality installation of door knobs, hinges, etc. and some of the fine detail in that area. I noted poor craftsmanship in those areas. All others were excellent.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re so glad to hear the overall process was smooth and that your home looks great, especially managing it from 700 miles away! We appreciate your feedback and insights regarding the installation of the door knobs, hinges, and other details. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very Communicative and Responsive
- Steven R.
- Verified Homebuyer
- August 06, 2025
- Painesville, OH
We moved in late in the build process, house was essentially done, ready to move in. With that said the walk through and findings were taken care of without any push back. There are some paint blemishes, but there is a 1 year walk through where we have been told anything we find will be taken care of. I have full confidence this will be true.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear that your move in process went well and concerns were resolved during the walk through! However, we're sorry to hear that you are experiencing concerns with your paint, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great builder and high quality
- Kristian O.
- Verified Homebuyer
- August 06, 2025
- Orlando, FL
Great communication and great quality of work. They were understanding and flexible on so many levels and we appreciate everything they did.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive home-building experience with us! It’s wonderful to know our team’s flexibility and understanding made a difference for you throughout the process. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Absolutely Pathetic
- Amanda H.
- Verified Homebuyer
- August 06, 2025
- Flowery Branch, GA
What I would tell prospective homebuyers would be to run far and fast away from Pulte homes! This is my 3rd Pulte home and it will be my last. The quality of the work in the house is abysmal! There is basically zero responsiveness to issues. If there is any sort of followup it’s only when asked multiple times and then the work still doesn’t get completed. The finishes are sloppy and careless and if I couid go back in time knowing what I know now I would never have purchased this home.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that your experience has not met your expectations, especially regarding communication and issue resolution. This is not the standard we strive for, and we sincerely apologize for any frustration this has caused. We'd like the opportunity to work towards a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great Construction manager, Great team!
- Bhanu N.
- Verified Homebuyer
- August 06, 2025
- McKinney, TX
Great experience all along and great team ready to help!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a great experience with our team, especially your construction manager! It's great to know that our team was helpful and supportive throughout your process. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
construction foreman was AWESOME!
- Sherian S.
- Verified Homebuyer
- August 06, 2025
- Rio Rancho, NM
My construction foreman Brennan was AMAZING! Pulte is very luck to have him. Also, Hollie the sales agents was super helpful and responsive to any question I might have had.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are thrilled to hear about your wonderful experience with Brennan and Hollie! It's great to know that they were both helpful, responsive, and supportive throughout your process. Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Experience was OK not great. It is a track home not a custom home.
- Mindaugas J.
- Verified Homebuyer
- August 06, 2025
- Las Vegas, NV
Too limiting on what we could do during construction. Choices were not all first class. We looked at the cost associated with several changes and decided to do that after we moved in. I wish we had been able to order appliances other than the signature brand (i.e.Wolf)
Pulte Homes responded:
Thank you for taking the time to provide feedback. We understand that flexibility and variety in selections are important to our homebuyers, and we’re sorry to hear that the available options during construction didn’t fully meet your expectations. We’ll be sure to share your comments with our teams as we continually evaluate our design and appliance offerings. ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Do Not recommend
- Anonymous
- Verified Homebuyer
- August 06, 2025
- Wesley Chapel, FL
Just look for some other builder if possible.
Pulte Homes responded:
Thank you for providing feedback for us. We are truly sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Home Purchase Experience
- Robert C.
- Verified Homebuyer
- August 06, 2025
- LITCHFIELD PARK, AZ
The purchase of our Pulte home was very enjoyable experience. Everyone we worked with were very helpful and took care of any concerns or questions we had. Our on-site construction manger (Danny) was extremely helpful with every question or concern we had! All issues were taken care of to our satisfaction! We are now enjoying our new home!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had a positive home-buying experience! It's wonderful to know that your construction manager, Danny, was helpful and responsive to your questions! We are also glad to hear that any concerns you had were resolved and to know that you are enjoying your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Construction Management team is completely incompetent
- Justin M.
- Verified Homebuyer
- August 06, 2025
- Peoria, AZ
Practically every wall in the home is crooked and/or out of plumb, the tile floor we paid nearly $30k to “upgrade” is laid so poorly that it has to be completely torn out and redone, the framing is so out of square in the garage that the garage door hangs off the slab by inches, windows damaged, paint drips and overspray everywhere, garage insulation and office sound deadening options we paid nearly $10k extra for simply weren’t installed, the cabinets are damaged and misaligned, windows are damaged, door trim is beat up and damaged, lights installed a foot off-center in the bathroom, the ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to learn about the concerns you've been experiencing in your home, as this is not the standard we aim to uphold. We’d like the opportunity to learn more about the concerns you've raised, from construction quality to missing or incorrect installations and utility miscommunication. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Construction manager changed right before closing and closing date randomly set
- Ann C.
- Verified Homebuyer
- August 06, 2025
- Westfield, IN
Construction manager changed last minute so very little continuity in support. Closing date was also randomly set without any room for negotiation which was ridiculous.
Pulte Homes responded:
Thank you for providing feedback for us. We are very sorry to hear about your experience and the lack of communication in your process. We understand how important continuity and flexibility are during the homebuying process, and we’ll share your comments with the appropriate teams for review. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Great 2nd Pulte experience
- Jessica F.
- Verified Homebuyer
- August 06, 2025
- Hilliard, OH
We had built previously in carpenters mill and were excited to build again with Pulte. This experience was even better than the last (which was also great!). Cannot recommend a Pulte home more.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear that your second build with us was even better than your first! We truly appreciate your trust in Pulte and your kind recommendation. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Looks good, sloppy quality
- Joel C.
- Verified Homebuyer
- August 06, 2025
- Chatsworth, CA
Home looks nice, construction was rushed, clear sloppy work
Pulte Homes responded:
Thank you for providing feedback for us. While we're glad to hear that you are happy with your home's exterior, we're truly sorry to learn that aspects of the construction felt rushed. We would appreciate the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 4
Well built and designed homes.
- John B.
- Verified Homebuyer
- August 06, 2025
- Tucson, AZ
This is my 3rd Pulte honestly in the past 20 years!
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re delighted to hear that this is your third Pulte home over the past 20 years, and that you’ve been happy with the design and quality of our homes! We truly appreciate your loyalty and trust in us. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Know what you are getting
- Michael L.
- Verified Homebuyer
- August 06, 2025
- Lake Villa, IL
Be sure that you know what you’re going to get for your final product. Our home was to include a two car garage. Due to poor grading of the lot, extra stairs were needed to get into the house through the garage. And therefore two cars do not fit in our garage. And Pulte is not willing to compensate us for the loss of value for our home.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your experience, especially your garage. We'd appreciate the opportunity to learn more about the situation, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 5
Trustworthiness 2
Responsiveness 2
Nice and welcoming and very understanding
- Udi H.
- Verified Homebuyer
- August 06, 2025
- Charleston, SC
Great team work Fast response and results Very professional
Pulte Homes responded:
Thank you for providing feedback for us. We are so glad to hear that you had a positive experience while working with us! We are thrilled to hear that their responsiveness and professionalism made your process smooth and enjoyable! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
good experience with few concerns
- Veeratej G.
- Verified Homebuyer
- August 06, 2025
- Hamel, MN
good quality but the warranty issue fixing needs multiple followups and delays and some issues are not considered as issues
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a good experience with us and are satisfied with your home's quality. That said, we're sorry to hear that you are experiencing concerns in your home and lack of resolution. We'd greatly appreciate the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Overall great experience
- Sreevani G.
- Verified Homebuyer
- August 06, 2025
- Walled Lake, MI
Construction team were very impressive and took care of all the issues that were open. Didn’t had a great experience with pulte mortgage. There was lot of gap between pulte mortgage officer and title company.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re glad to hear that our construction team made a positive impression and ensured all open issues were resolved. We’re sorry, however, to learn about your experience with Pulte Mortgage and the communication gap with the title company. We appreciate your feedback as it helps us improve. Thank you again. ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Interactions with the builder
- Jonah B.
- Verified Homebuyer
- August 06, 2025
- Rio Rancho, NM
Interactions with the builder is what made this home buying experience feel safe, and reassuring that you are getting the quality you are paying for. Julio is the person that worked with and his customer service was top of the line. Julio was very knowledgeable and put the extra effort into making sure the home was to our liking. Thank you
Pulte Homes responded:
Thank you for providing feedback for us. We’re so glad to hear that Julio made your home-buying journey feel safe and reassuring! It’s great to know his knowledge, attention to detail, and extra effort helped ensure your new home was exactly to your liking. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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