Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16199 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16199 Reviews
Customer Reviews
Quality materials, poor craftsmanship, does not meet ROC standards for
- Anonymous
- Verified Homebuyer
- July 23, 2025
- Tucson, AZ
Disappointed at how many things are wrong with the home that is a new build, including uneven walls, uneven window frames that are wider on bottom than top or vise versa, broken beams on a roof, broken roof tiles, leaky pipe in the shower, scratches and splatters on every door, uneven handles on kitchen cabinets, very sloppy craftsmanship.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've experienced with your new home since moving in. Your feedback regarding the uneven finishes, roof and plumbing issues, and overall craftsmanship is deeply concerning, and we'd like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 2
Trustworthiness 3
Responsiveness 4
I attempted to reach out with several inquiries regarding the operation and usage of various features in the house.
- Cheng-Han W.
- Verified Homebuyer
- July 23, 2025
- Phoenix, AZ
It has been less than three months since house closing. As I recently moved in, I am still unfamiliar with many aspects of the house. I had questions specifically regarding the electrical system and sent text messages in hopes of receiving clarification, but unfortunately, I received no reply at all.
Pulte Homes responded:
Thank you for taking the time to share your experience. We're truly sorry to hear that you have had unanswered questions regarding your electrical system. We'd like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Pulte Review
- Jackie P.
- Verified Homebuyer
- July 23, 2025
- Queen Creek, AZ
Having previously owned a Pulte home for 31 years, i was excited to purchase another one. The experience from start to finish has been exceptional. I love the neighborhood, the community is amazing. It looks as nice as i expected it to.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're honored that you chose us again after 31 years and thrilled to hear your experience this time was just as exceptional! It’s wonderful to hear that your experience was exceptional and that you’re loving both your new home and the community. We wish you many happy years ahead in your new neighborhood! Congratulations and enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Team Members
- Cassandra S.
- Verified Homebuyer
- July 23, 2025
- Stuart, FL
I am very pleased with Vincent, Antonio, and Tony. Vincent and Antonio were incredibly helpful throughout the entire purchasing/building process of my new townhome, and Tony has been helpful after closing with questions that have arisen. I would highly recommend meeting with Vincent to purchase your new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Vincent, Antonio, and Tony provided such great support throughout your homebuying journey and beyond! It's wonderful to know your experience was positive from start to finish. We truly appreciate your kind words and your recommendation. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Construction Manager very helpful and provided detail information.
- Anonymous
- Verified Homebuyer
- July 23, 2025
- ALVA, FL
Overall the experience was good. Better communications from signing contract to final closing could be improved. I've learned a lot more of what to expect from owners.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that overall, you had a positive experience! We appreciate your insights on improving communication throughout the process. Enjoy your new home! ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Mohammad
- Mohammad N.
- Verified Homebuyer
- July 23, 2025
- Manteca, CA
I hahve problems from the beginng no body took care of it
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your concerns haven’t been properly addressed. We’d appreciate the opportunity to assist and help make things right, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Don't sign off too soon!
- Dale H.
- Verified Homebuyer
- July 23, 2025
- Mentor, OH
I would tell buyers to hold off on completing evaluations until after living in home for a few weeks. My issues were dismissed or deflected after title transfer.
Pulte Homes responded:
Thank you for taking the time to provide feedback. We’re sorry to hear that your concerns were not fully addressed after closing, and we understand how frustrating that can be. We'd like the opportunity to learn more, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Wonderful New Experience
- Carlo B.
- Verified Homebuyer
- July 23, 2025
- Monroe, NC
Pulte as a team gave me and my son the best experience as first home buyer. Everyone played a key part from introduction to closing on the house. And as well as following up with comfort.
Pulte Homes responded:
Thank you for providing feedback for us. We're thrilled to hear that your first homebuying experience was a positive one! It’s wonderful to know that our team supported you every step of the way, from introduction to closing and beyond. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Betteanna loves her new PULTE Home!!
- Anonymous
- Verified Homebuyer
- July 23, 2025
- Estero, FL
I have built a lot of houses after remodeling homes and flipping houses since 1981. Pulte is the best builder ever, and I’ve had Quaker, Toll Brothers, Ashton Woods, so many …..but Pulte hands-down is the best builder of all. When I moved in my home it felt like it was a gift from God. The craftsmanship was impeccable, and it was as if the construction crew built it as if they were going to live there. Much respect for PULTE !
Pulte Homes responded:
Thank you for taking the time to share your experience with us. Coming from someone with such extensive experience in home building and remodeling, your words truly mean a lot! We're honored to hear that your home felt like a gift and that the craftsmanship exceeded your expectations. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased
- Janine O.
- Verified Homebuyer
- July 23, 2025
- Myrtle Beach, SC
We recently purchased a Pulte home and couldn’t be happier. From the sales team, to the project manager over construction to dealing with Pulte Mortgage (best rates available on select homes) and Pulte homeowners insurance, it all went super smoothly. This is our 5th new home purchase and the Pulte organization was professional,, courteous and prompt on every single detail. Since getting into the home, we found a few minor issues (ie closet shelf came loose). These issues were addressed within 24 hours and promptly taken care of. Pulte outshines its competitors in my experience. We will ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're thrilled to hear that your experience, from sales and construction to mortgage and insurance, was smooth and professional! It means a lot to know that minor issues were handled promptly and that you feel confident in choosing Pulte again. We truly appreciate your trust and loyalty, and we're honored to have been part of your journey. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nice house, Ok Service but once you purchase, you wont hear from anyone again.
- Carmyn R.
- Verified Homebuyer
- July 23, 2025
- Manvel, TX
I still have issues that I've submitted on through the portal that have been un resolved. I have a lose spindle on my stairs, the a/c still runs hot in certain rooms even after having someone come out.
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your issues remain unresolved, especially regarding the loose stair spindle and inconsistent A/C performance. We'd like to make our leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Horrible Construction Manager and sales rep
- Anonymous
- Verified Homebuyer
- July 23, 2025
- Sunbury, OH
Since we are a first time home buyers, we wish we have known or did many things different while dealing with construction manager, he verbally promised to "take care" of the issues I had with the house on the closing day, during next week after the closing but their attitude changed as soon as the house is closed and was very unprofessional later on. had talked to warranty and they said I will have to note the issues down for the one year warranty one time fixes. Should have not closed until everything is fixed, big mistake.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. As first-time homebuyers, you deserved clear communication, professionalism, and follow-through on commitments, especially from your construction manager. It’s understandable how disappointing it is to feel the support changed once the closing was complete. If there's anything we can do to help your experience, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Nice home given the right opportunity.
- Chris L.
- Verified Homebuyer
- July 23, 2025
- North Port, FL
Our sale rep. Zac was a huge help in finding this home. He stayed in contact with me for months until we finally sold our home and were able to make a move. He assisted us throughout the process. The home itself more than meets our needs and takes a while to adjust to. When we discovered some "issues", they were mostly addressed in a reasonable time. Brittany in their customer care department has been outstanding with listening and assisting us with the issues. As a senior couple in our 70's, we do find it to be a somewhat high learning curve to contact multiple Pulte, HOA and other ...
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're glad to hear that Zac was such a helpful and consistent support throughout your homebuying journey, and that Brittany has continued that care through the customer service experience. We understand that navigating multiple portals can be challenging, and we appreciate your patience and willingness to adjust. Your insight is valuable, and we’ll share it with our team to help improve the process for future homeowners. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Build Quality
- Brian W.
- Verified Homebuyer
- July 23, 2025
- Bonita Springs, FL
The quality of fit and finish was below what I was expecting. We have had several items that needed to be corrected since we moved in 3 months ago.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re sorry to hear that the fit and finish of your home did not meet your expectations. We'd like the opportunity to learn more about your unaddressed concerns in your new home, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Ok quality for a production home
- John P.
- Verified Homebuyer
- July 23, 2025
- Algonquin, IL
Sales representative was very good. Design center not the best experience, very expensive for not the best quality. Would definitely recommend getting a pre-drywall inspection and a pre-closing inspection. We closed before our driveway and the yard was in, would not recommend that. Once they have your money, they’re not in a big hurry to get things done.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear you had a positive experience with your sales representative, but we're sorry to learn the design center and post-closing process didn’t meet expectations. Your insights about inspections and timing are valuable, and we appreciate you sharing them. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Buy Buy Buy
- Bryan T.
- Verified Homebuyer
- July 23, 2025
- Charlotte, NC
I had a great experience from the moment I entered the sales associates office to final sale and so on! Selena Matthews and Colin Tucker were fantastic to work with. I suggest purchasing a home from them!
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We're so glad to hear that you had a great experience from the beginning to the end! It's great to know that Selena Matthews and Colin Tucker helped make it such a positive experience. Congratulations on your home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very thorough walk-through
- Christine H.
- Verified Homebuyer
- July 23, 2025
- Westfield, IN
. It was a good experience from beginning to
Pulte Homes responded:
Thank you for providing feedback for us. We're glad to hear that you had a positive experience with us and had a thorough walk-through. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Unhappy
- Anonymous
- Verified Homebuyer
- July 23, 2025
- Riverside, CA
Important information about the things NOT included in these homes was not addressed by seller or realtor, and novice buyer was ill-informed as well, about some issues, such as the fact that there were no gutters installed in these houses, that there would be problems with TV cable in this area and that the landscaping was improperly installed.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re sorry to hear that key details were not clearly communicated during the buying process. Your feedback will be shared with our team to help improve communication and set clearer expectations for future homeowners. ^KH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Connor and David - Great folks
- Georgeson T.
- Verified Homebuyer
- July 23, 2025
- Georgetown, TX
Conner - Sales agent David - Building manager Couldn't have asked for anyone better to help me buy and get into my first home. They were helpful, answered all of our questions, supported us post sales. Thank you guys, great work.
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that Conner and David made your first homebuying experience such a positive one! It’s wonderful to know they were helpful, responsive, and supportive every step of the way. We appreciate your kind words! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Water, water everywhere.
- David A.
- Verified Homebuyer
- July 23, 2025
- Leesburg, VA
We have water leaking from our bathroom into our main floor, we have a sink hole in our front yard due to a suspected sewage leak, we have water coming through or basement ceiling from the HVAC system, we have water damage in our family room from a roof leak and this is just the water problems. We have electrical problems, smarthome system that was wired incorrectly, and subfloor8ng issues.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the concerns you've been experiencing in your new home. Multiple water leaks, electrical problems, and subflooring and smart home system defects are completely unacceptable in a new home. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
NO
- Ivette B.
- Verified Homebuyer
- July 22, 2025
- Lake Elsinore, CA
Pulte send the wrong documents to Freedom Insurance and they are charging us so much. They are still charging us for the Cancelation of the old Insurance (Putle Insurance) and they won't update. We are getting a lawyer and we are going to include Pulte for not sending the correct informaiton.
Pulte Homes responded:
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the insurance issue and the stress it’s caused. We'd like the opportunity to learn more about this situation, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Exceptional Experience with Pulte Homes - Spring Lake Community
- Purav P.
- Verified Homebuyer
- July 22, 2025
- Glen Mills, PA
My wife and I recently purchased a townhouse in Pulte's Spring Lake community in Glen Mills, PA, and we couldn't be happier with our experience. From day one, both our sales representative and construction manager were outstanding - providing weekly updates, keeping us informed at every step, and delivering our home exactly on schedule. The quality of craftsmanship is impressive, with attention to detail that shows Pulte's commitment to excellence. What truly sets them apart is their customer service approach. They've been incredibly responsive to minor items like wall touch-ups and ...
Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that your experience was smooth, professional, and exceeded your expectations! It’s especially rewarding to know our sales and construction teams kept you informed and delivered on time, and that our continued support has made you feel confident in your decision. Congratulations and enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
HORRIBLE QUALITY AND DENIES WARRANTY CLAIMS
- Fen L.
- Verified Homebuyer
- July 22, 2025
- Rockville, MD
I purchased a brand new home from Pulte in April 2025. Just two months later, the inner pane of our double-glazed sliding glass door spontaneously shattered—with absolutely no sign of impact, misuse, or damage to the exterior pane. This is a textbook example of a stress fracture or material defect, which is supposed to be covered under Pulte’s 1-year limited warranty (per their own performance standards under section 10.5 for cracked windows and stress cracks). A properly manufactured and well installed door SHOULD NOT spontaneously crack within 2 months. It’s the right door that is fixed ...
Pulte Homes responded:
Thank you for sharing your experience. We’re truly sorry for the frustration and lack of resolution you've encountered. A spontaneous crack in a fixed, double-glazed door so soon after move-in is understandably concerning and should be thoroughly evaluated. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte @ Verdana Village
- Laurie G.
- Verified Homebuyer
- July 22, 2025
- Estero, FL
Excellent experience with my home purchase with Pulte Homes at Verdana Village. The on-site sales and construction team and customer care representatives are top notch. Truly an easy process
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear you had an excellent home buying experience! It’s great to know our sales, construction, and customer care teams made the process smooth and enjoyable. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
My Pulte Experience
- D’Christopher N.
- Verified Homebuyer
- July 22, 2025
- Manteca, CA
My first interaction with Pulte Homes was with the sales rep Amir. Amir was great to work with! A true professional & always quick to respond via email or answer my phone calls. I never felt pressured nor was he pushy during any of our conversations. He explained every part of the home buying process. My construction manager Tremel and his assistant Denhem were equally fantastic! Both were patient & very thorough during our walkthroughs to educate me on the construction process. The quality of my home is a direct reflection of their workmanship & attention to detail. Even after Closing, ...
Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Amir, Tremel, and Denhem provided such a professional, informative, and supportive experience throughout your homebuying journey! It’s wonderful to know you felt well-guided every step of the way and that the quality of your home reflects their dedication and attention to detail! Congratulations on your new home and enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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