Pulte Homes Reviews

Buying a new home is one of the biggest decisions of our lives, and choosing Pulte Homes was one of the best decisions we made throughout the process. From the very beginning, the entire team was professional, knowledgeable, and genuinely supportive. The design and quality of the home exceeded our expectations. We were impressed by the wide range of customization options, and the design studio helped us create a home that truly reflects our style and needs. Every detail, from the layout to the finishes, felt thoughtfully planned and beautifully executed. The construction process was transparent, and our field manager kept us updated every step of the way. We appreciated the regular walkthroughs and the prompt attention to any questions or concerns. It gave us peace of mind knowing we were in good hands. Pulte’s customer care didn’t end at closing. The post-move-in support has been outstanding, with quick responses and helpful follow-ups to ensure everything continues to go smoothly. We’re thrilled with our new home and grateful to Pulte for making the entire journey a positive and exciting experience. If you're looking for quality craftsmanship, excellent service, and a smooth home-buying experience, we highly recommend Pulte Homes ... More

Hi, unfortunately, I’m unable to provide any positive feedback at this time. Our entire community is struggling to get answers regarding improperly installed solar systems—despite having paid substantial sums in full. These installations, mandated by Pulte, were tied to a company that has since filed for bankruptcy, leaving us with unresolved issues and no accountability. What’s equally troubling is Pulte’s lack of cooperation. Beyond the solar debacle, we’re facing significant dissatisfaction with the overall construction quality of our newly built escrow homes. If inspections and quality checks had been carried out thoroughly, we wouldn’t be raising this many service tickets for brand-new properties. Even more concerning, some issues can’t be logged as service requests, despite their potential to cause future damage. For example, we've noticed excessive nails dumped all over on rain guards—posing a clear risk of blockage and water overflow. These oversights reflect a careless disregard for critical construction standards and homeowner safety. ... More

Don’t buy. The construction and sales team are not sharing correct information and the warranty says 11 months but they deny to fix it.

Typical issues have risen since purchasing but the final walkthrough was horrible. Pulte Construction Manager was at first very responsive to things, generally; but, 3 months after purchase, Crickets/non responsive. Still finding defects! Kitchen cabinets are cheap builder grade (wish I inspected these before buying! Whomever designed this kitchen should stop drinking on the job or get more rest; home builder Pulte should be ashamed of this build! Cabinet's are some thin cheap S! L shaped with corner cabinets are hitting each other when fully opened. What an clarified poor, totally stupid desgn! Never buy Pulte again; Already planning to sell this box in one year! ... More

My wife & I had a great experience with Gretchen & Tim. They were both so helpful, informative, patient & sincere throughout the entire process.

Pulte makes new home construction affordable for middle class families who might otherwise not be able to, and I particularly appreciated that. That affordability means you'll sacrifice customization, but as long as you understand that trade off, you probably won't be disappointed. There were a lot of small things that could have been done or approached a lot better, but overall I wouldn't say not to go with Pulte, especially if you need a larger home. For the price, it's worth the small annoyances.

Amazing sales and closing process... No hidden fees, issues and the sales quote including closing costs was within 100.00 of final close numbers.. we researched Pulte for almost 2 years before buying and we are glad we went with Pulte. Our home is wonderful and the sales, title and warranty teams are phenomenal.

We only met the builder twice for the walk-thrus. Everything was explained well.

We had great Pulte construction managers

Bryson was exceptional. He cares about his work, his homeowners and has been the best part of buying our home!!! We will increase the star rating for response to issues when the warranty issues are finally addressed.

AC units for the home are entirely too small. My house won’t cool past 78 on a 100 degree day. People who work for pulte say the units only rated to cool 18-20 degrees below outside temp. Let me know how comfortable you would be in a 80 degree home in Texas. The contract company they use for HVAC is just spinning their wheels patching and plugging the system without recognizing and replacing/remodeling the entire system. Please tell me how a 2.5 ton unit is expected to cool a 2500 sq ft house. A multi million dollar builder cannot even provide the homes they build with adequate HVAC systems so they can penny pinch those profit margins and that bottom line just a little bit more. Pulte isn’t even involved in the process anymore for our HVAC requests because they’re so slow in getting someone out to our house to fix the issues, we’ve just bypassed them entirely. We have to have 3 window units inside of our $425,000 house because pulte cannot install adequate AC units to cool a house. Just imagine if you had two little infants who need cool areas to sleep, and the Pulte rep tells you your house won’t cool past 75 in the summer. Please tell me how that’s okay and/or acceptable. We’ve had issues with drawers being broke, doors not installed correctly, and our master bathtub being cracked. The service team and warranty department are not responsive to emails, and when they are it’s a minimum one week wait time to fix whatever issues you have. Overall our experience has been bad. We have to live in a cave with all of our blinds closed and black out curtains over them because the minute we open the big, beautiful windows to allow natural light in the house, it’s 80 degrees in the house. Not the quality of house I signed for. Very disappointed and if anybody can see this review or not I don’t care, but I will never buy another Pulte home again. ... More

The Sales and construction teams who gave us our new home were the best yet (this is our fifth Pulte home)!

Somewhat similar to every other builder.

Housing prices are all absurd these days so the value isn't really there, but the process itself was smooth and easy, with tons of help from various people in a timely manner. It was the easiest house purchase by far. The appliances and quality are great too.

Never buy a home with this company PULTE They stole my money $60.000 bor a unfinished basement I paid for the highest pad that goes under the carpet came to find out it was the lowest pad And they had to change it Since I moved in the brand new house it has been a nightmare Problem after problems

I lived out-of-state and doing face-to-face weekly meetings on my cell phone with Charles the builder and Morgan really helped me to understand the process of my new home. There were a few bleak and stressful moments I experienced due to this being my first time getting a new home built from the ground. The Pulte sales & builder team was always there to encourage me and lift me up so I could move forward. I LOVE my new home and appreciate the craftsman ship and hard work that was done by the builder and his team!!

Excellent home buying experience with Pulte this spring.

I regret purchasing a home from Pulte. From day one, the experience has been overwhelmingly disappointing. Despite the builder's one-year warranty, I did not anticipate encountering so many major issues — it has been truly mind-boggling. We're not talking about minor cosmetic concerns, but serious construction and functionality problems that should never occur in a new home. The response time from Pulte is slow, and when service is finally scheduled, problems are rarely resolved in a single visit. Multiple trips are often required for the same issue, wasting time and causing ongoing disruption. Even when I provide detailed explanations, I feel dismissed or not taken seriously — which only adds to the frustration. For the price of this home, the quality and service are absolutely not worth it. I expected better from a national builder, but what I’ve received is a house plagued with issues and a support system that seems more focused on checking boxes than actually resolving them. I would not recommend Pulte to anyone looking for a reliable or stress-free homebuilding experience. ... More

Pulte builds a nice home unfortunately some of their finish work leaves alot to be desired.

Build structure is good : Satisfied. Interior installation : Pay attention to workmanship Paint quality : is VERY BAD.

thank you very much pulte homes

If you are buying a house from Pulte finance it thru another mortgage company. We have always gone with rocket mortgage but decided to give them a try worst decision I ever made. They never communicated with each other and they had 5 months to get their crap together on the day of the signing of the house. They told us they had an issue with our paper work and we were told that it was a possibility that we were not going to get the house. After a month of dealing with them and resubmitting the paperwork again we finally got our house. Then while we are living in the house. We encountered some issues our garage floor had multiple long cracks. We submitted our concern online. The guy that shows up tells me settling cracks and he told us that’s natural and they will not fix that because it wasn’t a specific width and I was told to read the manual. Then the sprinkler system that they installed has a leak and I was told that they didn’t cover that and we had to fix that. ... More

The construction of the house was clearly not at a value of 800,000 which is what I paid for the house. When I moved in a shower didn't drain because cement was poured down the drain and had to be removed by a plumber. In addition there was rust in the bathtub. Some of the wood was chipped inside the house. Overall however we're happy with the houses design and functionality. Pulte has been very responsive to concerns about the house and has fixedmost of the problems that I've asked them to. Overall the experience has been good but probably not worth $800,000.

Time frame quoted was accurate. Response to issues is good.

My experience was one of professionalism and consideration of time and resources. Very good company to work with. Excellent staff and construction workers very good, clean and professional.