Pulte Homes Reviews

Extremely poor communication with regards to the "REAL" time frame for completion of the home build. They'll tell you what you want to hear at the time, but that's usually all it was. Telling you what you want to hear. Another very aggravating part of the home building experience was really not knowing precisely what you're building. They give you almost NO information about the exterior look of your home. What I'm referring to is the placement of windows wells, the number of window wells, and the actual look & grading of your lot. We have one window well that is placed on the side of the back wall that is almost 5 feet below the patio level. Rain washes dirt & mulch down into the well. We also had to place a window well cover on this well & there is literally 3 feet of window still exposed & open!!!!!! Never did seem like a normal placement but we were told that it wouldn't have passed the Lemont inspection if it weren't up to code. Finally, after an almost 14 month ordeal, we were just relieved to finally be moving into our new home. We probably should have questioned items like the window well & also a few other issues but I think we were just so worn down by the whole experience that we just wanted to be finished!!!! ... More

Weekly updates during build were excellent and included pictures. Found many issues after move in but are being addressed as needed.

I had concerns about changes to house design exterior after contract signed that I was not informed of. Also not sure of selection of HOA is a Pulte matter or not, but I have many concerns about the CC&Rs that do not seem flexible and should have been more fully explained at time of disclosure of those documents. As an example; I really liked the landscaping of the Parklane model and wanted that design which apparently is not within design approval set forth in the HOA documents. Perhaps some disclaimers should be disclosed to potential buyers before contract signed. It seemed like I got reassigned to several different contact people throughout the process of building which made it confusing. ... More

My story is too long to tell about the finance division, but I felt like I was watching a version of The Kindergarten Keystone Cops! Sooo inexperienced and deceptive. I reported them to several government agencies for their shady business actions. Sales agent Cynthia was great, but “left out” important information about the homes structure elements and use of the amenities. The Construction manager Ryan was awesome. He pulled everything together for us so we went through with the purchase. I have yet to find a problem other than a few dead azaleas.

Mick was responsive to all our needs. He planned regular visits for us to see the construction. He listened and made changes we asked for. He has come by several times to help with irrigation and answer questions. Top notch person. So personable.

Home completion timelines (took 12 months from contract signing to close) can be decreased and more time/meetings/process needed for design studio options. Overall, I had good experience working with the Sales, Home Construction and design studio designer. Average experience with Pulte Mortgage team.

We have been in our home for 30 days now and love our decision. We had a wonderful and seamless experience through the building process and appreciate the level of attention we received from start to finish. I would absolutely work with Pulte again.

Sales representative Cheryl was very informative, told us of options and responded to all of our questions and concerns. Our Closing was seamless and only took 40 minutes. The project manager, did our Walkthrough and addressed 2 minor concerns we had. Overall, so happy with the Pulltie systems and processes. Js

Less than 24 hour notice closing was canceled because of sod issue Have yet to be reimbursed for costs associated with cancellation

The workmanship in some areas was not very good . I had a door that was dented at the top. In one bath there was some grout missing on the floor. Can see drywall tape Through the paint. Paint not cleaned up on the floor. Woodfloor has some chips in it and was never cleaned up thoroughly With contractors scuff marks I find very difficult still to remove. Crack in a bathroom cabinet. The kitchen sink has residue.I cannot get off. Customer service has been responsive. And will address issues hopefully. Other than That the condo is beautiful. Also I really love How they keep up clean streets due to construction debris. Shows me they really take care of stuff and take pride In the Maintenance Of the grounds. Sales people are great and willing to help. ... More

We were in love with the model and bought the floor plan. We still think the floor plan is great. The issue we experienced is that our move in was delayed because the basement flooded right before we were supposed to close. Then it was repaired and flooded again within a month of moving in. When the house flooded the first time, it appears that all Pulte did was repair the interior damage but not actually repair the issues that led to the flood. When it flooded the second time, we heard from both the customer care agent and the site manager that the flooding was an act of god and that there wasn’t anything wrong with the lot grading. Then it failed the city’s inspection three times! Repeated flooding in a short amount of time is not an act of god, it’s either poor construction or a lot that isn’t graded properly. While we are happy that Pulte finally took care of it, it was very frustrating that we had to call the customer agent daily for updates and we finally had to bring in the construction manager’s boss to get the lot issue taken care of. After talking to our neighbors who have had issues with getting repairs done, it feels like Pulte sells you on a warranty that they are then not too quick to adhere to. The other reason for our lower ratings are that some of the materials and workmanship are not the best quality. The paint they use is awful, flat, cheap paint that smudges when anything touches it. We keep seeing drywall imperfections that we didn’t notice before we moved in. And we have a ton of windows with scratches on the glass that we are still waiting to be repaired. We still love the layout and the way this home fits our family’s needs, but we would not build with Pulte again. ... More

The process was very stressful from having to deal with Pulte Mortgage to the details of construction. I feel exhausted having to explain the stress we went through. It was not a good experience until the last day when we finally closed on the house 11.5 months after going under contract. Just to give you an idea of the chaos we experienced, our house wasn't even cleaned (literally, it's still looked like a construction site with dust everywhere and plastic still on the carpets) and most things that we identified (major things like missing hardware, paint, front door getting stuck, many cabinet issues, exterior issues) were not finished 24 hours before our closing appointment. We showed up for the "celebration" to a fill-in construction manager saying our manager, Patrick, had called in for a "family emergency" and many things had not been done. There was also a crew of like 10 Mexican women that arrived soon after us that started frantically cleaning. I was so upset and deeply disappointed that things went this way until the very end. They didn't know what to do because there was no way these things were getting done before our closing at 8 am the next day. The title company already had our received wire of over $350k. I refused to push it out and they called Chris, the district construction manager to come to the house to see what had transpired. I let him know of our ongoing frustrations and poor communication and follow through by our current construction manager and the frustration of having 4 different construction managers over the build process where communications fell through and important items not getting done right or there being delays. Chris agreed to complete as much as possible that one afternoon and then roll everything else over to warranty to fix. We now have a bunch of trades coming in to fix things that were identified to be fixed on the first walkthrough. In addition, the day we closed, the office didn't have our keys to release and acted confused about us picking up the keys that day. Apparently our construction manager, Patrick, had them and they had to rekey the whole house for us at the last minute after we had already closed. This process was a pile of poor communication the whole way. I never want to go through something like this again. The house is lovely and feels like a quality build. I absolutely love the home and the functionality of the floor plan. I recognize the attention to detail and livability that Pulte keeps in mind when developing these floor plans. I truly feel like I'm in luxury all day. It's an amazing product but the process of going through getting to this point was just way too stressful. ... More

The one complaint I have is the tile floors were NOT sealed. We didnt realize that until after we moved in. The build was good and the project manager is great to work with when needed. I am having a tough time with the floors so we decided to seal the floors ourselves, is what moving in all over again having to move all the furniture out and then back in once the sealer dried.

Finished product is liveable, but not what we expected for the price. Selections were VERY limited. Communication with the construction crew was limited and at times nonresponsive. Post-closing communication has been much better - seems like the builder is very anxious to deliver what was promised.

Entrance gate is repeatedly out of order, fence panels taken out by hurricane Debby still not replaced after 5 weeks, Ring doorbell does not work, roof tiles broken since 3 months before closing still not fixed. Many, many emails, texts and calls made but no response

We had the most wonderful experience with Javier! He answered all of questions and always went above and beyond. On the warranty side we have dealt with John who has always been wonderful to work with.

As far as quality and workmanship is fair, they take short cuts and the people they use hardly speak English and you are paying top dollar. This is my second Pulte home and this will be my last.As far as sales and the project managers we’re awesome, give them a raise.

We were very pleased with the communication during the home building process! Moving from PA to SC was daunting enough, and the Pulte team helped to ease our worries! From video walk through to texts, calls and emails….we felt very taken care of and apart of the whole process!! We love our new home!

The salesperson I worked with was dishonest on multiple occasions. While Pulte has a decent reputation, this individual lies and manipulates situations with no accountability. Then when concerns are escalated, you’re sent to a general sales manager who pretends to listen to your concerns, only to be dismissed, disrespected, and told “you can always find somewhere else to live.” As soon as I moved in and began talking to others in the community, they shared similar stories about how this same salesperson misled them on several occasions. If Pulte wants to maintain a solid reputation in the industry, they must take a stand against such behavior. My recommendation (especially for women) is to always have someone present during any conversation with the sales team and send an email recapping EVERY discussion and request a formal response acknowledging what is discussed and proposed. It is disheartening to have such unprofessional encounters with an all male Pulte team, that is so dismissive of customers of other genders and races. ... More

Quality of work is not good.

This is second house purchase from Pulte. Love the construction , trust and response for any questions. All process went well smoothly.

No quality , identifienv so many issues here and there.. sales and construction team behaving very rood.

Having the opportunuty to purchase a home can truely be exciting and sometimes daunting, Pulte has managed to make this an easier and more pleasant experience.

I relocated to Florida from New York. The Pulte Home is the Ideal Home for living in with Love and Peace of our family to reside in. We will introduce our friends and relatives with Pulte Home when they want to relocate to Weslyn Park. Michael

Everything went smoothly with my new homebuying experience with Pulte from sales, options selection, good quality construction, and good communication with construction manager.