Pulte Homes Reviews

Embraces concept of continuous improvement

Overall good experience. Good: My salesman Brad (while still my salesman) and the field manager Steve. Steve was always accommodating and a source of knowledge. Not so Good: Purchased during pandemic and could not go to design center personally to see samples. Had to seek that out on my own to the best of my abilities. That part of the buying process, in my opinion was unfair. I was sold a home with a mask on but couldn’t get the same when time to design my first home?

Great attitude from sales people and construction managers. Very friendly and attentive as well.

Excellent service from the sales (Henry), closing (Amber) and service (Kirk). Overall, a very nicely planned community.

Most of our experience was great. Our site supervisor was very attentive handled most of our concerns quickly. We love our home.

Lacking a bit in the customer service area. Mainly after completion of the home...

Pleased with home and follow up from Pulte staff

Clean and quiet it was worth the wait during the covid

The reason I did not give 5 stars is because the paint and drywall issues inside the home are overwhelming.

They get the work completed very fast!

The overall workmanship of the paint, floorboards, and Sheetrock taping seemed to be ok. There are some areas where the work looks amateur-ish. Some floor moldings didn’t get covered thoroughly with paint, and when carpet was installed there are cuts in floor moldings made by the knife used to install carpet. There are areas in Sheetrock were you can see the seams. 2 weeks After we closed my stove shorted out, and there was a crack in one of the tubs upstairs. Both issues were resolved quickly.

Dave Rose was extremely responsive, informative, professional and made sure all our needs were met. I’d recommend a bit more training on floor plans layouts , options and upgrades with the sales team. They didn’t appear to fully know the inventory and options. Overall very happy with the home and effort in closing Complete and on time. Thank you

Had a amazing team to work with... from sales to construction managers to mortgage processors. My answers and concerns were addressed in a timely manner.

Overall we had a decent home buying experience with the sales side. We had an AMAZING experience with the builder, Wally. He went above and beyond responding to (and fixing when necessary) any questions or issues we had. Wally really made the whole experience for us and we are really grateful he was there to help every step of the way. He even sought us out AFTER we were moved in to give us additional information and fix a small problem we had mentioned off hand on the final check of the house.

I would want them to know the house is more than worth the price and your field manager is one of the most important person during the building process. William really left a lasting impression on my wife and I.

Gina was great with sales and communication. Anthony and Nick have been helpful and responsive during and after building. Celeste made making design choices easy in the design center. While most of the work was high quality, the quality and neatness of a couple of the sub-contractors was not up to Pulte and our standards.

Great price and good value

The staff was great and answered all questions in a prompt manner. In terms of construction, a few small issues. First, the laundry room door can’t be open (it swings in) while accessing the washer. Second, the washer and dryer doors open giants each each. So you have to pull the clothes out of the washer and go up and over the contacting doors. The doors should be on opposing sides so you can transfer directly. This is especially true if we pre-ordered the washer and dryer from Pulte. The water and electrical hookups are known, so the models can be selected based on that. Third, the bathroom accessories are installed well but do not seem very sturdy. Plus, the markup on them is absolutely insane. From what I’ve seen them sold for online, I would say 50-100x. Fourth, noticing paint where it shouldn’t be. Fifth, a few other installation matters/decisions associated with personalized selections left me a bit baffled and made those selections difficult to use. And yes, maybe I should have noticed during the walkthrough. But it’s tough to see stuff initially. And more difficult to see through sheetrock until you start to mount/install certain things. ... More

Working with Mike on the build and Jason for our punch list has been a pleasure.

Great home for us. Our first new build. Very happy with the construction.

It was a good overall experience but they can improve in showcasing the interior selections on a computer. Sometimes looking at the small piece say a kitchen backsplash you don't get an idea how it will look. They could utilize virtual reality to show the selections made.

Generally high quality construction. Always a few challenges with any large project, but they are very responsive to the issues.

As a first time home buyer, I received a great experience with Pulte. The environment, people and minimized stress in my experience has made our home worthwhile.

Overall we had good experience. What we did not enjoy was the options we got to select in design center. Pulte definitely add more options as it gives way less to choose as compared to any other builder of this scale.

Purchased unit with the plans shown for the development. Those plans are now changing half way through the development process on the additional buildings. Bathrooms did not come with storage. Medicien cabinet or drawers really should be standard.