Pulte Homes Reviews

Pulte builds a quality home we just have some minor issues but there warranty team is taking care of everything else smoothly.

Customer service was outstanding from the time we looked at homes until we signed with Pulte and paid our money. We didn't get our keys the day we signed. Move-in day keys still weren't ready and it seemed all customer service ended. When we finally got the keys, so did all the guidance on how to get registered as a resident with the HOA. Two months later we are still discovering areas we were supposed to have been given information from the business center at move-in (i.e., back gate). The person who provided outstanding customer service at move-in was the builder whose "office" is still on our street due to properties still being built. The survey's seem premature. I recommend asking me about quality in a year or two That's the true test of a well-built home. ... More

Generally pleased. There were a few issues that should have been resolved prior to closing.one such item was outside landscaping.

We had the best sales person and field managers. Keeping in constant communication throughout the building process is crucial. We checked our house several times a week. All issues and concerns were addressed quickly and professionally. Although there were a few things we would have liked to change overall we are very happy with our new home.

Buying the home was relatively simple, follow up after the sale was not which I’ll attribute to one individual as after they were out of the picture and correct person involved, things began moving in the right direction. We’ll see how the repairs go.....

I would love to give PULTE 5stars but, we had a few situations that occurred, but later much later corrected. I would not advocate building a home remotely.

Overall very happy however have had some issues with things falling apart which have been fixed but it has been sort of a hassle. Overall, very pleased so far.

We love our new home

It was a great experience buying our house with Pulte. We had some issues, but talking with some friends that bought houses with other builders We notice that we had fewer problems and less important problems. We recommend Pulte as a builder.

All involved consistently responded in a timely and competent manner

Not happy with the quality of the plants Pulte planted in our yard.One section no plants,Some of the plants died within the first month in our home!

Have found lots of paint spots on tile floors and carpet. Painters need to work cleaner especially in a finished house. Also we were told professional cleaners would get house spotless. They need to look for this type of stuff new home owners shouldn't have to do this.

Just a few comments.....first, this will be the 4th survey or comment I have forwarded and I have yet the hear from anyone regarding my comments !! Perhaps that is SOP...not sure. During the walk-thru I asked if I needed to check the appliances... the answer was no they were checked. Well the first time I ran the dishwasher, which frankly was only last week, I learned the water shut off was in the "off" position. Apparently it was not checked. Someone was to come out today 6/24; however no one did or called to say why. The hood over the range needs some work, and have been asked to get the model number. There is no model number on it and in fact doesn't even state it is a whirlpool unit. They were supposed to come today, but did not since they didn't have the model ... 2 screws are missing, the hood is sagging and piece is loose. Why a model number is needed to make such a repair is beyond me !! The kitchen sink has stains which cannot be removed, one has been ordered and I am awaiting a replacement date. .... Also I just read the note below...interesting comments must "meet your guidelines" .... ... More

I am excited for my new home and in a beautiful community. Outside of one neighbor, I have no major complaints.

we had built a new house with Pulte and we really love. Our field manager was a great guys. we had no problem with him. He make him available every time we need anything or a questions.

Customer service is excellent. However, some problems with the home: They skimped on the interior paint, it is just an obligatory color coat and is easily removed by any contact. For a well-into six-figures home, I expected better. There are also some other problems that should not be occurring in a house with the advertising claims that are made. I would expect this from a lesser builder, not Pulte.

In general we've had a very good experience with Pulte, quality homes. Some details that need to be repair though.

Conscientious and concrete throughout. Good experience

pulte made it an easy process and was there to help and answer questions throughout the process

project mgr was very responsive and assisted after the purchase to help resolve issues.

Buying and moving-in experience was fine, however quality of work sometimes is questionable as many small issues and nuances were found upon moving in. It didn't look like contractors and the builder cared much about it as long as the house was accepted by new owners. Noise isolation between units is poor, can easily hear your neighbors talking. My main problem is that inside all mobiles phones loose signal. Tested with all major mobiles carriers - signal outside 4-5 bar stable, but once you get inside, the signal drops to zero. Something is interfering with the signal inside the house, but what? I would really like Pulte to look into it as this is a major problem. ... More

Good just need a little more communication

I brought up a concern that my inspector had to the PM and he said it was not a concern. Well it turned into a leak and mold issue. Had he been present during the actual inspection I think my inspector and him would have resolved this issue. Or in the very least when I met with him a few days later not been so dismissive of everything the inspector mentioned to me. The crazy thing is when the HVAC guys showed to fix the leak, they said they informed Pulte of the same issue that my inspector mentioned, a few months back when they were on sight before I closed on the home. The team that I dealt with once the mold was present from Pulte were different people and I felt taken care of. However, having a kid with severe allergies I can't help but think that my home still has mold in it when it ALLLLL could have been prevented. ... More

Every Pulte employee involved with building our home was very reliable

I think each building would have been better with a bit of more square footage. Especially with the roads in between the blocks