Pulte Homes Reviews

I moved into my home in July 2023. I love the house. Only issue is that alot of things were not completed prior to closing that was written in the inspection notes. Having these issues fixed after closing as been a nightmare.

The house is nice but in certain finishes you can tell they went cheap.

We rated this based on our experience with all aspects of Pulte and their subcontractors. If this survey pertains specifically to our construction manager, Joey, then the rating is high. If this survey pertains to vendor like SST, then the rating is 1-2.

We wanted a fast track closing - Pulte Homes delivered that - the home we purchased was already built - there were no items to choose from or discuss with the sales agent or builder - we think that because we were not involved from the beginning, some of the items we have discovered leading up to and immediately POST closing are items that would have been addressed early on in the process - now we are just handling through the warranty/customer care process instead of the build process - some of the items are frustrating (like loose outlets/missing screws/stuck doors) - others are simply an annoyance (inability to register HVAC unit) - overall, the people with all the different divisions of Pulte have been willing to assist and make things work - "do the right thing" is a core value and our experience is that they do live out that value ... More

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

The overall experience is good.

The support from the sale agent through the closing process was very good. The overall quality of the home is good but some items and workmanship are average at best.

U guys are taking too long to respond to outstanding issues. Issues needs to be fixed in a given time frame. Grateful if this matter can be looked into urgently. Some issues were taken care off but the main ones remain

The initial purchase and the home quality was great. We did and still do have some exterior items that are taking far to long to resolve.

The house is nice however we encountered a lot of problems throughout the process. The completion of the house took a lot longer than we expected and when we did the pre drywall walkthrough we were told that the house will be ready in 3 to 4 months after that. It took a little over 5 months! First we had problems with the sewage pipe that was installed too close to the sidewalk. They had to remove part of the sidewalk and the driveway to fix it . The driveway is still not leveled with the sidewalk after reinstalling it. Inside we still have tiles at the first floor that are not properly installed and nails sticking out of the carpet upstairs. The shower tiles in the main bathroom needs some caulking. The back door doesn’t close properly. After the issue with the sewer we didn’t pass the landscaping inspection because the plants were not the right size. That delayed the closing process. After we moved in we didn’t have internet for 3 weeks. AT&T didn’t install the cables properly so after numerous calls to them , to the Association mama , to Pulte …….. Dina they sent someone and fixed it. It took more than 3 weeks and it was a huge problem as we needed internet for business for school and for every day needs. So pretty much was a hurdle after another. The mortgage team was fantastic and very helpful and the closing process was quick and easy and great but the actual building and getting the house ready was very stressful. We waited so long and we were assured that the wait is for our benefit because we will get a house completed at the standards you pride yourself to provide . At this point we are a little disappointed. ... More

Overall, this was a good experience. This is our 2nd time building, but first time in Florida. Our project manager, Austin, was great. He was always responsive when we brought a concern to his attention. He consistently kept us in the loop as to what was taking place and the next steps. The process did take a bit longer than expected due to delays, but the house turned out great with all that we asked for. Side note: Ask for shutters in the backyard, they do not come with the home.

I enjoy my new home

For the most part, everything went well. The back and forth with finishing dates was stressful. And then when we finally closed there are many things in our home that were done sloppy and need to be fixed.

Overall good experience. Somewhat difficult to make changes during purchase.

Home buying experience is good but Service response for issues is not as it supposed to be. Since we moved in none of the pending issues are resolved even after 2 months of closing. Didn’t feel like it’s not the correct value for our money. Construction quality can be better as well.

Pulte delivered house after 18 months after the date I signed. Still lot of issues in the home. Field manager did very good job to address issues but if he schedule repairs still nobody use to show up to do the work. It is kind of frustrating.

Overall we had a good experience with Pulte Homes. The sales process was average but the build process was great. Our Construction Manager Phil did a great job providing us updates weekly and answered all of our questions quickly. That said, the responsiveness after we closed and moved in to issues we didn't during final walkthrough has been slow and at times, frustrating. Overall it was a good experience and I would recommend this team from Everton Creekside in Peachtree City to friends and family.

The overall experience was ok, just we had some issues with the trees and garden and It is taking so long to repair. Other than that the house is great. I love it.

Overall we are mostly satisfied with the house. However, we felt like it was rushed as we approached escrow time. The process does take a long time but laying sod the day our escrow closed wasn't appealing. The wood for the backyard fence needed replacing in some parts. QAQC missed some rotting planks, but the warranty team was quick to repair that. Why couldn't the wood be treated/waterproofed as we have a part of the fence that is bending and nails that no longer play a part- especially if you're dropping over $540K. There are lumps under the carpet and some might even be a screw or nail. There are some nails that are sticking up from the carpet under the stairs that have needed to be hammered down as well. Take your time and do it correctly. ... More

Overall good relatively smooth closing experience, except for interaction and unjustified charge imposed by Pulte sales manager Jeff B and covered up by his immediate superiors. If not for this, experience would have been terrific. Otherwise Pulte homes are well built and various Pulte team members supported our closing in near record time.

During the construction process the response was impecable, the construction manager answered very fast, and was always available. Now we have the house with AC problems in the two bedrooms of the first level, the response was 5 days later and arrived to the house without notice, and we were not on site, so we lose the opportunity to get it fixed, and still is not repaired. Also the sprinkler system is not working in automatic, even configured, so I have to use it manually by opening the exterior valve. The backyard grass was replaced twice, and the sprinklers are buried, not working properly. ... More

The sales person and project manager were both professional and responsive to my concerns with fair resolutions

large disconnect between builder and HOA. Still no-one can tell me who is responsible for providing the HOA with a listing of new residents so we can make sure we receive latest info, i.e. gate closures, operation of access cards, guests requirements when gates are closed, names of residents in the access directory, etc. Initially Jonah was spot on with responsiveness to our questions and problem solving. currently he has been non-responsive.

I want to ensure I rate this correctly. It may be due to the Construction Manager specifically at our location, the experience was not at all pleasant. First of all the sales agent was very pleasant till we signed and offered the initial.offer but then at later dates was not helpful at all. The construction manager was over committing and not delivering. The higher ups in Pulte were really good, very responsive, communicative, jumped right into our problem and resolved it. The closing title people were great. Like I said, it may be specific to our location..

Buying experience was ok good communication initially. Once the build process started only two opportunities to see the build process pre drywall and final walkthrough. On final walkthrough about a dozen minor issues. Home inspector said the AC wasn’t working, sump pump was the cheapest quality you can purchase. Most issues were fixed prior to closing found on the final walkthrough. Closing process with Pulte was horrible they delayed closing by 5 days everything is on their timeline.