Pulte Homes Reviews

The sales agent Rachel was great in every area answered questions/concerns pre and post closing. Allen our building manager was great to work with as well, we trusted our home in his hands.

All around it was a good experience. The house is nice and it went pretty smooth. We had to prompt people a few times but things got done. If we had 2 criticisms it would be these: 1. Pulte has no flexibility to make simple changes. We wanted a water softener loop and a sink in the laundry room. These are not custom requests, they are options that Pulte offers. Even though no ground had been broken, it was deemed "too late" to select these options. 2. The bathtubs are used as garbage dumps during construction with no protection. Two of our tubs were damaged and one had foam insulation residue that we couldn't get out. These things were remedied but should not be necessary if care was taken during construction. Overall we really like the house and we would recommend Pulte. ... More

It was an easy process.

Good Design Good Price Good Build

Pulte Mortgage wonderful to work with. Sales office, nice agents over there, but workmanship, I am not happy. Even if buying new construction, my advice is always pay for a third party inspection.

Good customer service. But I found a lot of things off after moving in such as screws outside the home everywhere, chipped doors, window screens loose, tilted outlets in the wall.

It is important to us to note that our Construction Manager was very attentive throughout this process and corrected a lot of things along the way for us. The problem lies in the workmanship of the contractors brought out to actually build the home. So many things missed or poorly put together that led to numerous revisits and revisions. Important to hire an inspector to ensure that every detail of the home that may not be obvious to the homeowner is looked over and corrected. It's disappointing that it requires so much effort to ask over and over again for things to get corrected, but if this is a home you plan to live in for a long time, you want to do everything you can to ensure it is correct. ... More

Overall it was good experience to buy a house from Pulte Homes. Definitely lot of things can be done to improve buyer experience while buying a new house.

I did a thing! I bought a home without physically setting eyes on it. My wife saw many homes in Illinois where we lived but there was something different when we entered a Pulte home there. It was well designed with great space. We fell in love but the price was far over our budget. Last December we visited Georgia to see a totally different house which my wife didn’t like, we checked others but no luck. We returned to Illinois and I continued my search and noticed the Pulte Furman and Continental builds. We liked them and then I contacted my realtor to help us check them out. She became our eyes and ears till we closed. On seeing the house for the first time 5 days ago, we were not disappointed. Just a few minor oversights that we expect to be fixed I.e not keeping an air filter in the furnace and a malfunctioning forest in one of the toilets. Overall, we love it here ... More

There are some lows, overall an average satisfaction experience

Pulte did provide what was contracted and overall we are satisfied with the finished product, even though it was over 2 months late., However some , "fit and finish" and punch list items remain unresolved after over 30days. Text, emails, person-to-person contact with the "Construction Sup" have resolved only some minor issues. But remaining issues : Missing expansion joints on Concrete garage floor, excessive gaps and leaks shower door are still remain unresolved .

Closing was not on time . Quality of material is not good

The construction mgr. was OUTSTANDING and made the experience positive despite the negatives. This individual is DIAMOND for Pulte. The finish work (trim, paint, hardware, cabinetry finish) is poor and very disappointing. Response time is fair; the design center and closing depts of Pulte was an awful experience. I would start those depts completely over. Inadequate time for the design review; Communication on available options (hurricane proof windows) was very disappointing that we could have had them without a massive delay; the non-HP sliding doors are poor quality and no one in Pulte will accommodate us on a change. I wrote directly to Pulte corporate office and they never responded, simply referred my inquiry to the local sales office. ... More

A lot of open issues during closing, which the construction team did address afterwards.

So far a nice experience. I just felt that, in a rush to close the house sooner, there were few things not taken care. The flooring was not so clean despite requesting to be cleaned few times. First floor carpet had marks several places and for a brand new home this is unacceptable. Some wood and Paint works are not so great. The front door paint is 2/10 kind of rated work. Front door and back door locks are not great, doors need to be pulled hard to put the locks ( remember its a new house) I am happy with the location otherwise and the house is spacious for me. I just hope Pulte takes care of issues I pointed out above. ... More

The entire process took 15 months from signing. Move in date changed 5 times and very hard to get exact date. When you are uprooting your entire life from another state this is very stressful. No logic between which homes get items like a roof, sliders, etc and in what order. If zero gravity sliders are so difficult to obtain they should be purchased and stored when a 25% deposit was made. On the flip side -- the quality of workmanship has been excellent and we love our new home.

Good and but painting issues other than that overall good

Jorge our fireman is a great person, responsible and with good attitude

Overall a very good experience. Closing took place on time. Now awaiting completion of punch list items following move-in.

Rough finishes, no quarter round , guest bathroom clumsily designed for door opening, front door entrance had dried concrete or stucco difficult to remove, door hinges had paint. Nothing large but most minor size issues.

Our experience was up and down with a bunch of delays but both Nancy and Austin took great care in keeping in communication with us and getting us in our new home as efficiently as possible.

I was pretty excited for this house, but as time past and I saw how it was being built, that feeling of 'this is a perfect home' faded. Don't get me wrong, the quality of the pieces of the home feel good (flooring is great, hardware is good when it's not painted over, and overall layout is perfect) but the workmanship involved in putting it all together seemed sub par and rushed. This is the second home over purchased and the cost this time was significantly more, so my expectations were equally as high. In terms of the structural quality, I have no doubts it's solid. In terms of the drywall and after work, I'm not as pleased. One of the major issues was the house was painted incorrectly and went unnoticed until I said something. This led to hardware outside the home being painted around which effects the finished look. On top of that, the weeks before closing had a hard freeze and nearly all the landscaping died. I made the report immediately as the house looked awful. It's been about a month and a half with no fix or follow up. For as much as we paid for this home, I felt the list of issues post closing is too lengthy. The rate at which the issues are currently being addressed is still to be determined. I'm sure everything will be fixed in the end, but knowing that I have to do the work to get everything fixed (report obvious issues and have to schedule getting them fixed around my schedule) because the workmanship was poor in the beginning is a bit disheartening. ... More

Issue with low quality staircase rails and broken ones . No lights on any of the bedrooms

They really could follow up on the small fixes agreed upon MUCH better. I pretty much had to close when I did but if you have flex, do NOT close with items in your home still needing to be handled. You become a ghost.

Sheri was a really great sales agent. She was very receptive and responsive. She was always polite no matter how much we bothered her. Mauricio doing the walkthrough with us was very knowledgeable. He responded very fast with any questions we had during the final days that led to us finally getting our keys. The quality of the workmanship and materials could have been a little better. Upon the final walkthrough and ultimately getting the keys there were small things that needed to be addressed that I believe could have been caught or maybe was even seen and not addressed by Pulte.