Pulte Homes Reviews

The quality of workmanship is not very good and the response from the project manager is a lot of promises without results. Seems the subcontractors that install don't care about quality and don't recognize their poor workmanship; I believe they install with the hope that the homeowner doesn't see it or it is too late to do anything about it - I can share photos showing terrible finishes of what is considered industry standards. Our expectation was that a $500,000 ($200 per sq ft. home) home would not have the lowest quality of builders grade materials available (carpet, trim on outside stone to name a couple). Resolving any issue with the home has been slow at best. Finally, we basically were pressured to close before 3 to 5 things we noted were unfinished; we were promised they would be taken care of soon after closing - we were in the home a month before the final grade was completed - basically because we paid cash for the home we were not a priority once closed - regarding final grade, I was told Pulte had to prioritize grading of homes with financing because banks will not close until completed - we paid cash and were promised we were a priority to get the final grade completed - frustrating to see 3 to 5 homes that were not finished get their final grade but the 3 or 4 homes where people had moved in (including us) did not have their final grade. Overall Pulte tells customers that they build quality homes and will take care of you - our experience is the exact opposite and if you ask our neighbors, they will tell you the same. ... More

The closing felt rushed, and within the first week I encountered several issues: a broken master bedroom door, a laundry room door that doesn’t open or close properly, poorly finished window painting, and an HVAC system that wasn’t functioning as expected. The builder’s response has consistently been, “Report any issues and we will fix them,” but many of these problems should have been caught during a thorough pre‑closing inspection. A new homeowner shouldn’t have to discover basic defects after moving in. I hope the builder invests more time in quality checks before handing over homes. For anyone purchasing, I strongly recommend doing a detailed walkthrough and ensuring all concerns are addressed before closing. ... More

The list is too long. We could not be more disappointed in our new, absolute garbage, home. Biggest mistake of our lives. DO NOT BUILD WITH PULTE HOMES. Hire a 6th grade wood shop class and you'll get a far superior home.

Everything we expected We appreciated efforts to rectify some minor imperfections We are very satisfied

Smooth process

I had a great experience with Pulte from start to finish. The entire process was smooth, well-organized, and exceeded my expectations. Communication was excellent throughout, and every team member I worked with was professional, responsive, and helpful. The quality of the construction has been outstanding. For added peace of mind, I hired an independent home inspector, and even they were impressed with the quality of the workmanship and attention to detail throughout my home. I moved in approximately a month ago and so far, I have had no is*****s, and I am very happy with my purchase. I would absolutely buy another home from Pulte in the future and would highly recommend them to anyone considering a new construction home. ... More

Home was not completed by the closing. Too many items to be corrected. Dictating when to inspect and giving one day window, home was not ready for inspection, my inspection was doing Pulte’s supervisor’s job telling them too many items to be fixed. LVP flooring (gray)not matching the orange hardwood stairs, while many manufacturers provide matching stairs components. Initially refused to correct. Still nothing done. Painters, drywall, electricians… not qualified to do their jobs. YouTube videos coming soon to support my claims.

I see a lot of negligence. ***** started breaking, door hinge pins damage the door. Floor is not even. When doors open the drywall is damaged.

Excellent service and communication regarding construction progress.

Great experience and beautiful home. We are very happy with everything and appreciate the support from everyone involved throughout the process.

Great

Overall a great experience, Colin has a great future ahead of him. And ***** the construction manager was very attentive to our is*****, sadly her team was not. Not all the items identified during the pre-close inspection were fixed as promised.

Sales person is very poor and have no knowledge on sales

Everyone we've dealt with has been extremely knowledgeable and helpful, professional, and friendly. Our experience has been great, and better than expected.

My Builder Geoff was awesome, he was responsive, informative and very easy to work with and understanding. I have had a few issues since moving in. It has been over 1.5 months and still do not have cabinets fixed. I have yet to hear from the warranty company about my roof and brick wall despite a few emails and 2 phone calls in the last 3 weeks. They are NONRESPONSIVE. The loan process was a nightmare, I was sent information that didn't belong to me, my loan processor was changed and was sent multiple documents that were identical, the overall loan experience was a complete joke. I was told I lied on documents, and when the supervisor got my documents from PULLING MY CREDIT, and my TAX DOCUMENTS there was no apology issued and it was brushed under the rug. The supervisor that I was in contact with during the home building process was awesome, Geoff was in contact with me the entire time, and answered all my questions, I did not think that Pulte could be such a dishonest company to buy a house from, and nor would I ever work with their loan team again. Unfortunately I am stuck fighting with the warranty team, of which I have already submitted an ROC complaint with for repairs and ignoring my concerns. ... More

I had a very good experience with the building Manager, Brandon and the sales representative Britta.

The floors are not insulated enough. You hear the people walking on the floors above.

Pulte was okay to work with, put up homes so quickly that they cut corners. They say they will fix issues, but it is taking months for them to come out to fix all the issues they should have finished correctly when building the home. However, I did have a previous Pulte home from 2018 and although there were small issues, the home held up pretty well and most issues were eventually fixed

We were building while living in Michigan, we visited in November when we purchased the home with Andrew. Andrew was great with information and making sure we were informed on all of our options all long distance. Darin was our construction manager and the process was amazing, we were very concerned with doing this long distance but Darin was on top of sending us updates with pictures weekly. If we had concerns he was always quick with a response and solution to any problems that arose. Overall this was a great experience.

Had a power issue on Friday. 7/3/26. Tried calling Office with no response. Last got a no for emergency response. Took down my issues and didn't call back or find a solution. I had to resolve issue myself. Was very disappointed.

So far, it’s been great my wife and I love our home. We can’t wait till they put grass down which should be sometime in July. The staff has been great Bean and Ken.

This is the second time buying a brand-new home, and I love how everything was straightforward. We didn’t have to worry about the finances; what they told us at the beginning about closing costs was what it was. We have a good construction manager who was always ready to answer our questions. A good experience overall

Not that excited about the new home. Construction was fast forwarded. so can feel the imperfection everywhere. Not fully satisfied with the Plumbing, Electrical, Painting etc. Driveway is tiny, can't comfortably park two cars. There is a big level difference between garage floor and driveway. Used Pulte Mortgage for the purchase. They reported the loan amount to credit unions and immediately sold the loan to another bank, The new loan servicer also reported the loan to credit unions, As per credit reports, I have double debt which badly affected my credit score. Overall not fully satisfied with Pulte. ... More

Biggest mistake of my life to buy pulte homes

Purchasing our new Pulte home was, for the most part, a great experience. The sales team was outstanding, and the quality of construction has met our expectations. The builders and field team did an excellent job, and I want to recognize them for their hard work. Unfortunately, there were two major areas that significantly impacted our overall experience. The first was Pulte Mortgage. It was, without question, the worst part of the entire home-buying process. If the survey allowed a zero rating, that is what I would give. The lack of communication, delays, and overall experience fell far below the level of service I expected from a company with Pulte’s reputation. The second issue has been the complete failure of our premium KitchenAid appliance package. We invested thousands of dollars to upgrade to the top-of-the-line commercial-style appliances, expecting premium quality and reliability. Instead, our microwave/convection oven has never worked—not even once since the day we moved in. A repair technician has been to our home four separate times, replacing parts during each visit, yet the appliance still does not function. Every appointment requires us to rearrange our schedules, wait for technicians, and hope the latest repair finally solves the problem, only to be disappointed again. As if that weren’t enough, our dishwasher also failed just a few weeks after moving in and now requires replacement parts. These are brand-new appliances that have barely been used. The microwave has never functioned properly, and the dishwasher failed after only two uses. At this point, I genuinely hope the range and hood aren’t next. I understand these appliances are manufactured by KitchenAid, not Pulte. However, from a homeowner’s perspective, they are part of the home we purchased from Pulte. When customers spend this much money on premium upgrades in a new luxury home, they should be able to use those appliances from day one. Instead, our brand-new kitchen has been partially unusable since we moved in. I also feel that once we closed on the home, the customer experience changed. We never received a homeowner welcome package, touch-up paint, or other items that many builders—even those selling homes at much lower price points—typically provide. While these are small details, they make a big difference in helping homeowners feel valued after closing. I do want to acknowledge our warranty representative, who has been professional and has done everything possible to help. My frustration is not directed at them. My concern is that a company the size of Pulte should have more leverage with a major manufacturer like KitchenAid to escalate issues and prevent customers from waiting weeks or months while technicians repeatedly replace parts on brand-new appliances. Overall, I love my Pulte home and appreciate the quality of the construction and the professionalism of the sales and field teams. Unfortunately, the poor mortgage experience and the ongoing appliance failures have overshadowed what should have been an exciting and enjoyable new-home experience. Finally, based on this experience, I would not purchase another KitchenAid appliance. The reliability, service process, and overall ownership experience have been extremely disappointing. ... More