Pulte Homes Reviews

Be careful when signing a contract. You have to make selections at that time that cannot - or will not - be changed. You are given the choices on the day of contract and have to decide then. No changes allowed.

Pulte’s trust factor is low. They tried to get us to accept broken, faulty, dangerous cabinets in the kitchen even though they were aware of the problem before I saw the house the first time. I have been in the house over a month, and they have just now replaced them. The yard in the back is nothing but weeds. The cabinets have no pulls on them even though they were not made to be used without them, the appliances are very low grade, and Pulte refused to replace the tub/ shower combo for my son who is disabled and a vet even though I was willing to wait for it and pay for it. The price of the house was raised $100,000 but there are no upgrades to show for it. The homes are marketed for 55+, but I see no amenities inside that make them a choice for seniors. Don’t make the same mistake I did. ... More

As a real estate agent, our experience was less than impressive. Home was supposed to close in July. Waited over 3 months for siding. Ultimately, we were only given 1 "option" as a "replacement" color. Ironically, I had asked if we should choose a replacement in July. House closed 3 months late, which pushed back the sale of our previous home (missing the summer sales season). Refrigerator was delivered and installed with broken door. Drywall finishing and painting is a 5.5 out of 10, at best. Even though the home past inspection, permitting and occupancy, the Sump Pump was wired on the incorrect breaker. In addition, the electrical contractor placed over 20 receptacles on 1 (15 amp) circuit. Standard "rule of thumb" is 8-10 per (15 amp) breaker. Planted grass and sod too late in season. I will most likely need to replant and seed in spring. ... More

Low quality with not attention to detail results in a subpar home. They do enough to “finish” the home, but every day I notice something new such (cracked and jagged tiles, crooked pulls, nicked hardware, dented cabinets, stained counters). Given these issues I do wonder about the things we can’t see. Requests for fixes result in a not covered under warranty/ not our responsibility response.

with Covid, the cost of materials got higher and shortage. They chose paper sheathing for wall instead of plywood. It's not great solution for windy conditions. Reasonable price that I paid so I don't have any complaints but if you have money to spend and looking for high end quality house then please go with better home builder. I would not go with Pulte anymore unless I do have soeme money to pay. I had punch list items to fix before closing, of course they hadn't not fixed and spend more than one month to resolve. If you are looking for a house for normal then this builder is just right for you. ... More

Pulte tried to ignore major structural deficiency, tried to force us, the customer, to accept poorly installed LVT floor, installed a garage door if less cost than what was shown at the time of contract signing, left a very dirty garage floor with ingrained dirt and refused to clean, and fraudulently claimed exterior grading and sod installation as weather delayed construction at the time of closing and still have not completed the work 6 weeks after closing. There are several other deficiencies that I do not want to include here for the lack of space and time.

"Hydration" cracks in cement in garage, front porch, back porch. I continue to see cracks, chipping, scaling, chunks of concrete missing from garage and front/back porch areas. Repairs have been made once but cracks continue to expand. I've purchased many homes (both new and pre-owned) and have never experienced foundational cracks to this degree. I am continually told the foundation integrity is solid but I can't see how that is true. Even so, the cracks significantly degrade the "curb appeal" of what is otherwise a beautiful home. Given the cost of the home, I'm extremely disappointed cracks continue to show and expand. Perhaps I should have considered another builder. ... More

Nothing..no proper response to issues

We have had 5 Pulte New Builds. This is by far the worse. Fit & finish is terrible.

During the mortgage application process we were asked to provide the same financial and personal information multiple times as Pulte lost or misplaced it. Pulte provided at least three different closing closet amounts and was unable to explain why the amounts charged / increased.- and were blindsided with additional cost at the actual closing . Additionally, Items that needed repair were pointed out prior to and at the “celebration”. Despite assurances that the items would be repaired - 2 months later not one repair issue (either major or minor) has been addressed and fixed. Numerous man hours have been spend contacting Pulte’s warranty section and vendors directly - both with negative results. While everyone is polite and tells you it will be handled to date not one issue has been resolved. The only time anything was repaired was prior to closing as the staff is concerned about the surveys sends out by Pulte - Once you close on the property Pulte forgets about you and fails to stand behind their work. Absolutely the worst home buying experience ever ... More

I love my new home and the area, but there are a number of things/issues that need correcting. I do recognize that supply issues are part of the reason my issues have not been resolved. The other issue, in my opinion is that Pulte management is not providing adequate onsite resources to respond promptly to problems and unfinished work with our homes. A person in addition to the field manager is urgently needed. Finally, Pulte is not meeting their own specifications. Specifically, their definition of a “smart home” says that the temperature of ones home can be controlled from a smart phone. I have a zoned system that includes two thermostats, but yet Pulte has provided only one smart wi-fi thermostat. I am still waiting for resolution of this issue ... More

The priority is house is closed (or) not. They don't care about the buyers. what issues they will have (or) not ? Example: they will give u 0 wood like ties. They will not give you extra bricks, paint ...issues after reporting will be addressed later ..Quality of construction is also not upto the expectation...They can do much better.

Sales was not polite, push for more option purchase very aggressively. They are obviously short in man power. the field manager was a good man, he tried his best but there is just too much for him to cover. Little issues all around the house, not critical but annoying, especially for house at this time price range. My neighbor had a blocked sump pump the first day he moved in … i am checking mine frequently, my sewer pump beeped crazily one day after the bathroom was used, after a minute it pumped itself then everything went ok, not sure what was going on

Our experience was negatively impacted by a weak construction manager who did little to oversee the pace and quality of the build process. Fortunately, our sales representative was great and has helped us mitigate the issues. Frankly, the rest of the story is the most important, as we see the response to the items that need repairs.

Poor material quality for the price, worst customer service, and lack of options.

I had a horrible experience with my Field Manager. He was rude and non-responsive.

Pulte would rather come back out to fix problems 3,4, and 5 times than do the job write the first time. They employ subpar contract laborers that are not skilled in their trades. We were told that everything past inspection, city code and inspectors have a really low bar.

Pulte is very busy at this time building as fast as they can, so if your home takes longer, don't be surprised, if the home experience is not what they advertise, don't be surprised, if you move in and you still find a lot of mistakes, don't be surprised.

My experience with most of the people from Pulte, like Skyler, Chris, and Ivan, was very pleasant. They were all very helpful through the process and were quick to respond to any concerns I had. However, one major issue that arose that has not yet been taken care of is the landscaping was very poor. The grass was laid over rocks, concrete, bottles, etc. and therefore has not grown well, or at all in many parts. I have never seen grass being laid over all of that, how can it grow? I raised my concerns about this issue, and the landscaping company sent one of their representatives named Jason who was extremely rude, and apparently was satisfied with the horrible job they had done when I showed him what was under the grass. He continued to be rude and make excuses, even at one point saying “Do you want us to remove every piece of wood, concrete, and bricks?” I responded yes of course because that is the type of work I payed for, and regardless, they didn’t even pick up most of it or even half of it, it was a mess underneath. He turned his back to me the customer and said “I’m leaving” and walked away without assisting at all or expressing any sort of understanding. Maybe it is because he couldn’t handle the truth that I was showing him, but again horrible customer service to go along with poor landscaping. The issue still has not been resolved. Major red flag. ... More

Once they built the house, they dont even care to fix the issues reported during walk-in. They say they will fix it but they never do. Ask them to fix all issues before paying anything to them.

Sales agent have very less idea on how to deal with customers especially when they first time buyers. builders are new with not a lot of experience but still somewhat did a good job. designs - house designs are awful, so much space is wasted on unnecessary things. The home designs needs to be explained well to customers and be given an idea on how it looks on the lot... like ranch houses will consume a lot of yard size vs other family homes. Cant just count the number of things. Sometimes the upgrades are really downgrading in Pulte. Interior design - Standard design options are joke, cannot customize the designs we choose is a backstep in the process. Inside the house, I see the paint is wearing out, nails are popping out of drywall. The electric work is a joke had a switch not working for more than few weeks. Overall buying a home at Pulte has given me many lessons I will not forget. ... More

We have been greatly disappointed by a number of issues. We were pressured to close on the house with outstanding issues as we were guaranteed that they would be fixed in a timely manner. Some of the issues which remained and were discovered after represent safety issues as well. At this point, over a month after closing, many issues remain unresolved or took weeks to get fixed (with prodding from us - like HVAC piping putting us at risk of CO poisoning, a garage door screw which was broken leading to instability of the whole opening unit). Often, we received NO or very SLOW response when we asked about repairs. We still have a nonfunctional master bedroom shower (the door is currently off the hinges with cracked tiling which we paid extra for) in the master bedroom and no timeline for a fix with 3 failed attempts at repair. We have no guaranteed timeline for a fix. As it stands, we will continue to push for fixes but hesitate to recommend Pulte to others if this is the "Pulte experience". A few other issues took us by surprise. The lack of any finished flooring in the HVAC room on the second floor, the final grade (with multiple areas going towards the house), and that our driveway is now permanently stained by some sort of oil based splatter. ... More

Very disappointed ☹️☹️ First they didn't do what they promised second It almost 2 months since I moved and they haven't sent someone to fix imperfections ( cracked,paint, broken,etc etc) and I been called them very often they just said we will send someone tomorrow and the tomorrow never came

Overall we are happy as we have to be happy. Nice to work with Anthony (Sales) and Steve (Site Manager) are very professional and impressed with their overall responsiveness. With reference to the quality of the construction, I am not at all happy. There are gaps (bugs can build their homes) between the baseboard and flooring. Baseboard guys say that the flooring is uneven and Pulte folks say that the baseboard. Very poor quality material was used for Window sills. Found and still finding several nails and other metal objects in the backyard and all my requests to find and remove those went into deaf years. Ordered a customized Garage Door and am still waiting (about two months now). Totally careless attitude after we moved in. Well. Learning to live with such issues. ... More

Pulte’s poor communication and commitment disappoints us so much. They really need complete responsibilities and accountability to listen carefully and timely communicate. Most importantly they have to take action but not simply disregard or inaction. Very disappointed and unpleasant experience.