Pulte Homes Reviews

Many defects surfaced as soon as we took possession of the home and the home was being lived in.

We were very excited to buy a new home from Pulte, but unfortunatelly our experience has not been very pleasant. We had a defective range that leaked gas the first time we cooked. In fact, the range had been fixed for a different defect prior to our close. It has been a lenghty and exhausting process to finally get to the point where it will be replaced. We are waiting for it to arrive. There were multiple little issues with drywall, cabinets, paint, fireplace, chipped lighting fixtures etc. Most have been resolved, but it's quite disappointing to see these things were missed or considered "acceptable" through quality assurance inspections. Thank you for the opportunity to express our experience. ... More

Overpriced, way over to the appraisal report price, and not even a chance for negotiations

while we do like our new house there were and still are many frustrations. They still have not finished fixing what they said they were going to and we bought out house a month ago. (and i mean there is a laundry list of things). many of our neighbors have expressed the same frustration and are also still waiting for things to be fixed or finished properly on their houses. the building of the house and buying experience was overall pretty awful. throughout the building process we mentioned several issues very early on that were ignored and we were told by our Pulte real estate agent Sylvie to let them to their work because they "have a process and we need to allow them to do their job." 5 months later a good portion of the house still has flash painting on the ceiling. Our real estate agent Sylvie answered some of our questions we had throughout the process. however, either she lied to us about several issues and/or overall communication within the company is awful? It is not a good sign when one meets with the field manager about concerns of your almost completed house and he has heard nothing about the large issues we have been mentioning since feb/march. we met with her to discuss this and she became so defensive she left the room and never came back. that was in May and we havent heard a peep from her since. not even a congratulations on our new house. Whether she was happy with us or not, there was no excuse for the lack of professionalism we received from her the last month before closing. a tip for buyers: do not sign papers for your house until it is done to your satisfaction! once bought all needs including unfinished tasks are sent to the warranty department. Michelle in warranty has been great and done her best thus far to help us however contractors do not seem to respond to or care about fixing things because they are understaffed and pulte cares more about continuing to build new houses than finish the houses that have been paid for. i would not recommend Pulte ... More

Some issues. Several times we were given financial numbers that were not accurate. Estimated monthly Mortgage numbers were misrepresented (low balled) and our $160 HOA fees became $190 in less than a monthl (with no notification). It has been almost a month and several of our issues with the house’s construction still remain outstanding. Proffered repair timelines have not been met and we are still uncertain as to operating policies that govern the community. Almost get the sense that Pulte is rushing to sell their few remaining houses and become move on. Out house is beautiful and the community offers a nice environment however we are experiencing some regrets with respect to our home buying experience. Sales people were nice but not totally transparent, Building supervisor (Ryan) and warranty rep (Bruce) are nice bur a little overwhelmed. Thanks for the opportunity to provide my thoughts, ... More

It was terrible and we are still going through it. We were forced to close before the house was completed. We’ve been living here for over 1 month and things are still not done. It is a nightmare that we can’t wake up from. We still cannot access the Pulte Home site. There’s no technology support. It’s ridiculous for a publicly traded company. It’s shameful.

The upgrades are minimal for the price you pay. The Team clearly is interested in volume over quality. Have already had multiple service calls for tons of minor things. They have been resolved but just a hassle. Also have a major drainage issue on both sides of my property as well as both sides of my neighbors do as well. Common issue in the community however they are laying down drainage is terrible.

Beautiful homes. Unfortunately the buying process and customer service after move in is horrible.

All I can say is we are 30 Days past closing and have a laundry list of things that are not done

An experience that was scheduled to be a pleasant one turn out to be simply terrible.

Overall quality of material is cheap. Sub contractors do very minimal to pass. Paint overspray on new LVP floor. Scuffs on new LVP floor. Paint on outlet covers. Hard chunks of plaster under carpeting. Finish on garage floor poor quality. New home we has to spend a month cleaning due to above issues. I can see the joint lines on my ceiling. Pulte Mortgage...worst experience EVER and we have built 6 new homes over the years. JOB site supervisors...EXCELLENT, great to work with!!!!

The selling agent ignored my messages and entered my email address in wrong so I wasn't getting any updates on my build, it was very stressful. Now after I officially purchased the house, the "customer care" person assigned to me is rude and they're ignoring my requests to be assigned the someone else. After they get their hands on your money, they just stop caring.

Cheap materials. Cheapest paint money can buy. Will have to repaint right away. Messy workmanship. Closed in April and 2 months later they still haven’t put our grass and sod in. Several homes here have waited 6 months for their grass& sod. Pulte’s answer to this is: we don’t know... meanwhile our mud has washed down driveways and stained them and sidewalks. Yards are washing out. Poor!

Overall home is wonderful. Where they fall short - is the attention to detail due to the number of homes they build. For EG: Our home - has uneven floors, misaligned cabinet, cleaning of the home when handover was poor (windows, floors etc), Trees leaning outside and much much more

There's no communication between the superintendent and the sales side. Over and over again we were called about setting a closing date when the house wasn't even finished yet. It's 2 months after closing, and we still don't have a replacement garage door panel. This was documented that this still needed to be replaced after closing. We also had a plumbing leak recently, and no one told us when the plumbers would show up. They just showed up with no heads up. The plumbing leak was because someone installed a toilet with a broken base. I mean come on if you break the base of the toilet you don't just install it anyway. Currently the ceiling in our downstairs bedroom closet is ripped out because the plumbers needed to find the leak, and the leak had destroyed the dry wall anyways. I submitted a warranty claim to fix this a day ago, and still haven't heard back. Communication from anyone from Pulte in NM is awful. I emailed Rebecca (who we are supposed to contact for warranty claims) about also needing the drywall fixed and painted, but never heard back so I submitted another warranty claim. You shouldn't have to submit warranty claims for every step of the solution to a problem that was the result of careless workers in the first place. Time consuming and frustrating. I also submitted a warranty claim about getting sink holes fixed underneath our driveway. All I got was a "someone will fix it in a few weeks". When I asked when we could expect it to be fixed I received no reply. Needless to say, it's been 2 weeks and the sink holes aren't fixed, and I haven't heard from anyone about fixing them. Other things that were frustrating was the house not being cleaned before our stuff was moved in. Someone had vacuumed, but the floors were filthy and even though we were promised someone would be there to clean the morning before our furniture was delivered, it never happened. Another thing to note is that whoever installed the cabinets did so very carelessly as they were badly scratched up. We went through with a furniture marker to fix this. The shower also wasn't appropriately sealed so water poured out every time we showered. Some clear caulking fixed this, but again it's just really careless work. The design of the home is great, but I honestly can't say I'd recommend buying a Pulte home due to these issues. ... More

I was not expecting to get my house of this quality. And the follow up is horrible

This is our first home purchase and the experience left deep scars. Pulte delivered us an unfinished house that still is not complete 45 days post closing. We had to follow up more than what we felt was acceptable throughout the build process to ensure quality standards were being met. Communication was poor throughout the build and continues post closing as we try to get our house completed.

Too many problems when we moved in. For the price we paid the problems should have been corrected.

We were impressed with the design and spec of the house and decided to go with Pulte vs. other builders during the pandemic. Once we sat down, we recognized several red flags but went ahead because we needed a place. The first one was the premium for the lot. We asked for an estimate of a property next door and the price difference was outrageous. It wasn't a few hundreds but a more than ten thousand with less options than our current lot. Then, they wanted to charge us for LED lights that we later found out it was standard. Then they reduce the points for the Realtor once they found that we actually have a Realtor. Then there a whole spectacle with the loan processing. We ended up having to use outside loan which then made us lose out on the low 2% interest rate. Now that we are in the house, we start noticing quality of construction isn't up to par to the "talk". Looking back, we would have backed out if we weren't so desperate for a place. ... More

I was initially so excited about building a home from the ground up, but not after what I went through with Pulte. I had 3 different builder POCs bc everyone kept quitting. Closing of the home was delayed for over 4months and still wasn’t complete when I did close. There was a laundry list of punch list items that still need to be fixed that haven’t been addressed yet. Now that I’ve loses no one responds to any form of outreach communication. My home has several errors that need to be fixed and that still has not. Careless errors that shows they didn’t care about end quality output. So now that I’ve noticed so many things installed and built poorly it truly makes me question everything else in the home. Very disappointing especially knowing that the majority of the neighborhood all have similar issues. Makes it appear as if they just don’t care if they repeated the same mistakes in every home. Example of this would be the placement of all the pendent lights in kitchen are not centered, issues with being able to have internet provider give access to home, their service partners for smart home Installation don’t have all the things they need etc. Bad experience and even worse customer service ... More

We are 75 days into the ownership of our new home and while we love the house, it has been a horrible experience in getting the remaining items finished on our property. We have no schedule, work done incorrectly identified by us and not Pulte because the Field Manager did not monitor or QC, no communication from the Field Manager, and workers showing up unannounced. When we have brought this up to the Field Manager, we have been told that they can't "control the trades" and that they were unaware of them coming out to do work. It's been a very unprofessional, haphazard, and disappointing experience to close out what should have otherwise been a great experience. I hope that the remaining fill dirt & grade, downspouts, and landscaping can be completed at level we would expect at this price point, but we have no faith in that occurring. ... More

I can’t think of anything good to say about this experience, other than the leasing agent was friendly and helpful. It went downhill after that.

Awful experience with mortgage and finance department

Check around with other Pulte buyers before you buy a Pulte home

Sloppy workmanship sums it up.