Pulte Homes Reviews

Honestly we had purchased a home from Centex several years ago and had no issues. We loved it and loved the whole building process. We were really excited to build again with Pulte but had major issues this time around. We ended up with a new contractor and the end who was very responsive and worked really hard to try fix things and make things right and we appreciate all his help but we are now still having trouble getting things fixed after we closed and finding more and more stuff that has issues now that we have closed. The workmanship has been the hardest part of this especially for the cost of the house. There is minimal contact between us and the people who arrange getting items fixed or replaced. Often people will randomly show up to fix things and we had no idea they were coming or we will be at work and not have arranged for anyone to be home. Communication after closing has been difficult. The workmanship feels poor. ... More

Extremely frustrated with the speed at which I am getting the support on variety of issues raised. Customer Support executive is extremely slow / or not responding providing status on issues raised

One word to say about pulte is “Worst”. Right from the beginning of home contract signing nothing went according to the plan. Delivery date got pushed 4 times without any prior notice. I was literally homeless for almost 23 days staying in hotels and friends place due to Pultes last minute date push. No compensation was provided with all these issues. More over after moving in, house is sub par. Floors are with paint stains, my master bathroom was completed after a month of move in. Still open issues yet to be addressed by service team. As soon as we raise a service ticket, first response would be it is as per spec and no issues with the installation. Is Pulte thinking that we are that dumb that we do not know anything and we take whatever they say? Classic example: my dishwasher was not draining after I move in, raised a ticket, got an appointment fixed, on the appointment day customer service person called and told me that they cannot make it today as they are waiting for spares, Really? Without visiting and checking how they decide that they need to change something to make it work. The above is one in many, better please avoid pulte if you can. ... More

Communication very poor. Drywall finish workmanship very poor.

* A lot of broken promises * Regular quality

My experience with Pulte to date. My wife and I arrived late Friday at our new house only to discover the keys provided did not open any locks. (great quality control) The woman in the sales office helped us gain access via the garage, luckily the code was not changed. She then used her master key to unlock the front door. Nine to know they have access to every house in the community. Saturday, we went to the Sales office to inquire about what could be done to get keys. I’m not joking, three agents looked at us dumbfounder, stated they had no idea who to contact and laughed at our situation. Already frustrated my wife and I left and went to Lowes to purchase three new locks, at our expense. Later that week while setting up my office I tripped a circuit breaker that would not reset. I called an electrician who said he had seen this before and proceeded to rewire the outlets because he said there was a short. Within two weeks of moving in I noticed that a tall pine tree on my new property was dead. I contacted Pulte only to be told trees are not covered under any warranty. Pulte sold the property with a dead tree and I feel it is their responsibility to remove this unsafe condition. I will note that I contacted an Arborist who confirmed the tree is dead and should be removed. Pulte last communication was instructions on working with the county for approval to remove the tree. As to responsiveness I had to give one star because they don’t allow negatives. Pulte is totally unresponsive to any issue, and as demonstrated there is no central point of contact where you can go. Pulte’s response – not my job, don’t know who to contact, if you want it fixed do it yourself. Oh yes, Pulte is quick to send you a violation notice because your garbage cans are not far enough back along the side of your house. Received this violation a few days after notifying them about the dead tree. ... More

The whole experience from the Sales Team, Design Center, Pulte Mortgage and Construction was stressful and horrible. First, the Sales Team did not make clear or explain in detail the different options offered which left me making some less than favorable choices. At the time, I didn't know what questions to ask so I made the decisions based on what I thought I understood. Second, at the Design Center I felt rushed and had to make decisions quickly or start to get charged for extra time. It's hard to make choices quickly without seeing how all of the different items look together. It would have been nice to either have seen all the items & choices before the meeting or get a second visit to the Design Center to make sure that my choices were what I actually wanted. Third, there was a lack of regular communication and misinformation from Pulte Mortgage. There were inconsistent requirements that caused confusion and last minute approval decision which caused me a lot of stress. Lastly, with construction there were 3 different construction managers which caused closing delays. This caused me an extra $8,000 dollars to fork out for rent because the lease was up and I had to pay month to month because the closing date was pushed out several times. The original closing date was right at the end of the lease. Due to the delays, the final stage of the building process was rushed. The workmanship was shoddy and unprofessional. The paint and caulk job is awful, there is a door in one of the bedrooms that still won't close after supposedly being fixed. All of the door hinges were covered in paint and the master bedroom window above the shower was left unfinished with an extremely poor paint job. Also, if I didn't hire a home inspector prior to closing there would have been numerous items unaddressed before closing. The day of closing the painting and cleaning were not complete and I didn't want to go to closing but I couldn't reach the lender to find out the consequences of the rate lock if I did not close that day. Unfortunately, I had to go to closing without the house being 100% complete because I did not want my rate to increase. I heard from the lender too late that the Builder would have been responsible for the rate increase. I was so frustrated and disappointed that I really just wanted to back out but couldn't afford to lose the earnest money. My husband and I had been looking at Pulte homes for years and thought they were TOP NOTCH and couldn't wait to purchase a new home so was excited when were finally in the position to make it happen just to be DISAPPOINTED! The Pulte reputation is slowly being destroyed by the poor workmanship. For the cost of this home it should be 100% we shouldn't have to do any fixing, caulking or paint touchups ourselves. If I had to do over again I wouldn't....... ... More

Finished our home on the agreed amount time. The quality of our home is very poor. Zero supervision of workers and now we’re trying to play catch up to fix our patchwork house. Every time we turn around there’s something else that was done poor or incorrectly. Wouldn’t purchase this home if I could go back in time.

Buyer beware prior to close. Workmanship is cheap and they say they will fix it before close and they don’t. They say submit work request and nobody responds back. I was give Michael Suich number and you can’t leave a voicemail and he doesn’t return emails. Not satisfied at all. Buy anywhere else but a pulte home. I never had issues when I bought my house with Mattamy.

I received the house out of necessity, terrible finishes, and worse guarantees very poor quality in the finishes did not deliver the things agreed in the contract very bad experience in general. 2 months after receiving I am still waiting for them to come and fix many things in the house.

Our overall build process was honestly a nightmare. We had such high hopes knowing friends who have built with Pulte and were so happy, but our experience was quite different. If we weren't on top of things every step of the way, not really sure how the outcome would be. The quality was not there. Time frames were not met. There seemed to be no organization to when and how things were done creating chaos and rework that was redundant. Damage seemed to continually be done that was unnecessary and deliberate, some we had to take care of ourselves after moving in. We were basically our own manager creating the punch lists needed for completion and pushing the process forward. We closed 4 months ago and major items on our closing punch list are still not completed, our home is still not completed. It is disheartening to have such a terrible experience with a company that supposedly has such a good reputation, we felt like they just didn't care. There were so many things to deal with that some we had to just say we'll live with it, but we shouldn't have to. We wanted to feel happy and excited for our new home but instead felt (and still feel) overwhelmed by the issues that currently still exist. As I sit here with a strained back from all of the cleaning and manual labor we ourselves have had to do to make our home livable and presentable, I truly feel saddened that this was our experience, it shouldn't have been. I hate writing bad reviews but this had to be said to hopefully protect other home buyers from the same experience. ... More

Just a month and the floors and separating, floors creaking, lame response from the construction manager when asked about any issues. The backsplash is totally unprofessional. Just splashed some grout and tiles. Looks super ugly. Cabinet doors falling apart. Noisy exhausts. Overall not at all impressed with the quality of the build. All that the construction manager was interested is in the post closing survey.

Let’s see, where to begin…. First of all, it took 1 year and 2 months to build our new home. 2nd: they promised an incentive bonus to consider using Pulte Mortgage. Then, the initial interest rate offer was 7.75%. We went with another lender for 5.25%. Then, the wood for our home sat in the rain for months and then got mold. Then, we dealt with a leaking roof for a month. Then, a leaking wall while the drywall went in. They had to repaint our walls and baseboards twice. We were delayed by 3 months for closing. Even today, 2 months after closing, certain details of this expensive home are not completed. There was a package of donuts stuck in our oven hood which was only discovered because it wasn’t working at final inspection. Our front door opens in the wrong direction and still doesn’t lock correctly. Our closing was delayed by 2 weeks because the work wasn’t done. The outside lights were different colors of white lights. The pool setup for chemicals has been incorrect. Now, it’s difficult to get Communications and responses from Pulte. ... More

We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.

By far one of the worst experiences of home building we've ever dealt with. We've been in our home for just shy of 8 weeks & we currently have 40 work order tickets submitted for issues in our home. The quality is beyond poor !! And next week, movers are coming to remove everything from our 2nd floor due to subfloor issues which we report MONTHS before closing. The experience has sucked every ounce of joy from us. We will never recommend Pulte. We just want all of our issues resolved so we can live in a home we are paying a fortune for. And some form of compensation since we are missing work for repairs and essentially cannot even use our 2nd floor of our home as it is intended. The exterior of our home is awful - splintered woods, sharp unseamed metal edges, damaged wood, etc. The list goes on. We were patient with the home build (we were told we'd close in July/August & didn't until December). We requested quality from the man in charge of our home & what we got couldn't be further from that. While the person in charge of warranty has been helpful, they too expressed our home shouldn't have went to close with the amount of issues we are experiencing. The man in charge of building this home should be ashamed of himself for the home he left us. He promised to fix things even after close & they weren't done. After 8 weeks, we are still left with cabinets damaged throughout, no scribe/trim in several places of our home, a patio covered in rust spots, doors with damage, etc. The list continues. We are sad that our new home is filled with stress of issues rather than joy and happiness. It is not okay, at all !! Someone needs to be held accountable for the extremely poor quality of our home. We used Pulte for our first home build and it was a great experience which is why we chose Pulte again. And to be honest, I wish we wouldn't have. The experience this time around was polar opposite. ... More

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.

The experience could have been better, with multiple delays, very very very poor communication from sales associates and construction managers. When we finally got into our house, we noticed multiple things wrong with it. Some of the cabinets were broken when we moved in. We were promised they would get fixed soon after moving in. However, we have lived in our home for over a month and still need an eta of when they will get fixed. Very disappointed with the process and professionalism with every step of the way.

As a publicly traded company, I would expect better quality.

Many issues with home. Workmanship is less to be desired with work not completed properly.

We purchased a home and were very excited about the process and checking on the progress of a new constructionhome. However, we have been let down since moving in with the amount of issues we have encourted and with the lack of detail in the finishes. We have contacted the warrenty team and they have our two page list marked as 'in progress' and we have yet to see any outcome of getting our issues fixed. We have had issues from cracked caulking in the kitchen to a beam that is starting to buckle behind a wall. Some of the concerns we pointed out were overlooked as being 'normal' or we were told that ours looked better than most so we shouldn't really be that concerned. I could never with good faith recommend a family to purchase in this neighborhood and with this builder. ... More

Overall stay away from Pulte in Davis Ranch. The are slow to respond to warranty because of layoffs and the workmanship is awful so you will have a LOT of warranty requests. Two days before the house was fully purchased my inspector found the roof shingles were out of alignment. They waited until the day of purchase to fix the issue. We had blue taped items to touch up before purchase (paint, calking, cabinet/drawer alignment, etc.) and many of the items they just took the blue tape off and did nothing. Lived in the home for a month and am still finding things where the blue tape was removed without a fix. Very untrustworthy as well. During frame inspection Pulte decided to replace the standard seven inch bolt to attach the frame of the house to the foundation with three inch nails. When asked they produced an engineering letter with the specifications and we found 1) the engineering letter was expired and 2) they didn't even follow it's instructions. We had to have them fix it thrice with them claiming it's "good enough" before they did it correctly delaying us six weeks. Those six weeks cost us money because mortgage interest rates rose so quickly. This is just one instance of their untrustworthiness, had we not had our own third-party inspector we wouldn't have known. This house in a normal market should be ~20% cheaper than we paid for it. Considering the market, I was willing to pay a higher price as nothing else was much better but that was assuming the house was well built. It is not well built. The day we moved in we found that the drain for the upstairs bathroom was not sealed (they didn't even try to seal it) and running the water long enough it started leaking through the ceiling. We couldn't use that room for almost a month waiting for warranty to come repair the issue. At about a month the room can be used but the repair is still incomplete. ... More

Some items are half complete, Pulte to ensure all items are working fine before handing over, For eg, Irrigation systems are not working fine in almost all houses closed, Lot of heater/AC issues. Paid upgrades are not done in some cases.

I did not have the best experience with Pulte, after signing the contract in May of 2021, with them saying we should be in by March of 2022. We did not move in until December of 2022. Waiting over 19 months for a home build in a very volatile market was not how it was supposed to be. Interest rates soared since we signed, the market slowed. Did Pulte care? Not one bit, did we get honest answers about what the delays were? Rarely, it took months for them to tell us they had issues with the previous land owner only to say our lots weren't part of that (so why the delay?). This was never explained. So that was the start, finally our build starts and moves rather quickly but not a good quick, large gaps between 2x4's, bowed walls. I point this out and am told "Oh that's just to hold drywall, "should" be fine. Just poor build quality and unmanaged sub-contractors. Had we not been there to see a piece of moldy drywall being installed it would have been closed in the walls only for us to find once we were sick. Missing A/C returns, having to force them to fix the A/C, fresh air vents not where they said they would be. They build the same models over and over why is there so much variation? The list could go on and on. If you're really considering a Pulte home, don't. This house was not cheap and I don't feel it was really build to a high standard. It was built to make money and that's obvious. Note: I did have the home inspected by my own inspector and Pulte did fix what he found but not everything. ... More

Due to lack of communication between our construction manager and the closing department, our closing date was pushed back twice (both time super last minute). The quality of the house is super lacking in the workmanship and quality. Baseboards are crooked, door casings are noticeably crooked, experts who came to measure our windows for blinds mentioned that our windows were some of the least uniform and straight ones they’ve ever measure, and closet doors won’t close. This is just the start of it all. When I reached out to Pulte customer service, I was informed that these were “cosmetic issues” that didn’t warrant any fixing until the 12 month mark. This house buying and building experience has been an ABSOLUTE nightmare. ... More

This is the 4th new home we've had built and the 2nd home was a Pulte home and the experience could not have been any better but unfortunately this past experience was by far the worst home buying experience that we've encountered. From the initial contract signing right through to the final walk-through and even now with the post closing punch-list items there have been consistent issues, lack of communication and responsiveness. I would certainly not recommend Pulte as a result.