Pulte Homes Reviews

Overall craftsmanship of the home was poor. Can tell everything is mass produced and rushed. Minimal attention to detail. Had to do multiple warranty visits which was a slow process with slow response times, had to escalate everything. Pricing for some of the upgrades were out of control. WIsh we had some different upgrade options and ability to change some things, like kitchen pantry and closet shelfing. The process of actually buying the home, closing, and sales team were great!

Daniel was a great general contractor and we were very impressed with his attention to detail and general concern that he was delivering a product that was 100% solid and flawless. He is a true asset to the Pulte Corporation and I would highly recommend to other future Pulte homeowners.

Disappointing experience with Pulte Homes. Little customization options were available even when willing to pay for basic changes such as adding tile to a room instead of carpet. Felt mislead and lied to at various parts of the process as the sales office would tell you what to expect or what is upcoming but when you got to the build process that was not the case. Stressful closing process as the house was not completely ready and the builder fell back on excuses of "you can trust me" or the warranty will cover that after closing. Construction crew left trash throughout the house and yard after close. Final walk through felt more like a lip service and a head nod to 90% of the complaints because Pulte already moved on because according to the builder they only care about the structural stuff being right. ... More

Before buying a Pulte Home, I was excited because I thought Pulte’s build quality was going to be superior to that of other builders. Or at least that is how it was marketed. That was definitely not the case. Getting them to fix any issue has been like pulling teeth, and they are extremely slow to respond to simple requests. Don’t expect more than what you will get from any other builder.

I had a wonderful salesperson name Kay. She was very knowledgeable about the entire process and made herself available at anytime to explain, clarify, or intervene if necessary.

Very great experience I’m super happy thanks to Mark and Peggy

Mathew, Kim and Closing agent made the entire experience so smooth. We are very happy with our choice and it’s a wonderful community.

The Sales team was/is great to work with. They were patient with answering all my questions and didn't try to sway or influence my purchase decision. Great communication, updates provided with pictures during the various build stages was value added service on display. It made the experience more special. Found some surprises during the build, like the closet being omitted from the basement by the wet bar. All marketing info and online interactive tool included the closet. Was informed at pre-drywall that the closet was no longer offered and no option to request it. Another surprise was a miscommunication with the design team and the Construction manager about having both recessed lights and pre-wired vanity lights in the secondary bathrooms. We worked through this as a team and I'm very happy with the outcome. Loving the house! After moving in, discovered we may be missing a heat vent in the master bathroom and a cracked window in the garage door. Some additional minor oddities but an excellent work of craftmanship. Overall, we are so pleased with the building experience and the final product. Working together was/is indeed the secret to this success. ... More

Great workmanship great communication with buyer

We purchased a spec home that was supposedly completed. Upon possession we found a bunch of issues that were not completed or poorly completed. Lots of paint, trim, glass, tile, paver, landscaping and other issues. Upon contacting them to correct I started getting the run around. In addition trying to work through their "warranty" dept has been an additional issue. I had to escalate these issues to get get any response and I'm still waiting after weeks for resolution.

We had an overall positive experience. Wes was great to work with.

All 10's for Jimmy and team. Great experience!

I have good experience with Pulte. But where they can do better quality checks than waiting for customer to provide feedback. I seen many mid range builders like Pulte have these issues but when I check other builders for example highland homes, first Texas and Taylor Morrison they don’t have these issues.

Great quality and service with Pulte Homes.

i am very happy with my new home , the care and detailts

A number of small architectural design issues such as light switch locations, the non-use of 'dead space' in the Primary Bathroom, etc., add up to create some permanent disappointment. The lack of ability to address these issues during the construction process was highly frustrating. Perhaps the architectural design department should be staffed with people equipped with better real-world experience. The response time for repairing a major electrical issue was extremely disappointing and the discovery of the solution creates a high level of skepticism regarding similar lingering issues that have yet to surface. ... More

Great quality and great buying experience!

It’s a beautiful home in a stunning desert location. There are little problems that have not been addressed to our satisfaction ie: chipped quartz counter top, We have owned out home nine weeks now and still have issues to be resolved. A partial list: scratched and stained tub/shower enclosure, leaking toilet flush valve, damaged exterior trim (gable), screws sticking through drywall, cracked laundry room utility sink, missing grout, light switches not dimming, scratched window and paint spots on many surfaces. Several issues have been remedied but once the project manager moves on, customer service lacks a sense of urgency. I feel like the 10 month quality review is a waiting game play. Issues should be fixed ASAP! We feel good about much of the initial support teams for purchasing our home, but the finishing contractors leave much to be desired. ... More

I love my house very much clean and very beautiful landscape

As a long distance buyer, I was a difficult customer. However my construction manager was the absolute best. He was timely, enthusiastic and eager to help in anyway I asked. My sales rep was a little too millennial for my old fashioned tastes, but fine. I used a wonderful real estate agent, Charlin, who provided above and beyond service as my eyes and ears throughout the building process. The home itself is 85% wonderful. There are several major issues but most have been responded to promptly. Foremost unfixed issue is the disturbing lack of sufficient electricity sockets. Pulte paid a lot of attention to inserting speaker squares, everywhere, but forgot the plugs? They failed to adjust to a new code disallowing plugs on kitchen islands, so now I have a fairly useless, huge, powerless, hunk of pretty rock in the middle of my kitchen. There are not enough plugs anywhere in the house. Second unfixable item, apparently despite my questioning the slope of the property early on, no one realized that the back of my house would rise 10 feet above the ground. Pulte installed a basic, functional, staircase which doesn't fit the quality or attractiveness of the home. Third, Pulte contracted with At&t to install wiring and a router box. These do not hook up with the providers' outside lines, are way too small for equipment and are in a closet which blocks signal to the rest of the house. Finally, beware your property lines. In my section of this community, the homes are very close together side by side. I knew this when I purchased, but now I see this is not standard throughout the area. Further, pulte designed the homes with little attention to the close proximity. For example, they installed both homes' AC compressor units side by side, on the gated side, effectively eradicating room to pass through with any large items, like a lawn mower? My Pulte manager quickly had a second gate installed on the opposite side, resolving this issue for me, but ... The planners also installed a lovely walk in shower with a beautiful window that looks directly into the window of the next door house!?! My manager arranged for an additional blind for that window. Finally, the warranty people are very attentive, but really shouldn't have to come in and re work my entire valued ceiling due to poorly installed drywall mud. That has not been completed yet, but I'm assured it will be soon. All in all I've only listed the things to watch out for here. My review would be much longer if I told you all of the good things! I really do love my new home, with the great layout, stone tile, four efficient bedrooms, four semi bathrooms, and three large pantry areas. ... More

When first looking at the home, I liked it. The salesperson was very helpful and answered all questions. The process of buying the home had some hiccups but were taken care of in a timely manner. However, one of the major factors that influenced my decision to purchase the townhome was that the HOA covered the structural insurance on the home (I needed insurance only on contents). Unfortunately, 3 weeks after closing I received a letter stating that the HOA would not be renewing the structural insurance and I would now have to cover that on my existing insurance (at a significant cost). To make matters worse, the monthly HOA dues would not decrease with the cancelation of the structural insurance. Potential buyers should inquire about this potential if buying a townhome or condo from Pulte. Workmanship on the home was decent but sloppy in some areas. Even after two walkthroughs and moving in, I am still finding things that should have been caught during routine quality inspections. That being said, the construction manager, Matt, and community care rep, Melody, were quick to respond to these issue and get them resolved. On the whole I still like the home and enjoy the neighborhood. While I am extremely dissatisfied with the insurance cancelation, I would still suggest looking at Pulte homes for potential home buyers. ... More

My move into my new home was effortless. They made it seem easy providing me with contractors and checking on me every step of the way. Thank you Pulte!

We recently bought a home from Pulte. They are a nationwide builder based in Georgia. I was so impressed with the company I bought some stock. The company was very helpful. Robb and Brien were especially great. Overall they offer a very high level of customer service and walked us through the whole process from down payment to closing. They also offer exceptional warranties and prompt attention as issues arise. Highly recommended!

I highly recommend high windows in the living room.

Very good and timely expirience