Pulte Homes Reviews

Love my new Pulte home! Very high quality construction with beautiful finishes. The Pulte sales, lending, construction and service teams are terrific!

It was overall OK experience in purchasing new home. Handing over home before exterior completion especially driveway and sidewalk is unexpected. But, I love the quality of work inside and their handover process. Quality of things used for smart home is questionable as some of them didn't work and not sure how it passed quality check

Unfortunately, after moving into our new home I notice more and more quality issues every single day. The dry wall is so cheap it feels like it could crumble just touching it, there are many walls where the corners are not at right angles and are crooked, the drywall has many imperfections, I am seeing the tape lines in the ceiling under the drywall, there are ridges under the carpet where the flooring doesn't meet, window frames are starting to rust (we have been moved in 2 weeks), front and back porches have huge cracks forming...I could go on and on. The quality sucks. Will never buy a new build again. Houses just aren't built like they used to be. I feel like I live in a house of glass that I have to be exceptionally careful with. ... More

CONSTRUCTION TEAM WAS GREAT AND JULYAN (construction manager) MADE THE EXPERIENCE AMAZING!!! However- We dealt with very incompetent people at Pulte Mortgage (except Brent, who was helpful). There was a huge lack of communication and when we received any communication from HEIDI, it was wrong. The paperwork was filled out incorrectly throughout the process, even at closing. We provided all the documentation required and the closing was scheduled 2 months prior with the requested funds wired 3 days beforehand. The flight arrangements were made based on the closing date. However, we found out the night before the closing that the underwriters hadn't even approved the loan and requested even more documentation, which could have been provided prior if asked for). We are extremely dissatisfied with the lending process at Pulte Mortgage. There is no reason to ask for a closing date or wired funds without an approval. The money was held at the Title company for 6 days. This is inappropriate and unprofessional. In addition, I had to cancel 2 flights (work related) to stay for these specific dates. I had scheduled a delivery for the appliances/installers and Spectrum installation, which had to be rescheduled because of the unprofessional work that Pulte Mortgage did. They have RUINED the lending process experience of buying a home and it is unfortunate that the excellent building process overshadowed the lending process. The construction manager was incredible, as well as the entire construction team. When we were supposed to be excited to close and receive the keys, the Mortgage and title ruined the experience. PGP title also provided incorrect information. We were told we needed a vesting form and power of attorney, when we did not. We spoke with 4 people and all of them gave us different information, until we finally spoke with Phil Brown who came up with a solution. We were finally relieved that we found a competent person at PGP Title after multiple phone calls. We spent 4 hours at closing, due to Heidi’s incompetence and equipment malfunction (printer/fax needing technical support). We had to reach out to the VP at the mortgage company to get everything corrected quickly, so we didn’t have to reschedule the closing for a second time. However, the closer at the signing tried to rush it due to personal reasons and we were threatened that if we didn’t sign the first set of documents, we would have to reschedule the closing. We said that we had to read them first. What kind of closing professional pushes to sign documents without reading them? He gave us the keys and fobs. He did not even bother to test them with us. As a result, we were locked out from the gates for 5 days because the fobs were not activated and it was a holiday weekend. We were also not told about the temporary code that was in the closing documentation. We had to rely on random homeowners to open the gate for us when they pulled up to enter. When we talked to the HOA, they said that the title company never sent the documents to them for activation. The closing process was hurried and inefficiently executed. ... More

The sales team sucks, don’t respond , won’t provide any info until asks

House is nice, most of the workmanship is good, a couple of things I was told were not accurate

Finding myself in a situation at almost 80 years old Buying a new home certainly nothing I expected. Employees made it so much easier kudos to Travis and Justin. I couldn’t have done it without you guys. They both helped me every step of the way responded almost immediately to any concerns that I had.

We chose the Bedrock home in Grandview Estates because we were downsizing after our kids moved out. Although it was hard leaving the family home we had for 20 years, we are enjoying this open floor plan along with updated cabinets, countertops and flooring. Pulte provided many nice upgrades that were reasonably priced. Everyone at Pulte that we worked with were accommodating and responsive. Shout out to Brian and Derek especially for always being there when I had a question or needed help.

Overall a good experience. There are always issues in a new build, but those are primarily cosmetic and easily fixed. This is out second Pulte home and we're happy with them.

I made a good decision for my money.

Brad was truly awesome in helping us with our unique situation. Tracy explained everything about the house and has been so helpful.

Love how my home turned out. Just don’t care for the HOA. They take forever to review plans when your trying to get thing done quick to your home.

Extremely Poor craftsmanship, noticeable imperfections. Very disappointed and dissatisfied

One coat of paint on all of the walls is hardly even the minimum and several spots were completely missed, leaving bare drywall. One supply duct per room and the zoned system not being fully realized is unfortunate to see as I am a DDC specialist. There was no pull string for the ISP to pull their wire to the Low Voltage panel in the basement through the chase pipe even though the plan states that there would be. The speaker wires were done incorrectly along with other cost cutting measures by Procom. Rushing to close even though the outdoor work wasn't done yet was a red flag indicating that Pulte cared more about finances than the homeowner's ease of moving in (the FAQ provided stated that in most cases the driveway should be done upon closing). The gas and 120V outlet in the garage were installed IN THE CEILING 10 feet away from where we discussed installing them IN THE WALL with Anthony, the original construction manager. This is most likely due to our construction manager changing between three different people within the course of 6 months. ... More

Paperwork was smooth. Need more precise move in times and more work needed on finishes it seemed rushed

Over all a poor experience. It started with the sales consultant who is less than forthcoming in regards to the contract we got to point where we were going over everything and she said I’ll just email the rest. It’s a standard contract included in the contract without any discussion appliances and window coverings what we should’ve done, sat there until it was done, and everything was clear. Construction manager was very attentive and helpful. However, the final product had that fell off within a week and was missing a plug in the kitchen required carrying out the brand new tile which is still not replaced and we closed on 3/1 The closing people wanted to rush the closing and my wife had medical issue that we had to postpone it for week and it was like the end of the walk we’re not showing up for walk-through. Did they bend over and change it to customer service for me I would not recommend or buy another Pulte home. ... More

Do not think that they care about you, because they don’t. From the beginning rude salesmen, craftsmen ship is shoddy. The only person that did a good job was a guy name Wes and his Boss. Buying a Pulte home wasn’t fun, and I already have my home up for sale.

We love the home so far!

We first purchased a new Pulte home in the year 2000 in the Charlotte NC area. We loved our Pulte home, but then eventually moved out of the area. 24 years later and we purchased a new Pulte home in Fort Myers! Again, it was a great experience working with Pulte. We love their quality and workmanship.

Thank you for explaining the house in how it was build and walking me through the final inspections. Thank you for answering all my questions and for correcting the things I wanted around my house before I bought the house to make me feel more at home. Thank you again

Frank H - all the folks were pleasant and responsive to deal with

Great experience with the entire team on both sides of the transaction. Builder rep, law firm, title co, realtors, property managers, interior designers.

The quality of materials , including the flooring and tiles are not great quality. Had a great experience with the sales rep and the customer service manager.

Overall it was a solid experience. Even though their communication is horrible! I had to constantly chase my project manager for information. I also missed my pre-drywall inspection, which is unacceptable! However, the home so far, has been good and it appears to be holding well and looks great!

There are too many separate points of contact in the process between Pulte sales and Pulte lending. Those two offices do not share communication well. Sales could have explained things much better along the way. Lending will not give you the best rate, they will give you a “competitive rate”. There is no supervisory oversight that the buyer can see or access. Jason the project manager was the shining star for the company. Great communication, explained things well, and responsive. Unfortunately, after 1 month in the home, we have had to open 4 work tickets for incomplete items or other issues after we moved in. Lovely home, but needs a more thorough inspection prior to closing. ... More