Pulte Homes Reviews

I would not recommend Pulte to friends or family

It was very very easy to work with them

seles rep was GREAT, the tour of the neighbohood really nice too, the visit to the desing center was very nice and easy however once they started actually building it all went to crap project manger was terrible, his ownership of mistakes and poor workmanship was close to not existent! zero attention to detail - multiple closing reschedules, poor attitude and responsivenes to issues, aweful expreince it seemed like he was working for the tradesmen as if they were paying him and i wasnt the customer whose oppinion and work he should be taking into consoderation....

House is very modern and built well. Beautiful kitchen and love the balconies. Excited for this house!

Good experience! Professional support and people!

The staff that worked with during the process were helpful and very professional. We did experience delays in actually getting to move in. It was a long wait but in the end well worth it. Happy to be getting settled in a beautiful new home and community.

Gabriel was wonderful. He helped find the house and walked us through thr process. Then only bad thing was at closing, even though we could sign, we couldn't get the keys. This was because of an error that was made. The certificate of occupancy that was in the folder for our house was actually for another house. Everyone scrambled to get it done that day. We had to cancel our furniture from being delivered. We got the keys later that day but never got a call from upper management to check on us or apologize for the error.

Horrible buying experience in general. From the sales, mortgage, and the title company everyone was pretty bad and unprofessional. They will treat you very good and give you false promises just to sell the house to you. They will for sure disappear and ignore you multiple times after the house is sold. You have to make sure you’re free at all times for the mortgagee underwriting process because they will tell you last minute and if you don’t make it you won’t get your loan. Only one that really helped us is our project manager Jose. It’s crazy that he tried to contact someone in the mortgage department for us multiple times because we can’t get a hold of them. Alex from the finance or mortgage side has probably the worst customer service I’ve ever seen not just in Pulte but everywhere else. It’s to the point that he not only ignores us, the sales team and Jose can’t reach him either. Oh there sales manager Ian is probably just as bad too. Just a greedy person who only cares about profit than customer satisfaction. Pulte homes take pride on perfection and customer satisfaction is completely false at least with the team that Ian leads. Made clear about the imperfections in the home and he basically said suck it up or don’t buy it, didn’t provide for any resolution or compensation. After the horrendous loan process and going through it with their sales team. Guess what? Prior to closing we mentioned several times one of the individuals is just a co signer and he will not be on the title. This is shown with multiple email chains and text messages. We even repeated this multiple times at the closing table to make sure since we know Pulte loves to mess things up and have no professionalism. Again, they added him to the title and we were the ones to find out. They’re now pointing fingers at each other. Title team blames sales team and sales team blames loan team. Tried to contact them no answers unless you keep spamming them. Last icing on the cake is when we went to open our home for the first time, the keys didn’t work. They gave us the wrong keys for the home or it just didn’t work at all. We had to call a locksmith to unlock it and change the lock for us. All in all please do yourself a favor and buy from another builder. I regret buying with Pulte and I will deter everyone away from Ian and his team. ... More

From meeting with Reuben(sales rep) Jessica(design rep), Travis & Glen(construction managers) it’s been totally positive experience for me. Nice that I had the opportunity to upgrade appliance pkg,countertops,add cabinets to laundry room,pick out tile & flooring. Construction managers gave me updates on schedule during building process.

I have been in my home for a little over a month. Obviously I am going to find imperfections, but there are far too many things that pop up that just show laziness. Holes in drywall, nicks and dents in drywall, grout splattered and stuck to tiles/walls, chipped grout, cracked paint in almost every ceiling corner. I've had the project manager/customer service come out to inspect some of the issues, said they would have it taken care of in a couple weeks. it's been over 3 weeks and there is still no update.

My experience was smooth throughout. The builders were in communication and kept us in the loop every step of the way. They ensured everything was done on time and they stuck to their timeline. Greg Dutchovet went above and beyond to make sure we were comfortable and understood everything that was happening around us. Thank you!!

The building time on my house was great!

We are happy with the quick response for any issues. Since Putle is the one of the popular builder, we had great expectations regarding the quality and finishing by the time we close the house. However, we were very disappointed with the poor finishing. We see a lot of paint patch works across the home, doors paint wearing off in two weeks, they fixed it but same repeated. Unclean finish of grouting in the bathroom tiles. Doors misalignments and so on. Carpet issues like, it came off in a week not happy.

Overall, our experience with Pulte was overwhelmingly positive. We love our floor plan, and the building quality is top notch. It was great to have everything customized to our desires

Without a doubt, the best part of our home buying experience were the two Construction Managers, Henry, and Garrett, who we worked with throughout the entire homebuilding experience. Their communication, attention to detail, and care for our experience was exceptional. The Pulte Mortgage group was also outstanding. We love the design and function of our new home. The need for work on drainage is being addressed and we are being kept aware of what (and when) drainage installation is being done.

Buying a home is be a headache, but Bobbette and Mimi quickly settled my nerves and guided me through the process. They were professional, friendly and very knowledgable. 100 STARS for these young women. Danica, Bobbi and Mercedes at Pulte Mortgage put the icing on the cake. While my initial experience with Pulte Mortgage left a very very bitter taste in my mouth, these three professional women made all the difference and turned a very unpleasant experience into one of the most pleasant home buying experiences EVER!!! They made me feel welcomed, appreciated, valued and did everything they could to guide me from start to finish. These five outstanding women is the ONLY reason I continued to do business Pulte! ... More

Really nice people to communicate with and they were very responsive, professional, and respectful that made my experience problem free.

Home buying experience overall was great. Kevin did an amazing job finishing the home and addressing punch list items before moving him. We have bought 3 homes now from buikders and this was by far the best experience we have had. Thank you Pulte team for the hard work and smooth delivery of the home

Kildeer Crossing is an awesome community in greater Chicago area. Proximity to great stores is making is one of the prime locations. I am highly impressed with Construction Manager Mr Garrison .. who takes pride in his work and navigate us with all the process in timely and humble manner. I would highly recommend Kildeer Crossings for new construction in Chicagoland.

This is a great home with plenty of features to settle into.

Very pleased and satisfied. Total enjoyable experience for me.

For what is touted an exclusive part of the havevest community corners are definately cut in community landscaping and cleanliness, hoa is not replacing dead or dying plants, need to hold homeowners accountable for street parking and dog poop clean up within the community, in the home cheap materials are used as standards finish and the cleaning before move in is subpar.

It's good community and very near to 380, Frisco and other places easily accessible.

From Jason in the sales office, to Hannah in PulteMortgage/Closing, our experience could not have been better. The construction and warranty management are also incredibly reachable and willing to work with our final walk through requests. We absolutely love our home and our neighborhood!

I love the home but a lot of additional expense because Pulte refused to do change orders that would have been so simple to do and I raised them day one, more than 45 days before the build began on my home, so there is no way they should not have accommodated my requests! You need to ask questions up front because they will do nothing once you sign the contract. My first time experiencing this and it is my 4th new construction home. My lower rating overall is 100 percent tied to the corporate office and their policies.