Pulte Homes Reviews

Do not buy with Pulte Homes.

Amazing home. Caring service. Quick response time.

I have bought 3 new homes in the last 15 years and by far this was the worse experience ever. Promises were made to have me rate high but then weren’t even attempted to be kept. A signed contract by Pulte and I was redone removing all incentives less than a week before buying the house (huge red flag). The microwave was broken, made a load sound when turned on, was replaced by a used microwave which is missing parts. Very expensive home, quality of structural is good, but experience leaves a lot to be desired.

Pulte was on top of everything during the financial process. When i called for info or questions my call was returned within 24 hrs. Excellent experience.

I recently had the pleasure of building my dream home with Pulte Homes, and I couldn't be more thrilled with the experience. From the initial design phase to the final touches, every step of the process was seamless and enjoyable. One of the key reasons for my positive experience was the exceptional construction manager assigned to my project. From day one, she went above and beyond to ensure that all my needs were not only met but exceeded. They were attentive, responsive, and truly cared about delivering a home that I would love. Throughout the construction process, the construction manager maintained open communication, keeping me informed about progress and addressing any concerns or questions I had promptly. Their attention to detail was impeccable, and it was evident that they took great pride in their work.Moreover, the quality of the workmanship was outstanding. Every aspect of my new home, from the foundation to the finishes, was executed with precision and care. Pulte Homes' commitment to quality was evident in every corner of the house, and I couldn't be more satisfied with the end result.Building a new home can be a daunting process, but with Pulte Homes and their dedicated team, it was a truly enjoyable experience. I am grateful to the construction manager and the entire Pulte Homes team for their professionalism, expertise, and commitment to customer satisfaction. If you're considering building a new home, I highly recommend choosing Pulte Homes for a superior experience and exceptional quality. ... More

The house is great but the mortgage through Pulte was a longer process than expected.

Finally we found our sweet home

Ryan our builder POC and Mason the sales associate were excellent at this community and really provided quality services. Whenever we had questions or concerns they addressed them immediately! I cannot recommend Pulte homes enough. We are super happy with our home purchase.

I had a home built before and was a little worried how Pulte would do honestly. I felt they did a great job overall and our Construction Manager Rob was very attentive to fix what was needed before and after our closing.

All the above mentioned were helpful and made the entire process as painless as possible

Home is exactly what we wanted and the response to fixing items has been good.

The staff is very house and informational

Workmanship could be a little better Overall good experience

We weren’t familiar with Pulte homes or with large building companies although we had 10 houses built for us over the years, so we “took a chance.” Happily, the promises made were promises kept. We were kept informed from framing to finish. We moved in right in the middle of promised date range, and the house is beautiful.

Very poor quality of construction, no response for services, many problems from day one. Never ever recommend anybody to buy from pulte.

I am writing to express my deep disappointment with the responsiveness and follow-through of the warranty department regarding issues with our newly constructed home. While we were very satisfied with the professionalism and attentiveness of both the sales team and the construction project managers, our experience with the warranty department has been far less positive. Unfortunately, we experienced a significant plumbing issue within two weeks of moving in, resulting in a basement flood due to an improperly sealed pipe penetration. Despite repeated attempts to contact the warranty department over several days as the situation worsened, we received no response. Amy our sales agent was ultimately instrumental in facilitating initial contact with the department. Throughout the repair process and subsequent warranty requests (over 15 in total), we have encountered a persistent lack of communication and follow-up. There have been instances where appointments were scheduled by the warranty department and then not honored, with explanations of a closed Colorado office leaving us without recourse. Furthermore, no representative from Pulte has ever visited our home to inspect the quality of the repairs or to address our ongoing concerns. The current lack of a clear and responsive communication channel with the warranty department raises serious doubts about the future resolution of outstanding issues. Frankly, if we had known the warranty would be handled in this manner, we would not have made the significant investment in a Pulte home. ... More

I decided to sign an agreement with Pulte Homes to buy my new home after inspecting the home. I was fascinated by the offer of covering the closing cost which was said by the Sales consultant and I was informed i would only be paying the 5% down payment which was $19700. This was an exciting offer. The mortgage application came through and I was informed by pulte mortgage that I would be paying the closing cost which runs $5000+. I called the sales consultant only to be informed that market changed and the incentive will only cover part of the closing cost. I felt so mad and disappointed why I wasn't informed early because I had to overstretch my budget to do that. I had already broken my lease agreement and running about $3400(includes lease break fee (2570) and prorated rent for the month I will be in my new home). I reached out that the sales consultant should find some leverage to help pay of my lease break fee at least and will be glad if they can pay the lease break fee of $2570. She came back to inform that the management is happy to offer $2600. I was glad about that. I signed a change order towards that and she also did sign her part and reverted back. She came back again to tell me that the mortgage company won't approve them change order that it's out of the 3% incentive. At this point I was seriously mad. I thought of why didn't she do her assignment before giving me the news it was approved and giving me a contrary option on another time. This was very painful and felt very bad about the whole scenario. I had gone far in the mortgage application and was about to close. I had to find a way by all means to get some money for the closing cost and I still had to pay my lease break fee this ran to about $10000 after paying my down payment. The whole buying process is toturing, lack of communication and there is no transparency. In all I would never refer anyone to buy from pulte homes. When you are not sure of information there is no need to say it and stop giving false hopes. She reached out to me after closing justifying the reasons why they can't paid saying the house was reduced which she already told me when I wanted to sign the agreement. This is not justifiable and till today I am still feeling bad about the bad experience of the whole buying process. ... More

I was well informed from start to finish, my building superintendent was knowledgeable, always responsive and kept me informed the entire way.

The walk through was rushed. After moving in, we have experienced many issues. Leaves a very bad taste in our mouths when you pay 700k+ for a home that has leaks, electrical issues, etc. Probably wouldn't recommend Pulte at this point.

Houses are well-built. The individuals selling them are very professional. Brian was great. Once our house was built Eddie came out was very personable and willing to help us in anyway he could we had a slight issue with the irrigation system. Eddie had the group there fixing it the next day. Your entire team did a fantastic job. Can’t wait to get to North Carolina and our new home.

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This is my 3rd Pulte Home, I should have learned my lesson. When we went to the design center to pick materials we we upsold on Quartz Countertops. We picked a design pattern that we liked, and went about our business. The contract clearly said QUARTZ , but when we moved into the home, and within one week the QUARTZ countertop chipped, and stained, we knew something was wrong. we contacted warranty, and during our research we found that they installed a product called Silestone from Consantino. In their own literature they do not use the word Quartz, because it is not quartz. When I had the warranty supervisor come in, she appologized for the Silestone rep not being in attendance (he knew I would ask him to explain how they were trying to pass this crap off as quartz) she said we got what we were contracted to receive (she explained that there are no 100% quartz products in the market and that this product had up to 40% Silica (quartz) in it. THAT IS NOT QUARTZ. we found out later that another neighbor had the same problem, there counter was defective and they replaced it. BAIT AND SWITCH, BUYER BEWARE. now we have to buy all new counters to get what we paid for ... More

After the purchase, things got better. Shane and Ed have been very responsive to any issues I’ve had with the house. The house floor plan is a sweet spot in the housing market. The workmanship is not something I’d brag about. But I realize that the nature of the trades in 2024.

Sales team, design team and lending team were good. No real issues there. Quality of product is a different story. From quality of materials to work ethic of sub contractors, we had issues from the moment framing started. So many issues with walls not being squared that it’s become laughable at this point. Our original construction manager was disengaged and made constant excuses. Luckily we walked the the house weekly and took pictures so we stayed on top of him non stop but still had issues getting issues addressed. He was replaced with another manager and I will say he has been amazing. However, he walked into a complete mess and has been trying to dig out of a deep hole. Been in the house for over a month now and still trying to get repairs done. Plumbing issues, painting issues, had to have stairs and hand rails completely restrained twice, issues with sprinkler system, etc., etc. Pulte preaches “Build Quality” but we haven’t seen it at all. We would never buy another Pulte home nor would we recommend. ... More

Tiffany was great, strong attention to quality during the final inspection and delivered everything as promised. Answered all questions and met all of our expectations!