Pulte Homes Reviews

Malcolm and Mary Ann were wonderful to work with. They were extremely organized and had great attention to detail. We greatly appreciated their follow through to ensure that our home was well built and finished in the choice of products we wanted. We feel that our home was a very good buy for the money.

We had a horrible experience after our home flooded because water bottle was left in plumbing. We had several other issues like bathroom glass missing, no water going to dishwasher. Pulte response was less than desired. They have horrible customer service and poor response time to issues encountered. Warranty manager never respond to phone call or text. Yet his number is listed as contact. Director of customer services was very rude, condescending, and unsympathetic to our situation which was all due to their negligence. I believe he needs training in customer service. Overall, I would not recommend Pulte Homes based on the experience we had with them. ... More

The team at Pulte was so great to work with This is such a huge purchase, it is a lot to think about with so many decisions. I felt comfortable from the start. Working with Robb I knew I was in good hands. I was able to drive by and see the progress and Robb kept in touch with all the updates. Then I started working with Tom who kept in touch with me right thru to closing. Tom convinced me I would love my house and he made that happen. Great experience with a great team of professionals.

All the crew during the process were excellent, they are dedicated and professional. Thank you for the great experience.

The process was smooth. There has way too much paper!

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... More

This experience was excellent and easy from the beginning to the end, construction manager is excellent and answer any question I’m happy with my home Thank you

Overall house is ok. Kitchen cabinets that were upgraded look like they're 10 years old. Quality is ok but finish is terrible. Scratched and look used. House is very noisy. AC hums loudly thru vent in hallway. Dishwasher and washing machine very loud. Had a few issues that were dealt with promptly. Still waiting for a few things to get fixed. Homes are VERY close to each other. Overall satisfied but not wowed by any means. Had a Lennar home prior to this. If I had to do it over I'd probably use lennar for the value vs cost

The language of the sales person changes once you sign the contract, they never give you all the correct information to make informed decision. But the knowledge of sales person was good and helped us make great selections. Construction manger very rigid, he is just for passing information, only time he was responsive was when he wanted a rating of 10. Customer service team responds to issues as per their convenience. The whole home construction experience is designed as per Pulte convenience and not Customer convenience/satisfaction. At the end but the house was good the experience was bad.

We are very pleased to say that Pulte has really exceeded our expectations, great job guys and thank you for the experience you guys are awesome at what you all do.

Has been a Good experience with Pulte

Pulte made the process easy and quick during our home buying process. Mike ensured our home was to top quality and walked us through how they build their houses and what they check for. It was nice to know our home was built by people who took the time and care they would with their own house. I highly recommend Pulte and their craftsmanship.

I would not recommend building with Pulte they do not stand behind their homes. Buyer beware!

Where to start, very poor materials used to build the house, very poor quality control, i found so many issues within the first 2 months that i haven't in my 17 year old condo. Looks like all they cared was to make the sell instead of building it correctly.

Love the quality of Pulte homes and the person in charge of our home Matt did an amazing job in making sure the house was properly built to the final details.

Build quality of the home is not very great. Option selection process is not very informative, sales executives not always know the correct details and mis-guide in making selections. Design appointments are a disaster with no proper lighting and time to make selections. We have to make all the selections in one meeting and we are rushed into making decisions. Building process was decent overall but when it comes to fixing any open issues, the construction team does not respond and even when they do, they only fix the issues partially or improperly. Home is decent and the floor plans are good but the overall experiece is not very great and will make you a little unsatisfied at the end of the day. Home is a very big investment and we would like to be a little more satisifed at the end of this amazing experience. ... More

Process has been great so far with purchasing and construction. Some of the material quality provided is not so great.

Overall its a nice house. We did a quick close, so it was almost finished being built. Had some issues, but Pulte is quick to fix things

We thought Pulte homes are highest quality and workmanship but after moving we are disappointed with the way construction happend. It seems like rushed construction made distortions, defects. we are raising warranty tickets to correct them. Also we bought this home just for school purpose but school zone changed next day of our move in. So please tell customers likelyhood of changing school zone

We are very pleased with our Pulte home. There are always stressors in a new home build and we had some unintended delays but the finished product is a beautiful place to retire. The finishes offered are gorgeous and it’s a lovely home. While not custom builders, the team worked with us to make the home more wheelchair accessible within their abilities, and did a wonderful job. Cheryl, Dustin and Kevin were always professional and gracious at every turn. They worked very hard to ensure a quality build. We are most grateful.

Very seamless transaction and pleased with the quality of the work and follow-up on wrapping up items prior to and shortly after closing.

OUR Home sweet home became a reality because of David. He was our building manager and he made all our dreams come true. Building a home is never easy however David made it doable. He kept us updated and answered all our day to day questions. We are so happy, that any future project that we take on, David will be our first call! Thank you Pulte Homes!!!

Fantastic all the way through

This is our first time to build our home and Pulte provided a satisfying experience. The whole process was smooth. We were kept informed of the building on a weekly basis from our construction manager. This company was very easy to work with and we love our new home!

Summer Bay isn't sold out!!!! Whether its a dry lot, on a lake, or overlooking a preserve Summer Bay is a secluded and quiet place to live. Plus the prices are unbeatable!