Pulte Homes Reviews

Poor quality of vendors used, and warranty process falls on the homeowner to turn into the general contractor to handle the vendors for repairs.

Working with the Pulte team was an absolute pleasure! Marianna was always readily available to answer my questions! James was extremely helpful as well, making sure I knew who to contact in case of emergencies. Luke and Brian were so helpful during the initial walkthrough as well as the final walkthrough. Answering all of my questions every step of the way!

From the start of our purchase of our home of our Pulte home Ms Tremka our sales agent and Taylor our contractor was outstanding making sure we were informed every step of the way they were fantastic customer was stellar. We love our new home.

Our supervisor, Joshua, was outstanding in communication and professionalism. He responded to all of our questions and continues to even though we have moved in.

Alex , construction manager was awesome, very patient. Did a great job explaining everything throught the process. Our heart felt thanks to Alex.

We have had a great experience so far with out home! The only thing that has caused multiple problems for us are the windows. We received a cracked window and had to wait several weeks for it to be replaced. Our basement window leaks when it rains. And the windows are not completely sealed which causes airs to get through on the sides. Pulte as a whole has done a great job but not sure who they are using for their windows.

Multiple mistakes in what we requested and what was built. Lack of frequent proactive communication.

The build and design process working with Mary Ann and Alan was all we could ask for and more. Amazing people. Highly recommended.

There needs to be better communication and better quality of trades. The quality was to the minimum of code rather than quality expected with the new higher prices Pulte charges. Our yard was not graded and has so many flooding issues as well as our septic was never turned on until after a month we moved in, it could have been a disaster. 1/5 of our backyard is un-usable due to mud and no grading being done. We can’t let our dogs out in our backyard because of it and it’s unacceptable being 3 months in without anyone fixing it properly.

I had a great experience with the purchasing team, however, I was surprised that the appraisal wasn’t available until 2hrs before close. The appraisal was less than asking price. We received an 30k off based on the pre-appraisal asking price which was misleading since the house appraised at the same price as the 30k off, so we really didn’t get an incentive other than 10knat closing.

My husband and I enjoyed our experience when we decided to purchase a home in the Island Camp, Delta Coves area. The team was wonderful and Dorian, the Const. Coord. was awesome with walking us through and answering all of our questions. He even gave us his number in case we had any future issues, which we have had none! We are very thankful for our new Pulte home! It's impeccable!

The home build experience went well. Dustin and Mark keep us up to date on the building process and answered all our questions in a timely manner.

Home was filthy when I received keys, cabinets were missing shelves, crown molding missing, paint all over garage and back patio. Paint in grout in bathroom. Numerous other attention to detail issues.

Everything was great with the choosing of the lot and model. I wish buyers had more say in the choice in options for their home in terms of colors, blinds, and interior paint. I did not like the experiences with the external providers (blinds, security, etc.). I did not think it was a valuable offering. Everything else was great though.

Great experience with Pulte homes.

Not Satisfied ,I am disappointed .There were issues that needed to be addressed ,Doors,paint ,garage door. I will have to fix them my self. Like I said I am not satisfied.

Pulte homebuilder made my life miserable during this transaction, put me and my wife through the WORSE experience EVER even having her in tears. Consumers need know their options, and are educated in Pulte's business and their tactics. Get an inspection during the home build process and final walkthrough! Pulte Home builder colludes with Pulte Mortgage to approve buyers not on whether you are qualified or not, but based strictly off a financial gain or loss. I am a very qualified buyer, my file confirms this point how they operate. Reminder, it's a non refundable earnest money deposit! Do your research and always have back up lender in place during the transaction so you don't lose your house, earnest money or incentives they will not honor to their benefit. DO NOT recommend doing business with them! ... More

I cannot race enough about how much I love the model, the lot, but the luxury vinyl plank flooring is the one and only thorn in my side. I know it’s a floating floor and my construction manager tried as best he could to have the flooring company fix it but “acceptable movement” is annoying when the floor is supposed to be flat no feel like there are air bubbles intermittently. Other than that, my construction manager is the absolute best, every question I had was asked and answered, every issue was solved (except the floor) but that’s not his fault, and he was always easily accessible.

Stephanie was our salesperson and her handling of our project left us deeply disappointed and feeling undervalued. She harped on the fact that we would be receiving timely and consistent weekly updates. She even stated that we could choose to be updated via phone call or email. We communicated with her that we would prefer to be updated via email as I was traveling extensively for work and I wanted to ensure that my wife received the same updates so she's in the know and didn't feel like she couldn't make an educated decision without me. Unfortunately, Stephanie was given the incorrect email address for myself. We requested she correct it via phone call, email and I even went physically into the office to get the issue corrected. Unfortunately, that incorrect email address is still attached to Pulte's communication to me therefore our information could very well be compromised. Our build took about 30 weeks. Stephanie sent us a whopping 4 building update emails during that time (one of which had two weeks of updates included and another building update email stating that she would NOT be sending out a weekly update email as she would be out of town). When Stephanie would send out her email updates, it was on Wednesdays towards the end of her work day and she would then be out Thursday and Friday and would be back in the office on Saturday. That being said, if my wife or I had any questions we wouldn't get a response until the following week. We did ask if we could get her to send out her updates earlier on in the week to which we were told "no". Pamela helped us in our Design Center appointment. She was a pleasure and a breath of fresh air to work with. Unfortunately, and to no fault of her own, Pamela's computer crashed towards the end of our appointment and therefore she had to complete our change order the following day without us. I'm unsure if there is a correlation of Pamela's computer going down in our appointment and my wife and I almost not getting to have an electrical appointment but we almost didn't get to have our electrical appointment due to the fact that someone from Pulte informed our realtor that Pulte didn't have on file that we needed one. My wife had to reach out and email Pulte representatives to get clarification that we did, in fact, actually need to have the appointment scheduled. Kolton was our original project manager and we never heard from him other than when I submitted our third party inspection to which he lied about an area that should have been spray sealed green but stated that it was a clear sealant spray paint instead of the green (yet all of the other areas throughout the house were sprayed green). There was an almost immediate change once Dylan and Aaron took over our build as project managers, in the best way. They had great communication with my wife and I and they were very timely with getting things completed. Dylan, Aaron and the construction workers are really the only saving grace through this process. They did a phenomenal job with getting my wife and I through the homestretch. My wife and I never received the first email with this survey in it. My wife reached out to ask for it and Wendy, from the customer call center, stated that it showed in the system that it had already been sent out to me. She then let my wife know that she had to elevate the request for the survey to be re-sent to a manager which took the manager about a week to get to us. ... More

DESIGN IN 3RD BATH IN BEDROOM ACROSS FROM LAUNDRY HAS A DOOR THAT OPENS INTO BATHROOM. SHOULD HAVE BEEN A POCKET DOOR. FLOOR TILES IN HOUSE ARE UNEVEN. PAVERS ON BACK OF HOUSE ARE BROKEN AND VERY UNEVEN . BIG GAP UNDER BACK DOOR.SUBMIITED REQUEST AND TOLD THEY WOULD GET BACK US IN 48 TO 72 HRS. NEVER HEARD BACK.

It was an absolute pleasure working with Greg! He has always been a very clear and effective communicator, extremely knowledgeable; quick and effective and answered all my concerns. Susan was also fabulous to work with; super friendly and sweet. Ray, now this gentleman brought a whole new experience that will forever make our home truly special. Such a genuine soul! Thank you everyone for a memorable experience!

alex is great always communicating with us on the process

Unreasonable policy on delays. I had to pay extra money from my pocket for no issue of mine. Escalated to CEO, no response. Will probably think twice before buying another home w/ Pulte.

Good experince with everything

Great sales team, very knowledgeable about the homes they are selling. After moving in Tiffany was a great help in explaining all the little things we need to know about the house and the warranties as well as making sure everything was perfect for us as the buyers.