Pulte Homes Reviews

The sales person and building GM were great. They communicated often and immediately tried to resolve any issues or questions

Overall pleased with experience, but one should be aware when moving into new construction that until the building has been “broken in” there will be issues like malfunctioning elevators, fire alarms accidentally triggered, etc.

People were very friendly but don't know who has to communicate was. I received the papers concerne the HOA about 3 weeks after having signed and paid my house. I was told the we will be informed about the activities that are organise it is now 3 months that I moved in the house and still haven heart anything,

I've read a lot of reviews about Pulte. And I've seen a lot of complaints, most seem like the people just weren't paying attention but a few are valid. Communication, build quality, etc. We rarely got updates on anything with the house at first. If we didn't bug and email and text and call constantly we had no clue what was going on. We always wanted to see what the inspection reports were but we never did. That's how involved we were. We wanted to know every piece that went into this house. We drove over 9 hours several times just to get an idea about what was going on. With things like the roof impact rating, the builder and seller had no idea what we were talking about. We had very little control over small details that felt odd. If you buy a Pulte house you're getting the specific build with very little deviation. Post buying, a lot of the issues were fixed in the first month and they made sure to get the right people out to us more than once if something wasn't right which i appreciate. We somehow got a hold of the area manager (who's awesome) and things moved much faster. 2 months in and we have a few issues left, some minor, at least three major. The unfinished basement is great but I spent several days actually sweeping out the sawdust, nails, cigarette butts, and gas station cups. So that's nice. Things like the door stopper weren't' even aligned with door it was stopping but they fixed it. Our garage door is jerry-rigged because (and its assumed) someone put a nail through the electrical cables. No idea what the resell value of that will be. We have a list and almost every week one thing gets fixed. We understand we're not the only house and there's only so much people can do during the pandemic. And it hasn't been so bad an experience that I'd say I'd never buy a Pulte home again. I'm in the military, the next potential place we may go, we looked up if Pulte builds this model out there. But it should be said, if you buy a Pulte home, stay on their butts. GET A THIRD PARTY INSPECTOR A WEEK BEFORE CLOSING PEOPLE! He found a few things we never would've noticed. Yes, i had to deal with a lot of paper work for the mortgage. ITS A MORTGAGE IT SHOULD HAVE PAPER WORK! But the pulte mortgage people were always available and yes they're going to bundle and sell your loan, that's standard practice. But they were great too. Look, you're buying a house, it's a big deal. Don't just ignore it till it's done and trust that it'll be perfect. Annoy, bug, threaten and cajole because if you don't there's no telling what will happen. And once it's bought, stay on them anyway. I think most people just go silent or get frustrated easily and they don't want to deal with it. We still have major issues with the master bath, the grading of the land under the deck, the actual deck is very wobbly. We'll keep on them. But overall it's a fairly good house. But it does have issues. ... More

Great experience from start to end.

Sales rep was not pushy and went the extra mile to help us get what we needed

Good overall experience with the purchase

I almost gave all questions a 5 star. Some of the trim/molding could have been (easily) cut better and caulked better. Kinda sloppy with the caulking.

Dealing with the PULTE Team from start to finish was very professional and responsive.

They were fast and was real good to deal with the problem

Our heating unit has been broken for over a month and it has not been fixed. Supposedly they need a part that they can’t seem to obtain. It is actually snowing today. No heat. This is a brand new building. How hard is it to find a part? The are building another 50 unit condominium complex right next to ours. Couldn’t they take one heating unit from there. Our heating unit leaked down to the two floors below us, so we are all unable to have anything in our coat closets.

They did what they promised and responded in a timely fashion.

There is always room for improvements on finishing.

the building project manager has been great before and after the sale

Everyone was great during the entire process. Exceeded my expectations!

Need to be on top of the work all the time, the workers don't care for peoples homes and how much u spend to make it nice , the paint is bad, I can go on . Keep ur eyes open.

Great communication throughout the entire process. Pulte made buying this home very easy. In every aspect of building this home, Pulte was on-time & always one step ahead of the process!

Very disappointed in quality of workmanship. Also qualify of some materials questionable. Great example. We have been in the house less than 2 months and already replacing all the main level flooring. Cheap quality material and noticed many blemishes that were not addressed at installation. Even worse, as I was removing the flooring, there was little evidence that any dirt and debris was cleaned up before the flooring was installed.

Great people from start to finish - sales, construction and financing. Incredible communication from construction superintendent every week letting us know what had been completed and what was happening the next week. We put a lot of details into our home and they got them all. As there is in every home, there were some issues - they were promptly addressed. We have built 5 homes - this is our first Pulte home and the best experience we’ve had!

Amazing group of people to work with.

My entire Pulte team did a great job!

knowledgeable, courtesy , and professional personal at all levels of the pulte organization. Responsive to needs and questions of the buyer. Overall , an excellent new home purchasing/building experience

At first the response to issues was immediately taken care of by Pulte but the vendor responses are terrible. They don't respond to phone calls or they just don't fix the issues.

Things were good until the end. Since I closed I have had a terrible time trying to get issues resolved. The little attention to detail is missing. There are lots of little mistakes. For example, paint spills and splatters, lumps of plaster, scratches. Several of the items marked during the final walk through were never fixed. They planted trees then turned off the irrigation so now all 5 are half dead. They won't replace because there are still a few green branches. I can't get anyone to respond to my emails. I asked someone to come out and check the issues that I have and I get no response. I like the house overall, but the little attention to detail is missing. I hope that big issues don't show up in a few years. ... More

Pulte was very open to sharing the status of the build. Our house was finished on time and they have been very responsive to fixing a few minor things.