Pulte Homes Reviews

Very bad quality of work done, specially the floor

Major repair that needed done (I caught it) after closing. Extremely frustrating and stressful to deal with after moving in. Was not fixed correctly the first time and I've been dealing with it ever since. Multiple promises to fix several items right after closing have not been done months later. Warranty submissions go unresponded to for months (in talking with some neighbors, it's taken more than a year for some fixes). I'm lucky not to have some plumbing/leaking issues that I've heard several have had throughout the neighborhood (or at least they're undiscovered as of yet). Do your research and speak to existing homeowners before you build. Be prepared to not close on your house until they fix major issues, or they might never get fixed (or you will have to pay for a repair on your NEW home). ... More

Partially shoddy craftsmanship. Cheap materials. Misinformed by salesperson.

Sales and mortgage service were great. Construction process follow up also at a high level. Unfortunately, the workmanship quality isn’t just there. Very poor care for final touches such as painting and cleaning. Their MO is to let you tell them during your final walk through what is not to your satisfaction and then they will fix. Very disappointing, I don’t recommend Pulte at all.

Recommend to ask lots of questions when building new. To participate in the building process as much as possible. We were out of state and were not able to fully participate or visit. Pulte has a great on -site manager at Primus, who is very professional & responsive to our questions after we have moved in, as well as setting up vendor returns for any needed corrections timely.

The quality and workmanship is top notch. Can call ur home. There’s a few issues identified by Paulte was responsive. I just don’t like that my driveway issues cannot be fixed .

Very happy with my home

I feel fully cared for with my new home from Pulte Homes.

Great sales, builders and finance team.

Extremely negligent when supervising their trades or workers. You buy a new home, to start fixing all the messes, mistakes, and wrongdoings for at least the first two months after you move in. It is outrageous...

within one month- having lots of issues in the home

We loved our experience!

Original sales experience was misleading on some items. Mike, our construction manager, is absolutely fantastic. He is extremely detail oriented and ensures work is done exceptionally. Communication is not at all fantastic. There should be someone responsible for communicating better with the community and homeowners. Mike is in the field all day and many questions are outside his scope of work (common areas, etc.).

We love our new home. There are a lot of thoughtful features and we appreciate the focus on energy efficiency. It's very, very close to perfect. The purchase and selection process was pretty smooth and streamlined. They did a pretty good job of keeping us updated on progress. Our field manager seems pretty conscientious and I have pretty good confidence that things I can't see are done properly. That said, there were a few breakdowns in communication, but eventually, everything turned out the way we wanted. Now, I'm a perfectionist and I tend to notice where it's not perfect. There were a few things that were immediate concerns and Pulte resolved them right away. Six weeks later, we're still missing a few items, so I've submitted requests to have them installed - generally they're pretty responsive. I think COVID-19 has delayed things a bit. There are some features that seem scratched or dirty when I would expect them to be new - they'll be scratched or dirty after a few weeks anyway. Overall, I would buy from Pulte again. In any home-building process, it's imperative to be involved and present and pay attention to what's going on. It's no different with Pulte. In the end, they did good by us. ... More

While watching the building experience was enjoyable the continual issues we continue to have has not been. There has been a lot of pointing the finger when is comes to the repairs that need to be done. Most of which were addressed prior to closing. We have major drainage issues and I’ve reported this numerous times along with pictures and nothing has been resolved. Actually I’m getting ready to email Joy again. Not satisfied!

Pulte Exceeded expectations at all levels of the home building process. We are very happy with the finished home. Very elegant!

The home plan, site and space is awesome. We have had several kinks. While all responded too, I’d say it’s because too many contractors are involved.

Main issues with our home is details mainly but not limited to painting. These issues were brought up prior to closing, closing was July 14, and it is August 31st and the issues are still not resolved. Our side yard is still wet every day and that leak is still there and we can not get help to resolve this issue.

Satisfied and trustworthy

Several changes made without notifying me

The materials were fine in terms of value for money, but the workmanship was not. There are visible sheetrock joints and bumps in some places on the walls. There is a rather steep gradient in the flooring, which may be by design, but there are minor yet noticeable ups and downs in the flooring as you walk on it. Similar minor workmanship issues throughout the house. The way the contract was drafted, it was punishing for the buyers in terms of timelines and penalties, so read it carefully.

Ryan and Tom are awesome!

Buying a Pulte home was a great experience on all levels, starting from the sell representative, the model homes and so on, We're not from Florida, some of the transactions had to be done from a distance and everyone on the Pulte team made it easy for us to feel reassured about the whole process! We are very pleased and are looking forward to stepping into our new home, hopefully this will happen soon, depending on the Canadian/US boarder rules.

The Pulte sales staff was excellent. Randy and Linh are wonderful and knowledgeable people and were a pleasure to work with. Randy was always able to answer my questions during the sales process and waiting to go to closing. If Randy didn't know the answer he would very quickly get back to me with the information. He always gave great advice. Now that I am living in The Atrium I'm impressed with the overall quality of my unit, especially the finish carpentry, tile work and painting. The appliances are top of the line. The keyless entry and the smart thermostat in conjunction with their apps make thing so much better. The project manager Jeff who I initially worked with during move-in was excellent. He was very knowledgeable and quickly got things taken care of and was a pleasure to talk with. Unfortunately, getting the few things that need warranty repair or assistance is a slow, frustrating and tedious process. Further, there is a total lack of communication since moving into The Atrium. There are no emails or newsletters to all owners announcing when amenities will be completed and open. Thus we are left to get pieces of information from other owners. I recognize that this is a new development and expected to experience some problems but the lack of communication should have been anticipated before opening the buildings and systems should have already been set up to provide better communication. ... More

Beautiful thoughtfully desinged homes and the rliability of a trusted builder which I trust will respond to any issues if they were to arise. Would definitely encourage anyone looking for a new home to buy a Pulte home.