Pulte Homes Reviews

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If I had not stopped at the construction site every week, many things would not have been fixed until it was too late. Plumbing in the wrong place. Air conditioner pad in the wrong place. Electrical disconnect and service outlet for A/C in the wrong place. Contractors smoking in the house. Shower stall glass in master bathroom not caulked. Garage door controls on garage wall reverised. Screen for patio door bad, still waiting after a month and half to be replaced and installed. Base trim cut wrong but installed anyway. Hallway wall by third bedroom not plumb...

We have been moved in since March 23rd and have had issue after issue that has gone unresolved. Pulte hasn’t sent us any help besides a few emails. In my opinion we shouldn’t even be paying the mortgage if none of our warranty or services are not being upheld.

I titled this because they have been responsive and do great work when an issue has been identified. When the job is left to those who you can tell are clearly capable like Tim, Larry, and Jim there have been minimal issues. Tim has done several repairs in our house and has been very positive. We like his workmanship. Jim and Larry have been helpful with questions and concerns through correspondence and setting up appointments for repairs. We have seen a difference in quality since we have started working with them directly. The one star off is for some direct vendors who have come for repairs and Pulte's property management Associa. We aren't done yet but we look forward to a positive finish as things pickup and wind down. Big Thanks to Tim, Jim, and Larry. ... More

Purchase my home 43 days ago and i'm still waiting on maintenance issues to be completed. AT&T could not connect my internet because the holes they run the cables through are clogged up. Pulte has no urgency to fix issues once you have closed on your home. If things are not fixed or I am not contacted soon I will be making my 2nd BBB complaint. If I paid for a brand new home regardless the price I do not want to deal with issues right after closing.

Beautiful house. Love our house.

Pulte Homes builds beautiful, functional and comfortable homes, with a keen sense of detail and convenience to everyday living. They are fast, reliable, attentive and very professional. I've had only two minor issues in my home in the 6 weeks since move in, and they addressed immediately. The Field Manager, Malcolm, is a consummate professional, as well as friendly and personable. We are so very pleased with our new home! Thank you, Malcolm and Pulte.

I was the PM for essentially the entire project build. I was forced into the house saying if I didn’t close, I may not get the house for a while blaming COVID. The trades rushed to get the job complete and botched everything. I’ve been in the house only 2 months and I’ve had EVERY trade come out, at least once, for one reason or another: - Forgot security system entirely - Botched entire electric plan and wasn’t caught until I said something right before drywall (delayed the project weeks) - Had to regrade about 60% of lawn due to sitting water and lack in grading - Chipped tile - Bathroom tile had permanent marker all over them with serial number for the tile #28314 - Grout seal was left to stain floor tile in master bath and laundry - Concrete runoff left and never removed before sod was laid in backyard - Sod died due to concrete and was never replaced to the point where the dead sod was over run with weeds and grass (still isn’t fixed) - Masonry grout had holes and they used white caulk instead of grout in front entryway - Countless texture and paint issues inside and out - Items left under the carpet (nails, plastic and extra padding) but they laid carpet anyway - Found nails, glass, brick, wire, wood, stone, beer cans, sharp rusted blades all in my grass while weeding - Appliance Touchscreens don’t work for Whirlpool oven and I need to go outside and reset the breaker each time this happens - They installed an old HVAC control and fought me until I showed PowerPoint documentation from my first day that I standard is the touchscreen - Irrigation head broken, lost water for days, and not all my grass was getting wet and subsequently died - 4 Windows upstairs were installed off the track and/or squeeked so bad it had to be replaced - HVAC dampeners we’re backwards so upstairs controlled down and vice versus - Media Room is significantly hotter than the rest of the house so they had to come out and install 6 more vents in my roof Are you getting the point? Where does it end? I’ve only been in the house 2 months! Our neighborhood Facebook group has nothing but TERRIBLE things to say about their experience with Pulte. Even with how bad everything was above, PULTE Mortgage was the WORST of all. Heard from multiple sources they are corrupt and I saw it first hand. My experience was so bad, they offered me a 3% rate and I took a higher rate with another company because they were so manipulative. They do not stand for quality and don’t be suckered into the 5 star client feedback they must have paid for. I truly hope you don’t go with them and have to deal with their incompetence. ... More

Great team from start to finish! Communication throughout the building process was fantastic as well!

overall very happy with our home. Team has been responsive and building manager was great to work with

I would highly recommend Pulte Homes. We were not living in Florida when the home was being built, when we arrived the home was in great condition. This is our 3rd home we built, and by far the best.

I think each building would have been better with a bit of more square footage. Especially with the roads in between the blocks

Recommended builder

I recently purchased and moved into my new Pulte home, I could not be more satisfied with the quality of workmanship, the attention paid to detail and dealing with Tom and Ryan was beyond expectation.

Builder always update of home progress on weekly updates , they delivered what they promised

The warranty team is very prompt. The houses are fairly priced.

Thanks for Pulte and all people worked with on my new home , really my home quality is high quality, the design exterior is very Nice and interior design is super , we very satisfied with everything on home , kitchen is future , smart , nice design and looks super nice . Gathering room is huge, PPC it’s nice and very useful. actually every details we loved . and the best part on my new home and I exiting is smart home , Pulte offer a lot futures for smart home . So we loved our home from Pulte as a Bulider . and we strongly recommend Pulte as a Bulider to other if they looking for new home with super design , quality and future. ... More

We appreciated the detail info about the construction, the responses to our questions, and the follow up on some minor issues.

During the pandemic, Pulte delivered our home on schedule and has been responsive to our questions and concerns after moving in.

Great teamwork from start to finish. Very responsive to our needs.

Love the community and our new home!

Roxanne (Pulte Realtor) and Tim (builder) worked like a sold team to ensure my family had a quality build.

We just moved into our new home The Retreat at Glenross. Great overall value and located in Olentangy schools. Pulte was amazing through the purchase, financing and assisting with any house issues after closing. Amazing neighborhood with 2pools, golf course, basketball, sand volleyball and Frisbee golf - all in the neighborhood!

Check rooms before closing; we had one room with no electrical outlets

The sales team is very good and helpful. However, I am not satisfied with the workmanship and materials used. The service team seems to be on top of the issues and fix them pretty fast.