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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15642 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Really bad experience
- Jose P.
- Verified HomeBuyer
- May 26, 2020
- Hollywood, FL
My house had A LOT OF. Unfinished/ lose / scratch / parts the first day one of the towel hanger on the master bathroom come part and I was noticeable that the screws was loose and several other issues I highly doubt I will NOT purchase another home from Pulty .
Pulte Homes responded:
We are disappointed to hear that you found issues with your new home soon after moving in. If there are any requests we can help move along or any other feedback you would like to provide, please feel free to email customersupport@pultegroup.com and our team would be happy to discuss. ^Abby
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Disappointed after moved in
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Brentwood, CA
Compare to other new construction houses ,Pulty model house is simple design, not special at all. We found out lot of issues when we walked through the house after it built and the whoever person in charge promised he would fix the problem but which he missed multiple area not fixed at all. We are kind of disappointed. The material they used are super cheap. After we moved in not even a month , the paint on the wall started to peel off. All the material they used my professional friend said it’s the cheapest one can not last longer time. About the house pricing ... I can say the ...
Pulte Homes responded:
We are so sorry to hear you are disappointed. We would like to learn more about this situation so we can make leadership aware and address your concerns accordingly. If you could please email customersupport@pultegroup.com with some additional information we would greatly appreciate it. ^Abby
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 2
Pulte Homes - Really great company all the way through the process.
- William T.
- Verified HomeBuyer
- May 26, 2020
- Noblesville, IN
Really great company all the way through the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home
- Michael S.
- Verified HomeBuyer
- May 26, 2020
- Buda, TX
Great experience and beautiful home! We worked with Dylan who was always very helpful and quick to answer any questions! Highly recommend Pulte homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
workmanship quality?
- Thomas C.
- Verified HomeBuyer
- May 26, 2020
- Johns Island, SC
Workmanship sloppy in areas. Paint applied with one coat most places; lacks quality finishing detail touches throughout; bathroom sink smeared with glue. Sound proofing concern - can hear toilet flushing and sink draining through pipes above our bedroom. Screening on porch was lowest quality screen size. Will say that appliances, cabinetry seem good quality. Haven't had full experience with warranty/repair team due to corona virus limiting people into home. Communication was lacking from project manager until build almost complete - supposed to have walk through prior to sheet rock going ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Great value
- John S.
- Verified HomeBuyer
- May 26, 2020
- Fort Myers, FL
It is the people that make the difference, specifically, Kelly H., Steven C., and Ryan B.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Responsive and available throughout the process
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Germantown, MD
As a first time home builder I had access to the resources and support I needed to help the process run smoothly and finish ahead of schedule. All segments of the process from sales to property management were professional and timely.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - People who work for Pulte are not good at all professional.
- Anil G.
- Verified HomeBuyer
- May 26, 2020
- Santa Fe, NM
People who work for Pulte are not good at all professional. The work they did for my home is below par and if we ask why you did it like this they say we need to put service requests all the time. Even service requests we put a month ago no one responded yet..still waiting on fixes for all the substandard work They did.
Pulte Homes responded:
We are sorry to hear you are disappointed in your home and your experience working with our team. We would like to learn more about your experience so we can work with you to address your concerns. If you could please email customersupport@pultegroup.com so our team can be in touch we would appreciate it. Thank you. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Room for improvement
- Wallace L.
- Verified HomeBuyer
- May 26, 2020
- Albuquerque, NM
Be prepared for construction issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Great!!
- James K.
- Verified HomeBuyer
- May 26, 2020
- Frisco, TX
Nice structure, good builder, fair price, spacious building, nice neighborhood
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Not worth it
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Spring, TX
Some basics things not include. For a house 300 k , u can not have a bath tub, upgrade. That’s insane. Thanks pulte
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Just a few details away from a perfect home
- Brian P.
- Verified HomeBuyer
- May 26, 2020
- Buckeye, AZ
First, we love the location and the house as a whole. The layout is great and the house has plenty of storage compared to our last home. We are completely satisfied with the products used to build the home such as the appliances, flooring, faucets, etc. That being said, we have had problems with the details of the finished product. Primarily details in craftsmanship such as flawed cabinets being installed and left as finished, cracked granite counter top, return flex duct in the attic not properly attached and sucking in hot attic air, just to name a few. All avoidable with attention to ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Pulte Homes - Very timely built home.
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Jacksonville, FL
Very timely built home.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Pulte Homes - We are very happy with our new Pulte Home!
- Julio R.
- Verified HomeBuyer
- May 26, 2020
- Las Vegas, NV
We are very happy with our new Pulte Home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responsiveness
- Felipe A.
- Verified HomeBuyer
- May 26, 2020
- Hollywood, FL
A faster responsiveness to issues and repairs in general
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Hopefully, your contractors don't make any mistakes.
- Russell H.
- Verified HomeBuyer
- May 26, 2020
- Las Vegas, NV
Walk through on March 11, close on March 16, none of the items identified have been fixed as of May 26.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 1
Pulte Homes - Good team work
- George C.
- Verified HomeBuyer
- May 26, 2020
- Saint Cloud, FL
Good team work
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Long Distance purchase.
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Oakland, FL
We lived in St. Pete and could only visit to look and purchase twice. Then one in early construction. We were given feedback often and when we arrived to move house was nearly perfect. We appreciate your warantee team as they have done great work.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience!
- Joey S.
- Verified HomeBuyer
- May 26, 2020
- Saint Augustine, FL
Throughout the process from meeting Luis in sales to Doug, our field manager, the experience was pretty awesome. From August to March I had a thousand questions and they both took the time to always answer them and meet with me when they needed to. Always with a smile. The homes in the neighborhood I bought in were and are being built by several builders and after looking at them all, Pulte was my choice. I could not be happier with my new home! Thank you Luis and Doug!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Many ongoing problems
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- BOERNE, TX
many new appliances that were and are broken; missing outside trim; two electrical problems; retile of the entire house needed.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Pulte has been awesome!
- Jaiver H.
- Verified HomeBuyer
- May 26, 2020
- Apex, NC
I would definitely recommend Pulte to my friends and family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They did a nice job!
- Anonymous
- Verified HomeBuyer
- May 26, 2020
- Huntersville, NC
Overall pretty impressed with the quality of the home. Warranty response has been quick for any small issues. Would recommend!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
We were happy until...
- Donna M.
- Verified HomeBuyer
- May 26, 2020
- Indian Land, SC
The best advice we were given and didn't follow was "Don't settle until everything is correct!". We believed the people we spoke to had our best interest at heart. However, once they had our money, we were less of a priority...and we still are! We settled right as the pandemic took hold of the country. We appreciate that they needed to keep their workers safe. We only wish they had corrected all of the blue and green tape items that had been mark and promises they had made to us prior to us closing. Additionally, we are now finding out just how much "misinformation" we were ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Pulte experience
- Frederick S.
- Verified HomeBuyer
- May 26, 2020
- Kennesaw, GA
The process has been a great experience. Jake was awesome!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Stay Alert
- Dennis A.
- Verified HomeBuyer
- May 26, 2020
- Germantown, MD
Beware you can get decision fatigue from all the choices you have to make when you design a home from scratch. At one point we said yes to a shower head upgrade that Pulte charged $1,700 for and we later found on Amazon for $149. When we pointed that out, they were unwilling to make an adjustment. Otherwise, the buying experience was very pleasant. Unfortunately, our move in has been postponed indefinitely because of the corona pandemic, so we can't speak to how livable the house is just yet.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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